Ferman Chrysler Jeep Dodge RAM of New Port Richey

Worst experience I have had at a shop ever I always liked taking my car to Ferman for service. That definitely has changed based on the complete failure of my last visit. I went in for a 44k sc I always liked taking my car to Ferman for service. That definitely has changed based on the complete failure of my last visit. I went in for a 44k scheduled maintenanced. I arrived at my scheduled time of 3:30pm. As always they told me to wait in the waiting area and someone would come pick me up. I took out my laptop and started working while I waited. I didn’t even realize how much time had gone by. I look up and noticed that there was no one in the waiting area and it seemed late; it was 6:30pm. So I stand up and look out the door and I see my car in the spot it would be when they are done with the service so I go out and don’t see anyone. It turns out they closed at 6pm and you guessed it, NOBODY came to get me! Luckily I was able to find a car salesman from the dealer and even he was shocked at my story. After a while he did manage to get my key and told me that someone would call me the next day to take care of my bill. WORST EXPERIENCE EVER! More

Best local dealer They really make time for their customers! Treated with great respect and the best deal around! Thanks Adam for taking great care of us You are the They really make time for their customers! Treated with great respect and the best deal around! Thanks Adam for taking great care of us You are the best! More

Tom B Excellent Service. Steve Brawer does a great job. I’ve been going to Ferman for over two years for my Ram 1500 and my Challenger, and I’m completely Excellent Service. Steve Brawer does a great job. I’ve been going to Ferman for over two years for my Ram 1500 and my Challenger, and I’m completely satisfied with the service department. More

New Car Purchase The sales staff helped find a suitable car for us. Pete and Gennaro are very knowledgeable and were very helpful in setting up the Bluetooth for the The sales staff helped find a suitable car for us. Pete and Gennaro are very knowledgeable and were very helpful in setting up the Bluetooth for the phone connection. The features of the car were explained to us. The bathrooms are very clean as is the rest of the dealership. Eric Dugas the Business Manager worked on getting us a loan we could handle. More

Overall a 4 out of five for the explained reason. The sales experience want well. The van had a dead cell battery that wasn't known till the next morning. The service dept seemed overwhelmed and took The sales experience want well. The van had a dead cell battery that wasn't known till the next morning. The service dept seemed overwhelmed and took 2 hours to replace the battery. I guess I thought since i just bought it the day before they might have been able to get it in sooner... More

Very satisfied Kyle Barry was an amazing salesman he is also an amazing person I would recommend Kyle and Ferman Dodge. Our over all experience was wonderful Kyle Barry was an amazing salesman he is also an amazing person I would recommend Kyle and Ferman Dodge. Our over all experience was wonderful More

Friendly people The only improvement would be more comfortable seating in the customer waiting area. Everything else was great. Was a bit apprehensive as I am from ou The only improvement would be more comfortable seating in the customer waiting area. Everything else was great. Was a bit apprehensive as I am from out of state and put my faith in this dealership's service department. If needed, I will go back. More

The best of the best. Anytime I have my Jeep serviced by Ferman the staff is extremely friendly, and knowledgeable. Thank you Steve for taking the time to explain things I Anytime I have my Jeep serviced by Ferman the staff is extremely friendly, and knowledgeable. Thank you Steve for taking the time to explain things I needed and why I needed them without being pushy as most service centers are. Overall pleased with every experience I’ve had with this dealership. More

Renegade Becky was outstanding! The service activity took a little longer than anticipated. But Becky kept me informed and tried to expedite. Becky’s great! Becky was outstanding! The service activity took a little longer than anticipated. But Becky kept me informed and tried to expedite. Becky’s great! Additionally, Kyle was very helpful & professional when purchasing my Renegade. Scott went out of his way to introduce me to Becky and insure the additional dealer work I wanted done was handled correctly & cost effectively. Very impressed! Very good team! Thank you, More

Joeseph went the extra mile to get us close to our needs My wife and I are extremely pleased with the hard work Joseph went through to get us into a new Chrysler Pacifica. Thank You Joseph and Team My wife and I are extremely pleased with the hard work Joseph went through to get us into a new Chrysler Pacifica. Thank You Joseph and Team More