Ferman BMW - Service Center

Excellent service and fully transparent. I will be back. Roy was excellent to work with. He understood my needs and was very helpful. I will be back. Roy was excellent to work with. He understood my needs and was very helpful. More

Excellent service; easy appointment and timely service. In and out in under 2 hours. I've been a customer for several years and the dealership rates among the best in my experience. In and out in under 2 hours. I've been a customer for several years and the dealership rates among the best in my experience. More

Easy to deal with; trustworthy; very pleasant experience I never have had an issue with this dealership I never have had an issue with this dealership More

Simple, convenient, & pleasant. Well done. I would recommend Ferman BMW to anyone. Well done. Well done. I would recommend Ferman BMW to anyone. Well done. More

Ferman is a fantastic dealership and I will return. I don't want to say anything else. I don't want to say anything else. More

Everyone is friendly and helpful. Excellent service. Any questions I have they take the time to answer. Excellent service. Any questions I have they take the time to answer. More

My favorite BMW dealership which is why it’s my home dealer. I think this is a terrific dealer. dealer. I think this is a terrific dealer. More

I feel a bmw dealership should be beautiful down to the last detail including washing your car properly. Replacinging beat up dealer plates when asked ahead of time. And a bmw dealership should not hav last detail including washing your car properly. Replacinging beat up dealer plates when asked ahead of time. And a bmw dealership should not have torn up seats in the guest waiting area. You would never see this in Arizona where im from. It seemed trashy not a bmw experience. More

The gentleman who is the guest attendant is very friendly. However, there is a high-level of frustration when trying to contact a service team member. Making appointments through a general call cent friendly. However, there is a high-level of frustration when trying to contact a service team member. Making appointments through a general call center is frustrating, because those operators don’t seem to know anything more than what’s on the screen in front of them. And even though I have brought my vehicle there multiple times, the last time I called, I was told that they could no longer service my vehicle because the computer software was not updated. And the costs quoted for simple service were far out of line from the previous BMW dealerships I went to. Part of my service included a new headlight bulb. When I used my headlights later that day, the headlight was aimed straight at the ground. When I went to aim them, both top aiming screws were missing! More

replaced front window guy did a great job. still missing key fob extra from purchase though still missing key fob extra from purchase though More