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Ferman Chrysler Jeep Dodge of New Port Richey - Service Center
New Port Richey, FL
2,305 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,305 Reviews of Ferman Chrysler Jeep Dodge of New Port Richey - Service Center
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June 01, 2017
WORST SERVICE TEAM EVER!!! Let me start by saying, I purchased a vehicle from this dealer, and they offered me a complimentary first oil change. I took my other vehicle in for Let me start by saying, I purchased a vehicle from this dealer, and they offered me a complimentary first oil change. I took my other vehicle in for servicing first, and my experience was so atrocious, I won't even bother bringing my other vehicle back for FREE!! I would rather pay than deal with these clowns ever again. I scheduled my appointment online for 10:30am. When I arrived, I walked into the service lobby as no one was there to greet me in the service drop off area. When I found an available service agent (Jamie Kissinger), I walked up to his desk...he looked right at me...said nothing, and gave me an irritated look as if my presence is inconveniencing him. After he fiddled with the computer and moved around some papers for a minute of 2 he finally asked me if need help with something (as if I just decided to stand there and stare at him for no reason whatsoever). Once he found my appointment and who I was scheduled to talk to, he sends me over to another agent (Michael Kilakis), who then asks what I'm there for. I was under the impression that if I take the time to book an online appointment that asks me to select the specific services I needed done, that it would show up in their system when I arrive, but apparently, that's either not the case, or they just don't care to look, so I go back through everything I need to get looked at and serviced verbally (oil change, tire rotation, alignment check). When he was through with writing everything down, he gave me a total for the work including the cost of an alignment, to which I replied, "No, I don't want an alignment, I just need it checked so I know if I may need an alignment. He then said ok, took my number, and said he'd call me as soon as it's done. I asked what time it might be finished, and he replied, "Before the end of the day...definitely by 5". I also asked for shuttle service when I booked the online appointment, which was never offered, but I ended up having a ride available, so I didn't ask again. 5o'clock came, and I still had yet to hear anything about my car. By 5:45, I decided I better call, not sure what time the service department was closing since I've still received no call. Between 5:45 and 5:55, I called 6 times trying to reach anyone in the service department, from the manager, to the cash desk, and not one person picked up the phone every time I was transferred. I even left a message on the service manager's voicemail to call me back asap as I need to come pick up my car before close, and never heard back that night, or the next day, or ever for that matter! I finally called the sales department and asked the receptionist to physically go get someone in service that I could talk to (at 5:55 mind you), and she came back saying it looks like they've all already left for the night. Needless to say, I was furious. I didn't get a call until 7:40 the next morning telling me my car was ready for pickup, so when I went in, I asked why I wasn't called the night before, and I was given a very fumbling response about how one of the lug nuts was hard to get off, and that it took a while to tap it out, so it got done later than expected and that he had already gone home for the night, so someone else was supposed to call me, which obviously never happened. Then I asked if they determined if it needed an alignment, to which he said, yes, and they did the alignment....to which I replied, I'm not paying for an alignment since I never said to go ahead and do it, I just asked that it be checked. So he ended up taking it off the bill without argument, realizing that I did only ask for an alignment check, but still charged me for everything else including a fee for the time it took them to do the alignment check. So apparently, they can get away charging for every minute of their time, but I am expected to go without a car for a day and a half because they couldn't complete an oil change, tire rotation and alignment check in 8 hours time, and have the decency to call me and apologize for taking all day long to do a simple service that should have been no more than an hour or 2?!!! As I said, I never even received a call back from the service manager (Mike Hughes) whom I left a message for the night before, to apologize in anyway. Why? Because they don't give a ....! More
