Ferman BMW - Service Center

Not happy this visit I was very dissatisfied with the communication from my service advisor, Doug. I dropped my car off on a Friday and he said he would stay in touch. How I was very dissatisfied with the communication from my service advisor, Doug. I dropped my car off on a Friday and he said he would stay in touch. However, he did not. Saturday and Sunday I had to text him before the end of his shift to get an update. Monday I texted him and got no response. I later found out he was off, however, he didn’t hook me up with another advisor. I called the service department directly only to receive voicemail both times. I left a message with no response. I had to actually contact my dealer, Steve Venden in the afternoon to get an update and finally find out my car was ready. My prior visit my advisor was Jennifer and she was a much stronger communicator and a pleasure to deal with. Cherice Byler More

Excellent service Everything that I had hoped for was accomplished. Quick start, timely service, nicely washed car and out the door in 90 mins. Great job Larry Everything that I had hoped for was accomplished. Quick start, timely service, nicely washed car and out the door in 90 mins. Great job Larry More

Excellent and fast! I went in for an oil change. I was immediately greeted and walked to the lounge area. Within 45 mins I was heading back home! Quick service and excell I went in for an oil change. I was immediately greeted and walked to the lounge area. Within 45 mins I was heading back home! Quick service and excellent customer care. More

Great Service Greeted promptly & taken care of for all my service needs during my visit. Great Customer Service and efficiency, very satisfied with my over all expe Greeted promptly & taken care of for all my service needs during my visit. Great Customer Service and efficiency, very satisfied with my over all experience. More

AWESOME The whole team was great, but Darlene was especially helpful.. She really helped me as I had a time crunch as I don't live nearby!! The whole team was great, but Darlene was especially helpful.. She really helped me as I had a time crunch as I don't live nearby!! More

Mirror caps ordered and painted Had very fast service on my order and installation of mirrors. Bob called me when mirrors were ready. Made purchase and was shortly on my way back hom Had very fast service on my order and installation of mirrors. Bob called me when mirrors were ready. Made purchase and was shortly on my way back home More

Recall on BMW 25 piint inspection. Stefanie was great, people were very nice I wish my dealership was as good as you guys thank you very much.I Also like how Stefanie followed up on th Stefanie was great, people were very nice I wish my dealership was as good as you guys thank you very much.I Also like how Stefanie followed up on the recall. More

Excellent Service by Cesar! Quick, fast, courteous and repairs are affordable! Top Quality BMW mechanics, service department! Always helpful and works towards the business best i Quick, fast, courteous and repairs are affordable! Top Quality BMW mechanics, service department! Always helpful and works towards the business best interest. Have been using Ferman BMW for years; no other service department has worked on my 2011 BMW 328i and trust in their "Top Quality" service department. Thank you? More

Hassle free and enjoyable Cesar was amazing. He assisted me with the purchase of tires and even completed the rebate paperwork for me. Fantastic service as always. Thank you Ce Cesar was amazing. He assisted me with the purchase of tires and even completed the rebate paperwork for me. Fantastic service as always. Thank you Cesar!!!!! More

Great Service While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. While there are 2 or 3 other dealerships closer to my house, the customer service at Ferman makes it worthwhile to take my car there every time. More