Ferman Chrysler Jeep Dodge RAM of New Port Richey

excellent dealer Call them over the phone spoke to Matthew and Walter the sales manager gave him the information gave him what I wanted to buy and I went the next day Call them over the phone spoke to Matthew and Walter the sales manager gave him the information gave him what I wanted to buy and I went the next day very smooth transition in and out in about an hour and a half I would buy my next car with them anytime highly recommended More

Responsive sales team. Contacted four dealerships about a new jeep...this was the only one who gave me a COMPLETE and detailed price, along with trade in value of my othe Contacted four dealerships about a new jeep...this was the only one who gave me a COMPLETE and detailed price, along with trade in value of my other vehicle. Rachel did it in one day. Sunday no less. Other dealerships I gave info on Saturday and they never got back to me by Tuesday morning. Can't wait to see how the service Dept is. More

Love it We went for a test drive from Saint Petersburg up to New Port Ritchie. We saw a vehicle that we were interested in on line. We ended up buying it ri We went for a test drive from Saint Petersburg up to New Port Ritchie. We saw a vehicle that we were interested in on line. We ended up buying it right then and there👏 More

Too Automated While I embrace technology, it's not a substitute for communication and customer service. After getting our Jeep serviced we received numerous emails While I embrace technology, it's not a substitute for communication and customer service. After getting our Jeep serviced we received numerous emails and text messages, we responded, but received nothing back. I called and left voice mail 3 times asking for a confirmation that service was done, the Jeep was detailed and the amount of final bill. I asked about one of the engine light issues but received only a vague explanation and we chose not to address it. After hearing nothing about the final invoice we went to the dealership. We walked into the service department and waited 5 minutes to be greeted - we were the only customers in there, but 3 employees (2 of which were having a discussion) and one who was looking at his computer, could not even be bothered to look at us and say "hey folks be with you in a minute." As small business owners we understand busy. We don't understand this. More

Oil change Didn’t wash my car as they usually do or put an updated sticker for when my next oil change is due. Consistency would be a better practice. Didn’t wash my car as they usually do or put an updated sticker for when my next oil change is due. Consistency would be a better practice. More

BLUE PEN MARK ON MY D/DOOR! Oil change took two and half hours, w/appointment. BLUE PEN MARK on D/DOOR! Why so many recalls? Just bought from Chrysler Waited five minutes Oil change took two and half hours, w/appointment. BLUE PEN MARK on D/DOOR! Why so many recalls? Just bought from Chrysler Waited five minutes at the door with no line, and no one acknowledged. Two employees were working and the others where looking past me like they do not work there and browsing on the computer, “appeared to be, AUTOTRADER”. Been a dodge fan for awhile with no issues, but sure surprised on this one. More

Great Experience! I was greeted as soon as I arrived by Jamie, and he explained what they would be working on. The service was done faster than I anticipated and everyt I was greeted as soon as I arrived by Jamie, and he explained what they would be working on. The service was done faster than I anticipated and everything was taken care of. I’ll be returning for future services! More

Great Service! Great Dealership. Very happy with the sales and service department. Helpful, friendly, and go above and beyond any other dealer we've ever used. We've gotten 3 vehicles Very happy with the sales and service department. Helpful, friendly, and go above and beyond any other dealer we've ever used. We've gotten 3 vehicles from here so far! Thank you ALL very much!!! More

Great buying experience Traded in a 2014 Dodge Grand Caravan, purchased a 2019 Dodge Durango. Racheal was helpful and obtained what I was looking for and what features I want Traded in a 2014 Dodge Grand Caravan, purchased a 2019 Dodge Durango. Racheal was helpful and obtained what I was looking for and what features I wanted and found a vehicle to match. More

Recall repair I don't like dealing with recalls. Scheduled recall for 10AM. Was greeted promptly. Threw service writer a curve and asked for a front end alignment. I don't like dealing with recalls. Scheduled recall for 10AM. Was greeted promptly. Threw service writer a curve and asked for a front end alignment. Jamie called me upon completion. Everything was satisfactory and timely. More