Ferman Chrysler Jeep Dodge RAM of New Port Richey

Excelente service Fast and friendly, much needed these days. My vehicle had low tire pressure indicators on, I forgot to mention it, but I needed not to, they took ca Fast and friendly, much needed these days. My vehicle had low tire pressure indicators on, I forgot to mention it, but I needed not to, they took care of it. The wait was pleasant, the coffee was great and attentive employees. Very clean environment. More

Always Awesome Always have amazing service! Nice Clean Clear Fast Accommodating Welcoming Positive I will continue to seek service and support in the futur Always have amazing service! Nice Clean Clear Fast Accommodating Welcoming Positive I will continue to seek service and support in the future. Thank you! Customer for 5 years now. More

The people are great! There is nothing I hate more than buying a car. The whole process is typically too long, stressful, and feels like you are trapped in a bad game of ch There is nothing I hate more than buying a car. The whole process is typically too long, stressful, and feels like you are trapped in a bad game of chess! This time around, I wanted to work with a dealership that would work the deal mostly over the phone/text. I met Sarah Gore for a quick test drive, and 5 days later I had a new car in my garage! We were able to handle the negotiation, specs of the car as well as my trade in all by phone and text. When I came to pick up my car, I have some quick paperwork to complete with Ken Levicky (who also did a fantastic job!) I would highly recommend this dealership for the people! Sarah and Ken made for an enjoyable transaction! More

Drive train repair. Good mechanical service. Excellent service from service advisor. He would respond to questions in a positive, friendly manner even though he was ver Good mechanical service. Excellent service from service advisor. He would respond to questions in a positive, friendly manner even though he was very busy. He was knowledgeable about the repair being done. If asked a question he wasn’t sure about he would go in the shop for the answer. All in all a very positive experience. More

Repair service The service dept was very professional the only issue was that they could not repair the van due to obsolete parts for a 2002 van very disappointed t The service dept was very professional the only issue was that they could not repair the van due to obsolete parts for a 2002 van very disappointed that a repair could not be done had to buy another vehicle because of it More

Worse customer service I’m still at a loss how a dealership can keep a vehicle for six months and still not diagnose the problem. The first visit we were told a bad alternat I’m still at a loss how a dealership can keep a vehicle for six months and still not diagnose the problem. The first visit we were told a bad alternator. After multiple back and forth interactions we replaced the alternator. Long behold the van cut off while driving on the way home. We were told to bring it back. The second visit left my van basking in the sun untouched for months. Because they could replicate the issues. The mileage changed two miles. We were told to pick it up again. Again the issues happened on us 19 before making it home. We were told to return the van for further diagnostics. They then wanted to replace a 1600 dollar part that we had already replaced with no guarantee it would solve our issues. We dropped our van off June of 2019. We finally gave up on them fixing any issues December 2019. Don’t waist your money with this company. Mike the manager is horrible with customer services. He’s full of excuses on why you can never get a response. This company should be ashamed. More

Booked an oil change the very last minute. Dropped it off and was texted soon after that it had been completed. Thank you for the FAST great service! and was texted soon after that it had been completed. Thank you for the FAST great service! More

Overall a good experience. They were true to the price they quoted me. They were helpful and efficient and answered my questions. The only thing that concerns me is when I quest They were true to the price they quoted me. They were helpful and efficient and answered my questions. The only thing that concerns me is when I questioned the vibration the ac compressor was making, I was told it had been checked and basically, that I was buying a used vehicle and only paying x amt dollars for it, so I couldn't expect it to be perfect. I was not happy with that answer, but when I said I would like to have it checked, my request was ignored. That concerns me. The compressor is still making the noise. More

Outstanding Service From being reassured by my service agent Jamie, to fixing my Jeep JK correctly the first time, I am a very satisfied customer. The repairs were also From being reassured by my service agent Jamie, to fixing my Jeep JK correctly the first time, I am a very satisfied customer. The repairs were also less than estimated...Win win! More

Outstanding Service Steve Thank you for your kind and professional service I hope you consider him to be a important asset to ferman Steve is always helpful and he ma Steve Thank you for your kind and professional service I hope you consider him to be a important asset to ferman Steve is always helpful and he makes the process pleasurable I purchased four cars from Ferman and will continue to do so, I had nothing bad to say about any department or person Ferman is the way buying should be. Thanks to everyone and have a safe and pleasant Holiday. Tyrone Soklaski More