Ferman BMW - Service Center

Professional, courteous, informed and consumer friendly In for regular maintenance and recall. Appt was easy to make, service advisor and loaner personnel friendly, courteous, knowledgeable, and work comple In for regular maintenance and recall. Appt was easy to make, service advisor and loaner personnel friendly, courteous, knowledgeable, and work completed within expected timeframe. More

Battery check customer service rep was friendly and courteous. I especially like the texting to let me know the approx. time of completion. Thank you for your great customer service rep was friendly and courteous. I especially like the texting to let me know the approx. time of completion. Thank you for your great service. More

Usually Great Service but When I received my car both BMW center caps from my wheels were not put back on. I had to go back in and tell service advisors caps were missing. Serv When I received my car both BMW center caps from my wheels were not put back on. I had to go back in and tell service advisors caps were missing. Service advisor fixed the issue but I had to wait another 30 mins for vehicle. When I got home I realized the tire stem valve caps were also not put on. Had to go out of my way to stop at auto parts store to buy new stem valve caps. It was like the mechanics just left without doing quality control check. More

Fantastic Had service done to the vehicle and everything went completely perfect was given a loan while the work was done and kept updated on everything until t Had service done to the vehicle and everything went completely perfect was given a loan while the work was done and kept updated on everything until the vehicle was finished. Very professional throughout More

Superb Customer Service It was my first time at Ferman BMW and everything was perfect! I pulled up to the service lot and was greeted immediately. After going inside, I spo It was my first time at Ferman BMW and everything was perfect! I pulled up to the service lot and was greeted immediately. After going inside, I spoke with a charming employee by the name of Stefanie. She was great and very helpful, she even messaged me a few days later asking how everything was with the car and if I was satisfied with the visit. That to me, is what makes businesses standout. Great job Ferman BMW! More

Always a great experience This is my second Mini that I bought from Matt! I am the kind of customer that wants to know everything is covered and there are no surprises ! I hav This is my second Mini that I bought from Matt! I am the kind of customer that wants to know everything is covered and there are no surprises ! I haven’t met a person at Mini that wasn’t a good listener and always provided me with great service . More

HPFP warranty replacement In and out pretty quick. Marc did well for me. Happy that part had extended coverage. You were out of loaners... May want to look into that. In and out pretty quick. Marc did well for me. Happy that part had extended coverage. You were out of loaners... May want to look into that. More

Great service! My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is f My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is fully equipped with goodies and coffee. Just a really nice relaxing time makes waiting a piece of cake . More

Through service, seamless drop off pick up Fermin drove a car to my work, picked up my car and drove it back for service. They text me and then called once service was complete. Rachel did a Fermin drove a car to my work, picked up my car and drove it back for service. They text me and then called once service was complete. Rachel did a great job keeping me informed and helped also ensure my windshield wipers were inspected after the car was complete as I forgot to tell them when I submitted the car for service. Overall very easy process. More

Excellent service Very friendly staff. Always kept me up to date on status of vehicle. Great experience. Would recommend to anyone looking for quality service for their Very friendly staff. Always kept me up to date on status of vehicle. Great experience. Would recommend to anyone looking for quality service for their BMW. More