Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Steve is great Steve is a huge asset to the Ferman NPR dealership. He always makes sure the customer service is 100% and the customer is leaving happy. Steve is a huge asset to the Ferman NPR dealership. He always makes sure the customer service is 100% and the customer is leaving happy. More

Service department My 2016 truck should not have all these problems they cannot fix the clunking sound at 35 miles per hour everything that they repaired the interior do My 2016 truck should not have all these problems they cannot fix the clunking sound at 35 miles per hour everything that they repaired the interior dome light clearance lamps USB port turn signal backup camera are all broke again not to mention every time I bring it in for an oil change they print up all the services that they provide if you check personally you'll discover they did not check half of what they documented to performing. I understand this will reflect on Jason Logue who's the only good part so far for that maintenance department. More

Vehicle recall Service department was very informative and timely in their recall. Service suggested my vehicle may take up to 4 hrs for repairs to be completed but Service department was very informative and timely in their recall. Service suggested my vehicle may take up to 4 hrs for repairs to be completed but was done in 2 hrs. More

In and out Even with the computers downs they got me in and out of there for a oil change and tire rotation. Great dealership would recommend for anyone in the a Even with the computers downs they got me in and out of there for a oil change and tire rotation. Great dealership would recommend for anyone in the area More

Terrible Dealership I purchased this Jeep Renegade from this dealership in December of 2017. 6 months after owning it it began jolting when switching gears. I brought i I purchased this Jeep Renegade from this dealership in December of 2017. 6 months after owning it it began jolting when switching gears. I brought it back to the dealership and dealt with Becky who is one of the worst people to talk to. I explained my issues and they dismissed them saying the could not duplicate the problem. Their approach is and always has been very condescending as they try and make you feel like you are stupid and don't know what your are talking about. They could absolutely care less about fixing your issues on a 6 month old vehicle. I then began taking the car to the Fitzgerald dealership in Clearwater that is better but not by much. All they would do is software upgrades but at least acknowledged the problems rather than dismissing them like these terrible employees. May of 2019 I was actually left stranded in a parking lot in Port Richey FL. The car turned on but the trunk wouldn't open, the car would not go in gear, the windshield wipers did not work, the windows, locks, radio all did not work. The car would not even turn off. It actually had to be flat bed towed while it was still running. I had it towed (see picture) to the Ferman dealership because it was it was nearest and was where I bought the car. Service advisor Becky and her awful condescending nature showed no sympathy for the situation and told me (at 3pm) that it was "too close" to 5pm so they wouldn't look at it today. She told me to leave and that I was responsible for finding my own way home. When I asked for a loaner car they told me no, they don't do that for customers. I asked for the manager and got an even bigger jerk Mike Hughes who again said he doesn't give loaners out. I guess the $30,000 i spent on this renegade wasn't enough. Becky called the next day and said the shifter came unplugged. I told her they were full of it as that would not cause all of those issues to happen but again told me I didn't know what I was talking about and the car was fine. Well it wasn't. It was worse and I took it to Fitzgerald where they said in 5 minutes they determined a shift module was going bad causing the transmission to fail. I explained what Ferman did/said and they told me they just unplugged the shifter to clear the codes and plugged it back in. Bill, the service advisor at Fitzgerald states he deals with customers coming in all the time that Ferman blows off. This dealership should be shut down. They willingly handed me the keys to a car they knew was broken. They have absolutely no integrity at all. Friends in the Port Richey and surrounding area I beg you to stay away from this dealership at all costs. Your loyalty means nothing to them, your hard earned money you spend on brand new vehicles means nothing to them. Mike, Becky and everyone at that dealership should not have a job and should never be in the customer service industry. The financial stress they have put on me and my family by not taking care of their customers and sending them away with a broken car they knew was broken and made the conscious choice not to fix has led us to purchase another brand of vehicle. FCA, LLC / Mike Manley, you need to shut these people down as soon as possible before their negligence kills a family. More

Extended Warranty tire repair Made appointment Friday afternoon for a screw in the tire & a slow leak in another tire. After the evaluation they determined both needed to be repla Made appointment Friday afternoon for a screw in the tire & a slow leak in another tire. After the evaluation they determined both needed to be replaced. Only had 1 in stock so they had to order another. I was kept informed the entire way, but I didn’t want to drive anymore with the slow leak so I left it for repairs to be completed on Monday. It was ready as promised & was washed. Good Job Jamie! More

Great Becky was very personable and the service was excellent. There wasn’t any waiting and the service was completed quickly. I had a great experience. Becky was very personable and the service was excellent. There wasn’t any waiting and the service was completed quickly. I had a great experience. More

Jason was excellant cant say enough good about him made the appointment an got it in early and got out early what more. every time I have been in people are great very frindly made the appointment an got it in early and got out early what more. every time I have been in people are great very frindly More

#1 in Service excellence All Ferman auto dealerships, know how to treat their customers. They truly keep you in the loop throughout any service issues. Always a pleasure to wo All Ferman auto dealerships, know how to treat their customers. They truly keep you in the loop throughout any service issues. Always a pleasure to work with. More

FANTASTIC They were polite, accommodating, efficient, and overall wonderful. I live pretty far away and they let me keep my loaner until it was convenient for m They were polite, accommodating, efficient, and overall wonderful. I live pretty far away and they let me keep my loaner until it was convenient for me to return. That was amazing. More