Ferman BMW - Service Center

Special experience Ferman BMW in Palm Harbor has a strong Service Team. I am usually treated like a special guest! We typically work with Jimmy, who is wonderful, but Ferman BMW in Palm Harbor has a strong Service Team. I am usually treated like a special guest! We typically work with Jimmy, who is wonderful, but was off last Saturday. This recent time, Doug was my advisor and he was so polite and friendly. I am a happy customer :) More

Failed to honor extended warranty Had a check engine light on our 2014 Mini Paceman with 35,000 miles. Immediately called dealership to schedule appointment. Diagnosis was a stuck open Had a check engine light on our 2014 Mini Paceman with 35,000 miles. Immediately called dealership to schedule appointment. Diagnosis was a stuck open fuel tank vent valve, caused by a clogged charcoal canister. Initial repair estimate was $900. We explained that we had an extended warranty, provided by the dealership. The car was originally a dealer service loaner vehicle, and had been in use for about 8 months and had a few thousand miles on it prior to our purchasing it. The dealership offered us a Certified Pre Owned extended warranty for one extra year of coverage. They claimed that the warranty would not cover these items because the charcoal cannister is essentially a filter, and filters are not covered. We went to Mini USA to complain and they agreed to cover the cost of the vent valve, but not the charcoal cannister. The dealership agreed to contribute towards the repair from a "Goodwill Fund", but required us to pay $278.75 for the charcoal cannister (filter). They included a list of Excluded Items from warranty coverage, and they highlighted the following: exhaust systems (including catalytic converters); filters This was their reasoning for not covering the failed charcoal cannister, which is not a filter that anyone can access or clean or replace. It is not like an air filter or oil filter. It is a component within the vehicle. After getting home and filing our paperwork away, we noticed our original copy of the same list of Excluded Items not covered by warranty. ONE BIG PROBLEM, IT WASN'T THE SAME. Our list of Excluded Items, did NOT include the word "filters". It simply reads: exhaust systems (including catalytic converters) Why the discrepancy? This is the list that was given to us at time of purchase, signed by us and the salesperson. After looking closely at bot documents, we saw that the Excluded Items list the dealership hung their hat on was for vehicles retailed prior to 4/1/2014. The list we were provided at time of purchase is for vehicles retailed on or after 4/1/2014. We were the first retail owners of the vehicle and purchased it on 7/14/14. Therefore the Excluded Items list that the dealership used to force us to pay, unfairly, for a part that should have been covered, was the incorrect list. We have been Ferman customers for many years. In the past 12 years, we have purchased 3 Chevy Silverado pickup trucks, a Chevy Camaro RS, and this was my wife's second Mini. Now it's her last. Can anybody reccomend a dealership who will honor their extended warranties? I will gladly take my business to them. What a shame, that $278 has cost Ferman a loyal customer who has spent in excess of $100,000 on new vehicles. Their loss. UPDATE: As shown below, the dealership posted a response, asking that we contact Bob Murray, GM of Ferman BMW/Mini. We attempted to contact Mr. Murray on 3 occassions, left a voicemail with his personal assistant, and finally left a voicemail on Mr. Murray's extension. NO CALLS WERE EVER ANSWERED NOR EVER RETURNED. THIS DEALERSHIP DOES NOT CARE !! More

Above and Beyond Marc took the time to really listen, ask good questions, and later follow-up with me throughout the time my MINI was getting serviced. Additionally, t Marc took the time to really listen, ask good questions, and later follow-up with me throughout the time my MINI was getting serviced. Additionally, the service team went above and beyond what I expected to make sure the problem was fixed and didn't come back, and so far it hasn't. Great service experience overall and I highly recommend. More

Thank you Paul There are pros and cons. Gary who delivers the car is outstanding. Paul who is the senior manager is incredibly awesome at taking care of his custome There are pros and cons. Gary who delivers the car is outstanding. Paul who is the senior manager is incredibly awesome at taking care of his customers. He goes above and beyond and make she want to buy a car from the dealership. He keeps open communication and sharing all issues have been resolved. I found Aileen to handle our issue in a very condescending and demeaning manner More

I’m thankful for Cesar Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. More

Service is okay. This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gav This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gave this 2 stars due to the lack of unavailable loaners for service, extensive rules on loaners which I did not experience at other BMW dealerships. I also noticed they do not give a loaner equivalent to the value of your car, which is what I was typically used to. The service itself that I received I woud say is average. I was told the car was driven and there was no alignment issue noticed from driving and that they would need to put it on the alignment machine to see if it truly has an alignment issue. I was used to a dealer straight up putting the car on the machine to evaluate the issue directly and show me proof of a computer document showing alignment numbers and balances. I guess here they won't check unless you decide to pay for an alignment. The car is still in original mfg warranty and I found the level of service offered to be a bit displeasing. I would not blame this on the employees, rather on the tactics of the dealership. The car is supposed to operate within mfg spec at least until the mfg warranty expires. What is very demeaning to me is that various dealerships i have been to are unable to detect the issue and they will drag you along until warranty expires so that it is no longer their concern. More

Satisfied customer The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around tim The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around time was quick. Stone, thanks for coordinating this appointment and also driving to Tampa to deliver my updated contract! I appreciate you all accommodating my hectic schedule last week. More

Very friendly and knowledgeable Service department are very up front and knowledgeable of all services . Thank you for all your help as well as your parts department with there quote Service department are very up front and knowledgeable of all services . Thank you for all your help as well as your parts department with there quotes on parts . More

Excellent service Excellent sales I bought 2 Minis in 3 months and would do it again. If your looking for a Mini get it here! Darlene King very professional. service Excellent sales I bought 2 Minis in 3 months and would do it again. If your looking for a Mini get it here! Darlene King very professional. More

Quick oil change/service Staff was ready when I arrived and car was taken back immediately. Oil change and routine service including new wiper blades was completed in a reaso Staff was ready when I arrived and car was taken back immediately. Oil change and routine service including new wiper blades was completed in a reasonable time and the car was washed before returned to me, thanks! More