by nevergoingback
Helpful May 25, 2017
Check engine light I was very satisfied with the service I received. I was told I have to come back and it will take about 4 to 5 hours to replace a oil sensor. The ap I was very satisfied with the service I received. I was told I have to come back and it will take about 4 to 5 hours to replace a oil sensor. The appointment was made while I was there. More
by Edarlene
Employees Worked With
Ron Kissinger
May 22, 2017
Great Experience My Service Advisor Steve was knowledgeable and helpful. Explained everything as the process went along and made sure that I was aware of what/why was My Service Advisor Steve was knowledgeable and helpful. Explained everything as the process went along and made sure that I was aware of what/why was being done to my van. I had extended warranty and he took care of that entire process as well. More
by jasontrancho1
Employees Worked With
May 22, 2017
Great Service !! Great customer service, Quick and easy !!! Found the problem answered a few questions on "How To" and "Why" Regerding car settings in detail . Couldn' Great customer service, Quick and easy !!! Found the problem answered a few questions on "How To" and "Why" Regerding car settings in detail . Couldn't ask for more!! More
by drpassar@aol.com
Employees Worked With
May 22, 2017
WK2 oil change We bought our 2012 WK2 from Ferman and their service has been excellent! The service waiting room is very nice and there was even some donuts left!! We bought our 2012 WK2 from Ferman and their service has been excellent! The service waiting room is very nice and there was even some donuts left!! More
by lorendad
Employees Worked With
May 12, 2017
Sales/Service Fair and professional! Definitely recommend for sales. Service team helped get my day back on track. I didn't have an appointment and the service team Fair and professional! Definitely recommend for sales. Service team helped get my day back on track. I didn't have an appointment and the service team worked my Jeep into the schedule to find out what was causing it to drive sluggish. Ended up needing a speed sensor replaced. I was out the door and on my way to work in 1-1/2 hours. Great job! More
by Jeep hair dont care
Employees Worked With
Roy Faulkner, Michael Kilakis
April 15, 2017
DOES NOT GET ANY BETTER!! NEEDED SERVICE ASAP= CALLED & APPT. ON TIME-CAR TAKEN INTO SVCE. AREA RIGHT OFF= ALL SVCE. PERFORMED + CHECKED OUT CPU/COMPUTER FOR POTENTIAL ERROR CO NEEDED SERVICE ASAP= CALLED & APPT. ON TIME-CAR TAKEN INTO SVCE. AREA RIGHT OFF= ALL SVCE. PERFORMED + CHECKED OUT CPU/COMPUTER FOR POTENTIAL ERROR CODES- NONE FOUND, BUT WAS TOLD TO CALL ASAP IF IT RE-OCCURED! IT IS SERVICE AFTER THE SALE IS THE "REAL DEAL" KUDOS& THANKS TO ALL= ACTUALLY WAS A PLEASANT EXPERIENCE!! MIKE K. More
by 1 sharky
Employees Worked With
Michael Kilakis
April 12, 2017
Oil change Don't know why it takes 1 1/2 hrs for oil change & tire rotation, but service was excellent, I will return to this dealer. Michael Hyde was great to w Don't know why it takes 1 1/2 hrs for oil change & tire rotation, but service was excellent, I will return to this dealer. Michael Hyde was great to work with. More
by Robert A Purtee
Employees Worked With
Michael Hyde
April 04, 2017
Always made to feel that MY business is VERY important !! I have never been treated better at ANY other dealerships then the service department at this location. Ever sense I started dealing with Steve Brawer I have never been treated better at ANY other dealerships then the service department at this location. Ever sense I started dealing with Steve Brawer as my service advisor, I have sense started bringing ALL of my family vehicles(4) to Steve at Ferman Jeep instead of local repair shops. Steve has always made sure we were happy with the quality, service & timeliness of repairs to our vehicles. I have NEVER felt like I was being taken advantage of, like at MOST other dealerships. THANKS STEVE !!! KEEP UP THE GOOD WORK :) More
by Johnny D
Employees Worked With
April 02, 2017
Oil Change Just went in for an oil change. I like scheduling online. They took the truck right away. I was in and out in less than an hour . Great waiting area . Just went in for an oil change. I like scheduling online. They took the truck right away. I was in and out in less than an hour . Great waiting area . More
by Stephanie Delgado
Employees Worked With
I can't remember
