Ferman BMW - Service Center

M5 maintenances and considering a new purchase I’ve been trusting Ferman BMW with my purchases and maintenance for the past 9 years . Steven is my salesman. He’s so honest . He knows his cars. Ext I’ve been trusting Ferman BMW with my purchases and maintenance for the past 9 years . Steven is my salesman. He’s so honest . He knows his cars. Extremely friendly . He’s really like family to us ! The service department is just outstanding. They are always accurate in their assessment. And friendly . More

Had to replace run flat tire The car was returned to me with what I think, was rim sealer all over the outer edge of the rim. I didn't notice it until I arrived at home which was The car was returned to me with what I think, was rim sealer all over the outer edge of the rim. I didn't notice it until I arrived at home which was about 50 miles from the dealer otherwise I would have returned to the dealer an had it remove. Instead I cleaned it myself. More

Always best in customer service Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on w Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on when my X3 needs service and a loaner to save our skin because we have a young family (2 year old and 1 year old). Thanks again! More

Complete satisfied Darlene who greeted me was very informative and efficient. I was expecting the service to take a long time, but that was not the case. My service was Darlene who greeted me was very informative and efficient. I was expecting the service to take a long time, but that was not the case. My service was completed in a very reasonable time frame. More

Unconsidered service writer I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Wait I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Waited at the lobby and by the time 11:30am came, no nothing. Walk to the front door and found my car parking there the whole time and then my service writer happen to have a chick-fill-a box walk right by me right into the break room. Would be like if she can give me back my car key so I can have some lunch as well. I have to ask someone else to completed the service order for me since she is so busy for her lunch instead of a customer who wait. More

Oil change and miscellaneous items Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look for Very nice experience.....nice waiting area with great coffee.....Nicholas Hawk very friendly and informative....took time to explain.....will look forward to next visit! More

Top notch experience as always. Thank you! Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Tha Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Thank you all! More

Very nice. Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!! Everyone was welcoming!!!! Everyone was professional... I loved that there were refreshments... I felt very special and I appreciate that experience!!! Finally feel respected as a customer...... More

No problem resolution Made an appointment for touch up paint last Friday, my car ended up being towed there Wednesday night I called and asked if the paint could be done o Made an appointment for touch up paint last Friday, my car ended up being towed there Wednesday night I called and asked if the paint could be done on Thursday because my car was there I never received a return call in the work was not done even though I had made a reservation for it for Friday . This is about the fourth time I’ve had a bad experience with service including an oil change that I got and when I went home it all leaked in my driveway . More

Fine service Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repa Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repairs. I’m not saying Ferman should install modifications, but if I want to bring in slotted & drilled brake rotors to replace worn OEM, I should be able to. More