Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

WORST DEALERSHIP FOR SERVICE AND REPAIRS! Took the car in for a transmission problem. The said it needs solenoids. Paid a very high cost and after the were replaced had a stalling problem wi Took the car in for a transmission problem. The said it needs solenoids. Paid a very high cost and after the were replaced had a stalling problem with the car. Had it back in there 6 times each time they did something different and said it was fixed which each time it was not. So after spending a boatload of money time out of work the stalling still was not fixed. Took it to another mechanic that found the solenoids were not put in properly and was the cause of the problem. So now I have to pay more money to have the trans ripped apart after their poor job that the had no clue about. This is not the first time this dealership could not figure a problem out when I brought it in. The service guy Steve there is soooo rude and Mike Hughes the manager never returns phone calls. Horrible experience not to mention expensive! More

BEST Service department hands down. Michael Kilakis Tag# 762 is the best. Explains the service procedure completely. Does exactly what was discussed in a quick, professional and timel Michael Kilakis Tag# 762 is the best. Explains the service procedure completely. Does exactly what was discussed in a quick, professional and timely manner. Yes I will come back for service & recommend my friends & relatives. More

2015 Jeep Cherokee good service, only problem is I had to return 3 times before the problem was fixed. but I'm aware Chrysler has set procedures for repair of expensive good service, only problem is I had to return 3 times before the problem was fixed. but I'm aware Chrysler has set procedures for repair of expensive parts More

Very pleased Our repair time was longer than originally anticipated - but Ferman offered us a loaner car that alleviated any inconvenience while we waited for our Our repair time was longer than originally anticipated - but Ferman offered us a loaner car that alleviated any inconvenience while we waited for our Jeep to be repaired. That was greatly appreciated. More

Fuel sensor on 2017 Pacifica Service was good from the dealer once they received the fuel sensor part! The issue was obtaining the part from Chrysler which took 3+ weeks not a tim Service was good from the dealer once they received the fuel sensor part! The issue was obtaining the part from Chrysler which took 3+ weeks not a timely manner! Chrysler's Customer Service Center was not any help called them 6 times in the 3 weeks "they escalated the request" which meant nothing. After about 2+ weeks someone from Chrysler finally called ....... I guess if one waits long enough the issue will resolve itself! More

Highly Recommendable Mike, the Service Advisor, was a professional who had me in and out in just about an hour. Of course I must include the mechanics Team, behind t Mike, the Service Advisor, was a professional who had me in and out in just about an hour. Of course I must include the mechanics Team, behind the scenes, who provided the essential support. The "Guest Lounge" makes the customer feel at home, that literally spoils me. This is because my experience back in New York's customer wait area looks and feels like a "Third World" car barn. Please give the young lady, who telephoned me about 24 Hours after I left Ferman's Service Department asking me for my opinion of the service, a commendation. She was pleasantly professional as she tolerated my asking her to repeat a number of statements which I had difficulty hearing due to a hearing loss which I have. Thank you for a terrific experience. I have been a SATISIFIED Ferman Service Customer for at least the last six years. More

Good service! Good donutsl Very satisfied.! Am from out of state and I was able to make an appointment in a timely manner. Everyone was accomodating and professional. Thank you Very satisfied.! Am from out of state and I was able to make an appointment in a timely manner. Everyone was accomodating and professional. Thank you! More

Great service I am always surprised by the efficiency and friendliness at Ferman . The waiting room is very comfortable, light and clean. I appreciate the profess I am always surprised by the efficiency and friendliness at Ferman . The waiting room is very comfortable, light and clean. I appreciate the professional manner. More

Wonderful service as usual. I have always received wonderful care at Ferman Chrysler, either with the purchase of my 300C or with the service. Mike in service was fantastic and I have always received wonderful care at Ferman Chrysler, either with the purchase of my 300C or with the service. Mike in service was fantastic and is an asset to your company. More

We love German Chrysler Jeep We had excellent service from Ferman when the alternator died in our Chrysler on Wed this week. And, they already had a full schedule that day! We ap We had excellent service from Ferman when the alternator died in our Chrysler on Wed this week. And, they already had a full schedule that day! We appreciate the great service we received. More