Ferman Chrysler Jeep Dodge RAM of New Port Richey

Exceptional sales and service. Happy repeat customer. From start to finish, our experience with Ferman Jeep Dodge New Port Richey was the best car dealership experience we’ve ever had. So happy about the From start to finish, our experience with Ferman Jeep Dodge New Port Richey was the best car dealership experience we’ve ever had. So happy about the 2018 Dodge Charger SXT Plus I got and the price we settled on for the lease. It’s the car I really wanted, but I wasn’t sure if we’d be able to work something out to suit our budget. They worked with us, listened to our concerns and to what we needed to make the financing work for our family, and they kept at it until we found a way to make it happen (and I ended up with an ever nicer package on the vehicle than I’d hoped for). The first sales person we dealt with—Raymond Haas—was friendly, enthusiastic and knowledgeable. Then I stared dealing with Genaro Ramirez by email and phone, and because I work out of town during the week, willingness to work on options remotely was important. Genaro was helpful, prompt and thorough but never pushy and overbearing. By our second trip to the lot, we had narrowed down options and our budget needs and worked with Genaro in person to get it done. The sales managers were great—especially Jonathon Widing who worked really hard to make us happy. Again, everyone was thorough and attentive to what we needed, but not aggressive or intimidating. We felt comfortable and felt heard throughout—down to our final paperwork signing with finance manager Scott Poth. This is the second vehicle we’ve bought/leased from Ferman Chrysler Jeep New Port Richey. We bought our Chrysler Town and Country from them in 2015. Our experience with the service department has been very good as well. I so appreciate being treated as a valuable customer and, also, my wife and kids feeling comfortable with the place. And they have popcorn, soda and sometimes doughnuts for the kids. So also happy there. Definitely will remain a loyal customer in the future. More

Super nice staff and no pressure sales! We had an excellent experience with Brandon (and Matt) while shopping for a vehicle. Brandon made the conversation friendly and no pressure and took t We had an excellent experience with Brandon (and Matt) while shopping for a vehicle. Brandon made the conversation friendly and no pressure and took the time to answer all of our questions even after we told him we’re only looking at the moment. We ended up back at Ferman Jeep to make our purchase mainly because the Jeep was a better vehicle for the money, but also because Brandon was so easy to talk to. Matt assisted because we made he purchase on Brandon’s day off, but Matt was very cordial too. More

Ferman Experience When we first got there Albert was expecting us and came to greet us. Was intentive to what we were looking for. After the test drive we wanted the C When we first got there Albert was expecting us and came to greet us. Was intentive to what we were looking for. After the test drive we wanted the Compass. More

great Best experience ever great dealership Quick Service appointment was at 8 was out of there by 9 thank you for your quick service I will be back Best experience ever great dealership Quick Service appointment was at 8 was out of there by 9 thank you for your quick service I will be back More

A great experience from start to finish The team here is always very helpful and courteous whenever I come through. They explain the services that they are going to perform and call me with The team here is always very helpful and courteous whenever I come through. They explain the services that they are going to perform and call me with any updates or concerns. I am very pleased with the service that I experience here. More

Warranty work Stopped in after a call that the part was in, which was about a 15 minute job. I didn't have an appointment and was heading out of town that afternoon Stopped in after a call that the part was in, which was about a 15 minute job. I didn't have an appointment and was heading out of town that afternoon. Jamie the service advisor went once again above and beyond to get my truck squared away and on my way. Thank again Ferman for your excellent employee's and their concerns for others. More

Awesome service! Jason always goes above and beyond! I always come to this service department. I would recommend them to anyone who has any issues with there service! Jason always goes above and beyond! I always come to this service department. I would recommend them to anyone who has any issues with there vehicle More

Great experience Jamie helped get me in and resolved an urgent issue. He made the whole experience painless and the team resolved in a single day. Thanks so much! Jamie helped get me in and resolved an urgent issue. He made the whole experience painless and the team resolved in a single day. Thanks so much! More

Fantastic service This dealership seriously goes above and beyond! I bought a brand new Jeep a few weeks ago and there was a minor imperfection in the paint above the b This dealership seriously goes above and beyond! I bought a brand new Jeep a few weeks ago and there was a minor imperfection in the paint above the back right light. I still purchased the car and the assured me someone would reach out to schedule a time to fix it. Not only did they fix it they literally brought a loner car to my work swapped out my car and a couple days later did the same to return it. They did an amazing job and even returned it full of gas and detailed! My sales person Roy was a large reason I purchased my car from NPR ferman. The fact that even after I bought the car they still went above and beyond for me was so much appreciated! More

Brakes lights on. Steve diagnosed the error correctly and facilitated the repairs in a timely fashion. Communications are a bit slow, I think the message system is not Steve diagnosed the error correctly and facilitated the repairs in a timely fashion. Communications are a bit slow, I think the message system is not checked very often. More