Ferman Chrysler Jeep Dodge RAM of New Port Richey

Awesome job as always Always very helpful when I'm there, quick response and very friendly they get the job done and if there is a problems know what to do Always very helpful when I'm there, quick response and very friendly they get the job done and if there is a problems know what to do More

Jeep Wrangler Purchase I had a great experience at the dealership while purchasing my new Wrangler. The sales, service, and management teams worked together to provide an un I had a great experience at the dealership while purchasing my new Wrangler. The sales, service, and management teams worked together to provide an unbelievable vehicle. More

Always treated like a VIP Loveee getting service here. I’m always treated so well and whether it’s a few hours or 20 mins they always tell me what to expect. I will never go an Loveee getting service here. I’m always treated so well and whether it’s a few hours or 20 mins they always tell me what to expect. I will never go anywhere else. And Becky is amazing! More

polite, professional What I appreciated was the communication throughout the service time frame. It let me plan ahead and maintain my schedule. Corrdination between Jamie What I appreciated was the communication throughout the service time frame. It let me plan ahead and maintain my schedule. Corrdination between Jamie and the techs was exceptional. More

Oil change & recall service We were very impressed with our overall service experience. Jamie handled everything when we got there and we were on our way much quicker than expect We were very impressed with our overall service experience. Jamie handled everything when we got there and we were on our way much quicker than expected!! The price was very reasonable too! Definitely would recommend your dealership for service. Thank You! More

Front Brake Repair Jamie was awesome to deal with! Its also convenient well waiting to have a area to relax and work. I had a front brake job and needed actuator switch Jamie was awesome to deal with! Its also convenient well waiting to have a area to relax and work. I had a front brake job and needed actuator switch on left side done. Unfortunately after they replace the actuator switch the car air conditioning is worst than before fixing the switch. More

Friendly workers and quick service Friendly, and quick service. Was there less than an hour for oil change and tire rotation. Usually I am there almost 2 hours. This time I wasnt Friendly, and quick service. Was there less than an hour for oil change and tire rotation. Usually I am there almost 2 hours. This time I wasnt More

Great Very professional, everything was handled very well. Car drives and runs great! I have absolutely no complaints. Very understanding and willing to wor Very professional, everything was handled very well. Car drives and runs great! I have absolutely no complaints. Very understanding and willing to work with you. More

POOR COMMUNICATION Purchased this certified preowned vehicle from Ferman. We worked with a salesman who is no longer employed. We shared our interest in this vehicle, Purchased this certified preowned vehicle from Ferman. We worked with a salesman who is no longer employed. We shared our interest in this vehicle, but questioned a ticking noise we heard from the hood. We were assured that this was normal for this particular make and model. We went ahead and purchased upon the terms that we would not take immediate delivery, as the salesman was going to have the noise checked by the service department and perform some minor paint touch ups. At our first service appointment (app. 3500 miles) we stressed Our concern that this noise was getting worse with time and we also had a major clunking noise coming from the front left side of the vehicle. We were told immediately by the service tech that the ticking noise was not normal at all, and is a very common drive shaft issue being found with the Chrysler 300, which the salesman should have known and advised. There were no shop records to validate that this issue was checked on our vehicle prior, as we were informed. As for the front end noise, it was determined to have been bad struts. Due to the unfair circumstances, we sought help from the used sales manager. The lifter repairs was covered under warranty. They agreed to waive the diagnostic fee and cover the replacement of both struts. The manager stated that perhaps these things were overlooked when the car was taken in and reviewed for resale. These items were not indicated as faulty on the checklist we were provided with at time of sale. As of today, ticking noise has been resolved, however we still have noise coming from the front end. Tried reaching our service person ((ED) for some time and was told that he was on vacation and a note would be forwarded for him to get back to us ASAP. Tried to schedule an appointment via the service line and no one answers. Left voicemail messages for service and to date, no returned calls. Tried to follow up via the automated text line , no response received. Finally today, we headed straight to the dealership to learn that we were AGAIN provided with bad information as our service tech was no longer employed with Ferman. We were told that service could not tend to us right away because we had no appointment (which we could not get a hold of someone to make). So we were taken home by their courtesy driver and are awaiting a phone call. Obviously the struts were not the only problem as the issue remains. More

My latest new car purchase, in at least 25 words! (REQUIRED) I am a repeat customer from a couple of years ago. Both purchases were handled by Tracy. An excellent experience from start to finish. It was like vis I am a repeat customer from a couple of years ago. Both purchases were handled by Tracy. An excellent experience from start to finish. It was like visiting with my favorite cousin, one that I hadn't seen in too long. I intend to pass along her contact info to everyone I know when they are ready to purchase a vehicle. No, I was not compensated in exchange for a good review, although Tracy did offer candy from her private stash! THANKS AGAIN! More