Ferman BMW - Service Center

Check Engine Light I had and previously posted my concerns regarding my recent visit. However, after additional conversations, I am very satisfied with their clarificat I had and previously posted my concerns regarding my recent visit. However, after additional conversations, I am very satisfied with their clarifications and explanations as it related to my concerns. Special thanks are extended to Jamie Byrd who was extremely professional and patient with my situation. More

Unannounced visit w/ engine light on; worked me in Worked me in even with a full schedule of service! Arrived, from out of town, unannounced with engine light “on”. A few hours wait, but repaired the p Worked me in even with a full schedule of service! Arrived, from out of town, unannounced with engine light “on”. A few hours wait, but repaired the problem More

Friendly Service Marc was very helpful. He also answered any question that I asked of him professionally. The service was fast. The vehicle was also taken in on time. Marc was very helpful. He also answered any question that I asked of him professionally. The service was fast. The vehicle was also taken in on time. More

Above & Beyond! Jamie and Team went above and beyond when working on my Mini. Not knowing what was quite wrong with it when I brought it in, they kept me up to date Jamie and Team went above and beyond when working on my Mini. Not knowing what was quite wrong with it when I brought it in, they kept me up to date throughout the day regarding progress. Since I am not from the area and was waiting, they continually checked on me to see if I needed anything and even gave me a ride to the mall so that I could break up the wait. I was pleasantly surprised to find that all of my repairs were covered under my warranty. Being a customer evaluator in a previous job, I honestly cannot think of anything that they could have done to improve upon the service. Thank you for a great experience! Visiting your dealership is worth the drive for me! More

Safety recall Quick service, fixed an additional minor problem for no charge. Clean nice customer waiting room. Invoice was clear and detailed. Service started whe Quick service, fixed an additional minor problem for no charge. Clean nice customer waiting room. Invoice was clear and detailed. Service started when I arrived. More

Kept me informed and happy. Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very i Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very informed of what was going on. She also made sure that I had a ride home or a car to rent in case I needed transportation during the time my car was being repaired. Once the estimate came in Jamie made sure I understood everything. I’m very thankful that she was my advisor and I’m happy with all the work that they did at the Furman BMW Service department. More

Good service Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I j Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I just want to say if it wasn't for Bob in parts this service visit could have went south. More

Service on 5 series Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finis Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finished and shuttle service wherever you want to go! More

Frustrating 1st time Experience To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment s To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment stating that I needed a loaner car since it was a service engine soon issue and would likely not be resolved on Saturday. I was told that I could not request a loaner on Saturdays. Thankfully I was able to get a loaner. 2. I was told the cost would be about 600 and I ended up being charged almost 800. Almost 100 bucks was taxes. I was usually told a breakdown of the fees and the cost was either close if not below the estimate I received when having my car serviced at other BMW dealerships. In this case it was much higher. 3. When I was given my car back I sat down and noticed that my low tire light was on. I thought a basic inspection of the car occurred during my visit including filling the tires if needed. I also filled up the loaner air tires when the light came on my second day in driving the car. I’m glad to share additional thoughts if someone wants to call and discuss this further. More

Doug Wilder is the best! Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in det Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in detail & make sure I'm comfortable with everything being done. More