Ferman Chevrolet Tarpon Springs

I had taken in my wife's car because it was due for it's regular service, oil change and tire rotation. There is only one place I bring all ours car for service, Ferman Chevrolet. They check the car over fr regular service, oil change and tire rotation. There is only one place I bring all ours car for service, Ferman Chevrolet. They check the car over from front to back and do it right the first. There really is no other place to take a car for professional service but there. Thanks to Tom and Steve and all the techs and parts men that make up such a team. More

Pleasant transaction Very easy going no high pressure Pleasant transaction Very easy going no high pressure tactics Everything was explained and understandable Took the time to pair my phone Would Pleasant transaction Very easy going no high pressure tactics Everything was explained and understandable Took the time to pair my phone Would definitely do business again More

Good customer service on first visit. Jim was very friendly and explained all the perks of the vehicle. He worked hard to meet our budget and needs. friendly and explained all the perks of the vehicle. He worked hard to meet our budget and needs. More

I had a recall on my 2010 Chevy Silverado for a airbag inflator. I was notified by Ferman Chevrolet. They scheduled me to come in and they would take care of it. Everybody was nice and the problem was sol inflator. I was notified by Ferman Chevrolet. They scheduled me to come in and they would take care of it. Everybody was nice and the problem was solved in a timely manner. More

I had stopped by to make my appointment and spoke to Tom. He answered all my questions I had. Everything went extremely well. Thank you He answered all my questions I had. Everything went extremely well. Thank you More

This was the easiest and no hassle experience buying a car. Mark made the process fast and easy! They are also the only dealer on the gulf coast I found that is not charging a price adjustment on Tahoe’s car. Mark made the process fast and easy! They are also the only dealer on the gulf coast I found that is not charging a price adjustment on Tahoe’s and suburbans More

I have purchased many cars in my life and Ferman Chevrolet and Mark Laird have made the process mostly painless. I got the truck I wanted at price I could afford Chevrolet and Mark Laird have made the process mostly painless. I got the truck I wanted at price I could afford More

Sales man was awesome, helped point out the new in's and out's of my used car. Even took another test drive to point out a few more things. out's of my used car. Even took another test drive to point out a few more things. More

They basically would not let me leave until they made a deal that we both could agree on. I 1000% ready to walk but they wouldn’t let me. The team I worked with was super cool. deal that we both could agree on. I 1000% ready to walk but they wouldn’t let me. The team I worked with was super cool. More

Terrible customer service. Walked into the service area, 4 people with heads down. Seems to be a game to see who will lose and acknowledge the customer first. Finally was acknowledged Explained the recall I 4 people with heads down. Seems to be a game to see who will lose and acknowledge the customer first. Finally was acknowledged Explained the recall I was bringing my vehicle in for and was promptly told, There's no recall on the Colorado. Really? Then why did Chevrolet send me this letter about it. In fact why did I experience the problem prior to the letter? Even after sharing I'd had the issue listed, which is complete loss of power steering assist and the fact I routinely have had this vehicle traveling the mountains of N. Georgia. No apparent concern or empathy. Try driving a 4,000lb truck with no PS around mountain passes. So after looking on his computer, oh there it is. Mind you I had the letter and the recall program number with me. We don't have the parts, we'll have to order the, OK, how long. No idea. Then presented the second issue and let him know that the coverage had been extended on the part. Was challenged with "How do you know that?" Because my awesome local mechanic printed out the information for me to bring despite the fact he could have completed the repair and I would have been none the wiser. Why am I having to justify everything to them? Ok so wait for a couple of weeks, crickets. Called the SM on a Friday. Not all the parts are in. Ok, I'll call Chevy on Monday when I return from my trip and see what's going on. Set an appointment for 8:15 on Tuesday for the 2nd issue. Called Chevy got a case number. Showed up on Tuesday, ONLY vehicle on the service drive at 8:15 in the morning. Again, met with the 4 headless horsemen. I'm the only one standing there. Finally, one of them loses and acknowledges me. Told them I had an appointment with X. He finally lifts his head. "What are you here for?" Really only vehicle out there and you don't know who you have appointments with? OK. Got the vehicle in, that repair was completed. Very simple so no kudos for that. Meanwhile getting messages from the Chevy Customer advocate that he's left messages with the dealership and they've not returned his calls. Not a good sign. Still no call from the dealership. Finally another week passes, advocate calls and say dealer has the parts, should be reaching out to set an appointment. Great. ANOTHER week goes by. No one from the dealership calls. Then get a message from the advocate that the dealership reports my repair was completed. Um no, the other repairs was completed, the recall was not completed. They either wanted this advocate off their back or they are totally this clueless. Finally gave up and called Dimmitt. Appointment made. Received more than one text message reminding me of my appointment. Arrived to a busy service drive. I gave my name and they immediately knew what I was there for. Mind you they did not know any of this backstory. Advisor I'd spoken to on the phone was busy but made a point to acknowledge me while another service advisor checked me in and got the process going.. Entirely different experience than at Ferman. For Ferman, they had a new to them customer and completely dropped the ball. I spoke with a close friend and told him this experience and he started shaking his head in agreement. He brought his new Traverse in and experienced the same 4 headless horsemen staring at anything but the customer. He won't be back either. As for the Chevy Customer advocate he tried, but it's apparent they really have no more pull with a dealership than a customer. So Ferman you've lost any service business I may have brought you and certainly any new/used car purchases. I drove 35 minutes to experience customer centric service when I should have only had to drive the 10 minutes to your dealership. Lot's of work needed to send a message that customers are appreciated in your service department. More