Ferman Chrysler Jeep Dodge RAM of New Port Richey

Time Was Although I was not happy with the price of a new key for my 2005 Jeep Liberty; I was impressed at the wsolving the problem. It seems I had a bad key. Although I was not happy with the price of a new key for my 2005 Jeep Liberty; I was impressed at the wsolving the problem. It seems I had a bad key. Why, I do not know. it was good before getting a new ignition switch. In any event, it seems the mechanic found the problem that deterred a new key fronm bein gmade. It seems that If something goes wrong with a key, the vehicle takews it that someone is trying to steal it. Thereby shutting down it's use. Also a new key can not be programmed. Anyway, thanks for solving my problem. And thanks again to Jason from service for expediting my dilemma. -- Tony Marchese More

Great experience Everyone has always been great ! This is the third vehicle we have purchased from this location and we have been pleased. Albert was patient, knowled Everyone has always been great ! This is the third vehicle we have purchased from this location and we have been pleased. Albert was patient, knowledgeable, and great to work with. Scott was kind patient and honest. Great employees! More

By far the best Jeep buying experience! If you want a Dealer that will go that extra mile then you might as well stop your shopping and head over to NewPort Richey CDJ! I was not sure which If you want a Dealer that will go that extra mile then you might as well stop your shopping and head over to NewPort Richey CDJ! I was not sure which Jeep to go with so I went back 4 separate occasions and taking hours of Genaro’s time and yet it never seemed to bother him. What the dealer does not know is the day I purchased my Jeep I went to 4 other Jeep stores and no one even came out to greet me or ask if I needed anything. I walked around Jeep after Jeep and yet still no one came out. This happened at every store I stopped by! I had zero intentions of purchasing at these other stores, I just wanted to view their inventory and make sure I picked the perfect Jeep for me. So to wrapthis up there is no need to go to other Jeep stores because you won’t get the same service. I even had Chance Hatcher (Sales Manger), Robert Suarez (Sales Manger) help me with the customizations and can’t forget Jonathan Widing (Finance Manager) completed my paperwork. So if you want teamwork to get your deal done I highly suggest you just visit and see what I’m talking about for yourself! More

Service people are polite and courteous but mechanics are sl Service people are kind, courteous,polite,mannerly, but the mechanics are slow.An oil change took over two hours, and the waiting area had no vending Service people are kind, courteous,polite,mannerly, but the mechanics are slow.An oil change took over two hours, and the waiting area had no vending machines to utilize while waiting. More

Excellent customer service I got helped right away the salesman was very helpful, kind,and knowledgable. I was in and out quickl for buying a car. Thank you keep up the good wor I got helped right away the salesman was very helpful, kind,and knowledgable. I was in and out quickl for buying a car. Thank you keep up the good work.. More

Always buy our vehicles thru this dealership We are loyal to this dealership. Been buying cars from them for many years. Always had great customer servive. Although prices are higher at this deal We are loyal to this dealership. Been buying cars from them for many years. Always had great customer servive. Although prices are higher at this dealer, we still go back. More

Always A++ Becky in the Service Department is always so pleasant, and she goes above and beyond to make sure you are more than satisfied with your service. Becky in the Service Department is always so pleasant, and she goes above and beyond to make sure you are more than satisfied with your service. More

Steve Made Everything Right My oil change took 2.5 hrs. Steve didn't charging me because of the wait. Because of him, I am now a loyal customer. My oil change took 2.5 hrs. Steve didn't charging me because of the wait. Because of him, I am now a loyal customer. More

Total lack of communication. Rude customer service. It seems as if the Service Center and Parts Dept could not have treated me worse then they have. Took three trips there to get two small pieces replac It seems as if the Service Center and Parts Dept could not have treated me worse then they have. Took three trips there to get two small pieces replaced that shouldn't have been missing in the first place. Finally on third trip the rude , uncooperative parts guy told me I owed HIM money. After explaining to him that the parts were free that they were being replaced on a car that I purchased there. He told me sorry but that's not how it's done here you owe $44.00. Tried to explain to him what was going on and he refused to listen. After fifteen minutes of waiting and hearing him complain about me from around the corner I finally got my parts. I bought two cars there cash in the last several months and I WILL NEVER BUY FROM FERMAN AGAIN. RUDE , UNORGANIZED AND NO COMMUNICATION. BUYER BEWARE. More

Great service This service department is by far the best I have been to. Becky is the person I always deal with and she is great. Very attentive and informative This service department is by far the best I have been to. Becky is the person I always deal with and she is great. Very attentive and informative More