Ferman BMW - Service Center

My first service visit I was so impressed from the moment I pulled in to the service intake area till the time my car was ready for pick up. The gentleman that greeted me wa I was so impressed from the moment I pulled in to the service intake area till the time my car was ready for pick up. The gentleman that greeted me was very friendly an accommodating (his name escapes me, sorry) Jamie processed my service order and even pointed out a minor flaw in a window gasket. All my questions were addressed and shared with the technician. He then escorted me to the loaner car department and made sure that I was on my way as quickly as possible. I was updated throughout the service interval and Jamie even waited until I arrived after hours due to traffic. More

rotten setup app 1 month prior to app requesting a loaner car, not a rental from enterprise,a loaner BMW. had to wait for car, did not get another X5. we are setup app 1 month prior to app requesting a loaner car, not a rental from enterprise,a loaner BMW. had to wait for car, did not get another X5. we are do to buy a new car ,it would have been super to drive an X5 like mine for the day. when my X5 was repaired on the passenger air bag, i noticed grease finger prints on driver side air bag next to window, not happy. called nick several times he does not answer his phone or return messages i left for him. More

Great Service Department Very fast and courteous service. One of the best dealership I was ever at very clean and professional looking. Service right up area and drive up is Very fast and courteous service. One of the best dealership I was ever at very clean and professional looking. Service right up area and drive up is very professional and courteous More

My advisor was great, but that was about it My advisor went above and beyond to remedy bad decisions and poor organization of the dealership. Had to wait weeks to get a loaner when I needed a A My advisor went above and beyond to remedy bad decisions and poor organization of the dealership. Had to wait weeks to get a loaner when I needed a AC repair... in Florida. I have worked with other advisors there and they pretty had the “why are you bothering me?” Customer service attitude. At least they have one advisor that bows what customer service means More

Excellent all the way around Very professional and courteous service people all the way around. Gave me a loaner, in and out quickly. Communicated all issues with me during the da Very professional and courteous service people all the way around. Gave me a loaner, in and out quickly. Communicated all issues with me during the day and had the car ready on time. Exceptional! More

Good service I have been going to this dealership for service for fourteen years & cannot say that I have ever had bad service at any time .. They’ve always did & I have been going to this dealership for service for fourteen years & cannot say that I have ever had bad service at any time .. They’ve always did & do excellent work on my BMW .. More

Keeping up with my BMW It's always a great experience dealing with any of the members that work at Ferman BMW. I always recommend this dealership when someone is looking fo It's always a great experience dealing with any of the members that work at Ferman BMW. I always recommend this dealership when someone is looking for a great vehicle to purchase. They Follow up with any questions that you ask and make sure you get the answer you want. Thank you for putting B in BMW for brilliance, because you always exceed every expectation that I ever had. Thanks, Steven Farina. More

Adding Insult to Injury My three-month old car stranded me in a parking lot just before 5 PM. BMW 800# customer service did not answer. Called dealership for help. Never hear My three-month old car stranded me in a parking lot just before 5 PM. BMW 800# customer service did not answer. Called dealership for help. Never heard from them again. My car called for help and someone in VA was kind enough to assist. Appreciate the loaner car over the weekend as the car was serviced. When picking up the car, which was dirtier than I brought it, I was disappointed to learn that this will likely happen again!! More

Fantastic Great service! Doug was awesome! Best advisor I have had yet! Keep up the good work, I was in and out in a short amount of time! Great service! Doug was awesome! Best advisor I have had yet! Keep up the good work, I was in and out in a short amount of time! More

First service experience was great! Took our 2018 MINI Convertible in for the first 5,000 mile service. Ease of scheduling an appointment on the internet was a big plus. We were greeted Took our 2018 MINI Convertible in for the first 5,000 mile service. Ease of scheduling an appointment on the internet was a big plus. We were greeted by Marc in a friendly and professional way. He kept up appraised of progress and got us out prior to the estimated time. So happy I chose my MINI and doubly happy it was from Ferman! More