Ferman BMW - Service Center

Service advisor was great James was responsive via text! Love that medium. He really works hard to help me get what I need. He is timely. My only hesitation is the loaner opt James was responsive via text! Love that medium. He really works hard to help me get what I need. He is timely. My only hesitation is the loaner options. But we made it work. More

Always accommodating James Whaley and the loaner car personnel always manage to accommodate me with a smile and a loaner car even when I arrive close to closing due to my James Whaley and the loaner car personnel always manage to accommodate me with a smile and a loaner car even when I arrive close to closing due to my work schedule. Thanks for your patience Ferman service! More

Quick friendly service Always greeted immediately at door when drive up. Fast and friendly competent service. I like dealing with this service center. Will probably b Always greeted immediately at door when drive up. Fast and friendly competent service. I like dealing with this service center. Will probably buy next car from them. My car still under warranty. Would have liked better trade in value. More

Great service When I took my car in for service everything was done quickly and efficiently. From loaner car to communication to completion of service and delivery When I took my car in for service everything was done quickly and efficiently. From loaner car to communication to completion of service and delivery of my car. Everyone I encountered was friendly and ready to help me. James was awesome, he was very thorough and professional. More

Poor services actions The service area is less then service . They may have a service attitude but the service action lacks. Sale Mr Bob Annis us awesome. I would send The service area is less then service . They may have a service attitude but the service action lacks. Sale Mr Bob Annis us awesome. I would send my family to Bob. He is the best. I don't know names if any service crew they were not offered. One time waited over 3 hours when told it would beho7r and a half. Secondly , I had a key that I was untold was no good and they could not fulfill recall on computer with it. They said they had to order new one. I went back when I was notified jey was in and then was told they could not do it because they needed the ibe that was nit working. They should have told me to it to bring it back too. Now I have to do another 18 mile one eye trip with dead key. More

firmware upgrade to my new X5 great service, Robert follows up like a pro, management was supportive throughout. overall a very good transaction experience. i would recommend this great service, Robert follows up like a pro, management was supportive throughout. overall a very good transaction experience. i would recommend this dealer to a friend More

Frustrated My “Drive Train” light kept coming on & my car was in the shop for a week. Three days later that same “repaired” issue is again a problem! This was my My “Drive Train” light kept coming on & my car was in the shop for a week. Three days later that same “repaired” issue is again a problem! This was my first ever BMW. Can’t say I’ll get another one. 😔 More

Poor communication and follow up—no return calls. I had a simple service appointment for a battery change, I had specific questions pertaining to my service, I contacted the service advisor multiple t I had a simple service appointment for a battery change, I had specific questions pertaining to my service, I contacted the service advisor multiple times, I left the service advisor multiple voicemails and I also called the service manager and left him a message with no response.The reason for the low rating is for the lack of follow up. I have purchased multiple cars with Ferman, will not take my car back for service. I also had a SOS prompt that was not fixed as requested. Jack Tomasino, MD More

Service rating I wish I could rate the advisor Jimmy as he gave me a discount on the expensive service repairs however am only rating good due to 1) they didn't even I wish I could rate the advisor Jimmy as he gave me a discount on the expensive service repairs however am only rating good due to 1) they didn't even wash my car after servicing and they didn't vacuum the vehicle either. Usually after service, repair centers always make sure vehicle is clean upon picking it up. I didn't expect a detail but did expect it to be washed and cleaned for pickup. More

Great job done in a good time Had service done for a required service. They are very customer friendly. Nice service are is clean and there are several choices of drinks and snacks Had service done for a required service. They are very customer friendly. Nice service are is clean and there are several choices of drinks and snacks. Over all nice visit More