Ferman Chevrolet - Tampa - Service Center

Lost a Customer - Bad Representation of Chevrolet Products I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which th I purchased a brand new 2017 Chevy Camaro from Ferman Chevrolet 2 years ago. I took it in today for an issue with hard shifting at 11k miles which there is a bulletin out for a fix by updating ECU software. I requested this to be fulfilled. I have been experiencing this issue for some time now as well. Steve Liguori was the Service Advisor who was assigned to assist me with this issue. Upon picking up the vehicle he quoted his Manager (Brian Rabeau) by saying that because of a cold air intake and hi flow catalytic converter on the car they would not honor the warranty on the vehicle because it is not completely stock and that Chevrolet backs this up. The issue was there before the 2 bolt-ons but instead of providing good customer service they preferred to lose a customer and get an honest review from an honest person. Go Honda people but not from this dealership. Their lazy crooks.. More

Servicing my car The servicing of my 2017 Impala is and always been over the top. Thanks to my special service attendant Gary. Excellent service and attentiveness whil The servicing of my 2017 Impala is and always been over the top. Thanks to my special service attendant Gary. Excellent service and attentiveness while I waited. More

Poor service department Had a bad experience with the service department. Had 2:00 appointment and arrived on time. By 2:15 had only talked to the greeter and decided to lo Had a bad experience with the service department. Had 2:00 appointment and arrived on time. By 2:15 had only talked to the greeter and decided to look for someone. Another service associate asked how I was and I ranted about the wait. He got another service associate to assist me. Long story short the service was not finished until 4:15. This was for a leak from a loose oil filter which ferman installed at the last oil change. The service department was only going to tighten the oil filter and top off the oil until a salesman intervened and got a complete oil change at no charge. More

Pleasent, timely and complete Gary Vogt is a one stop shop, all we have to do is show up. Gary will see to it that we get the service we need, nothing more and nothing less. Gary Vogt is a one stop shop, all we have to do is show up. Gary will see to it that we get the service we need, nothing more and nothing less. More

Lemons to lemonade I was having some car trouble and the service rep. Brian Woolery helped me with coordination of Nate Superstar Auvil to upgrade my truck seamlessly! I was having some car trouble and the service rep. Brian Woolery helped me with coordination of Nate Superstar Auvil to upgrade my truck seamlessly! More

Never called me back while car was in service Had my car in service for several days and service guy forgot to ever call me to tell me when the car was ready. I showed up 3 days later and no one h Had my car in service for several days and service guy forgot to ever call me to tell me when the car was ready. I showed up 3 days later and no one had even worked on it. I stayed waiting that day ALL day in lobby and it wasn't until I complained to the manager that my car magically got its oil changed and tires rotated. Worst Chevy dealership I have ever been to. More

Very poor technical service and very poo customer service l! I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and was still under warranty (less than a year old) and refusing to replace the battery after multiple roadside breakdowns, I wrote a poor review of their organization that was read by management and they called me to come pick up my truck and refused to do any further work on it. This was confirmed by General Motors Corporate after I filed a complaint with them. More

Great experiance The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maint The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maintenance. More

AMAZING EXPERIENCE AT FERMAN CHEVROLET TAMPA I have just gone through the most amazing experience at Ferman today. 9/7/2018 I have been a loyal customer for over 20 years and this was a whole I have just gone through the most amazing experience at Ferman today. 9/7/2018 I have been a loyal customer for over 20 years and this was a whole new experience. Due to an issue with my current truck, I have facing a major and costly repair, and due to the age of the truck it would also be a good time to trade but how do I trade a truck while it's in the shop? Manny in service put me in touch with my new Angel, Kayla Haroon. Manny also coordinated a rental while my vehicle was being evaluated and he coordinated with Kayla to get my truck appraised and evaluated before I arrived on Friday to swap out my rental for a loaner to help with the costs of repairs I was about to endure. I spoke with Kayla at length about my situation and she assured me that she had a solution at hand and she had a super star Nate Auvil who could make something happen that I would find amazing. I was on the fence before about buying a new truck right now, and really didnt want to wait 1 more year before doing this. Kalya put me in touch with Nate Auvil and we also spoke at length and the options and opportunities started to seem doable. Hours later when the 3 of us met in person, it was like a match made in heaven. In short order, it was like we were all best friends as we had so much in common. i was also still wary of how things will look on paper and how much is this going to cost. Nate assured me he did his homework and he would come in at the perfect price 1st time out of the gate. LOL, I have heard that before... Well much to my surprise, he did as promised. Not only did Ferman take my blown up truck off my hands and pay me a decent dollar for the tradein, they also took care of the repairs and made it all right. The price of the new truck was right where I expected it would be to make me happy and BINGO, we were done. Both Kayla and Nate spent plenty of time going over all sorts of details and even covered some amazing new features on the truck in my test drive. I had no idea trucks have turned into spaceships ;-) #1... without a doubt, this deal would not have gone to step #1 without Kayla.. She was the lynch pin in all of this. She picked Nate when I told her I wanted a truck expert and no games. #2... Nate delivered in every aspect you could imagine both as a super Ferman truck guy who really knows his stuff and also knows how to deliver a great deal, but also on a personal level when we both discovered common connections in our past. I shall now end my little novel about my Ferman experience and encourage anyone who loves Chevy's like I do to SEEK out FERMAN CHEVROLET and check out Kayla and Nate Almost forgot, my experience with Jeff Shegog Finance Manager was also a pleasant experience. This is the spot where I always dread since extras try to get added on. Options were offered and not pushed and I was given time to think over options and declined most of them but found some acceptable. Working with Jeff was a great experience in this area I never had before. Thank you Jeff Ok Really done now ;-) More

Much, much, much better I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed t I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed to have done. They took my truck in immediately to accomplish these items and in the meantime I had a chance to speak with both the Service Director and Service Manager. They were both extremely apologetic and assured me they would go through their camera images to find out where the breakdown was and then take the apprpriate action to make sure it wouldn’t happen again. The Director also told me to come to him directly the next time I needed any service and he would handle it to ensure everything is done properly. Honestly, I would have fired whoever was found responsible. So just a word to the wise, IF you do go to here for servicing make sure you double check everything afterwards. Also, ahead of time ask them to save any parts they replaced so they can show them to you afterwards. More