Ferman BMW - Service Center

Perfect experience Everyone at the dealer was great service was great. Kept me very informed of all the issues with my mini and made me aware of everything that was fixe Everyone at the dealer was great service was great. Kept me very informed of all the issues with my mini and made me aware of everything that was fixed. Was promised a two day turn around was completed in one day less than 24hrs. Service was great!!! 10 stars!!! More

5 Star Sales and Service Jack Dennis and Finance made my buying experience excellent!! The Service Dept. Quickly and Fully resolved my follow-up visit. 5 star experience from Jack Dennis and Finance made my buying experience excellent!! The Service Dept. Quickly and Fully resolved my follow-up visit. 5 star experience from beginning to end. More

Yrly chk up Left the car and was completed 4 hrs later . Jimmy as always took great care of us. Hire more professionals like him. Have bought 6 cars from Steve Left the car and was completed 4 hrs later . Jimmy as always took great care of us. Hire more professionals like him. Have bought 6 cars from Steve over the last several years . We are a two BMW family. Philip Boone who you all fired was the best rep/sales ever. Steve took over and is cery very good as well. Still am annoyed at ghe way Boone was treated. Bought three from him. Hire more like Steve and Jimmy. More

First visit and I was impressed! Great customer service from the greeter and Jimmy Whaley. Very efficient process and a comfortable lounge, Work was completed when promised. Jimmy wa Great customer service from the greeter and Jimmy Whaley. Very efficient process and a comfortable lounge, Work was completed when promised. Jimmy was outstanding and followed up to make sure everything was fine. More

2nd time for a water pump replacement! I headed out to the dealership but never made it my X5 overheated needed a tow truck use my own AAA. Did get a loaner was repaired in a day however 7 I headed out to the dealership but never made it my X5 overheated needed a tow truck use my own AAA. Did get a loaner was repaired in a day however 7 months on a brand new water pump is unacceptable! Was never given a reason what exactly happened other than it died! More

Always courteous and efficient Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. Always a pleasure to deal with Karl, Mary and Nick. They make it so easy to bring my car in and communication is always on point. More

Great Service Jamie Annese is amazing. Friendly and efficient!! They got me in and out in a very timely manner and all my issues were taken care of. Jamie Annese is amazing. Friendly and efficient!! They got me in and out in a very timely manner and all my issues were taken care of. More

Airbag replacement Very easy to deal with. On time with appt with estimated time. Car was clean and ready to go. Communication was exellent along with follow up. Highly Very easy to deal with. On time with appt with estimated time. Car was clean and ready to go. Communication was exellent along with follow up. Highly recommended. More

Routine Oil Change Ferman MINI Service was able to get my MINI taken care of in a timely manner that worked with my schedule. Friendly service, Darlene my Service Advis Ferman MINI Service was able to get my MINI taken care of in a timely manner that worked with my schedule. Friendly service, Darlene my Service Advisor was terrific. Great thing about my MINI is that as a new one it came with MINI Maintenance which takes care of my oil changes. More

Service Always knowledgeable, friendly and accommodating. I love the treatment and comfort that the dealership provides for their customers. The play area ma Always knowledgeable, friendly and accommodating. I love the treatment and comfort that the dealership provides for their customers. The play area makes it easy to bring my daughter More