Ferman BMW - Service Center

Exceptional Service Brought my BMW in for a recall and they couldn’t have been nicer abs more accommodating. Got a loaner for the day, No problems at all!! Brought my BMW in for a recall and they couldn’t have been nicer abs more accommodating. Got a loaner for the day, No problems at all!! More

Stolen items missing piece from my car Someone stole a bottle of cologne for my car. Piece in the back my car is missing. I contacted Nick he will have a service manager review the tape Someone stole a bottle of cologne for my car. Piece in the back my car is missing. I contacted Nick he will have a service manager review the tape to see who took the cologne, Nick ended up replacing the cologne and ordered the part that missing. More

Great Service Everyone is so helpful and friendly. Cesar is always very knowledgeable and explains everything. There was extra time needed due to the computer on th Everyone is so helpful and friendly. Cesar is always very knowledgeable and explains everything. There was extra time needed due to the computer on the car after the service, but he explained it and was done within the time he had stated. More

Tire service I had a flat tire at work and apparently my tire is not available locally and needs to be ordered. After multiple phone calls with Derrick I finally t I had a flat tire at work and apparently my tire is not available locally and needs to be ordered. After multiple phone calls with Derrick I finally towed my car to the dealership. Derrick provided me a thorough explanation about my fidelity coverage and how it works. The next day when I picked up my car I didn’t have to pay for anything. I can’t be more happy and satisfied with his excellent customer service. He is always so friendly and kind everytime I need any service done. More

Efficient Very happy with the staff and efficiency. I wish they would have put new wiper blades on while in for a annual maintenance. I just purchased a set tod Very happy with the staff and efficiency. I wish they would have put new wiper blades on while in for a annual maintenance. I just purchased a set today because they were in rough shape. More

Service The team took care of the entire process and made sure I was 100% satisfied. Kudos to Rachel for making a difficult situation less stressful with her The team took care of the entire process and made sure I was 100% satisfied. Kudos to Rachel for making a difficult situation less stressful with her kindness and genuine care. James, I appreciate you keeping me updated throughout. More

Great experience Stephanie made the process easy and convenient she helped him through a problem I was dealing with Maintenance problems on the vehicle she was excell Stephanie made the process easy and convenient she helped him through a problem I was dealing with Maintenance problems on the vehicle she was excellent about communicating everything and promp about getting back to me More

Quick and friendly I appreciate the quick service and friendly attitude at Ferman. The work necessitated the use of a loane car which was easy to do. The work was comple I appreciate the quick service and friendly attitude at Ferman. The work necessitated the use of a loane car which was easy to do. The work was completed very well. Stefanie was phenomenal at keeping me updated. More

Always plleased.when I leave. Everyone is professional and a I have always been happy with the service provided. Fast and very accommodating. Waiting area is pleasant and overall dealership is inviting. Would a I have always been happy with the service provided. Fast and very accommodating. Waiting area is pleasant and overall dealership is inviting. Would always choose Ferman. More

Excellent emergency service The service dept was terrific squeezing my car in to service an emergency flat tire. The service advisor was friendly and kept me updated through the The service dept was terrific squeezing my car in to service an emergency flat tire. The service advisor was friendly and kept me updated through the day. The team also looked at several other maintenance items and a recall item. I really appreciated the team fitting my car in. And the overall cost was very fair. A terrific experience. More