Ferman Ford

Great experience This was our first time visiting Ferman Ford and we couldn’t be more pleased with our experience. Our salesperson, Joe Callipare, did an exceptional This was our first time visiting Ferman Ford and we couldn’t be more pleased with our experience. Our salesperson, Joe Callipare, did an exceptional job. He was very professional and explained all functions of the automobile very well. Everyone there was extremely accommodating. Thank you! More

I had to bring my truck into the service department because it didn't start back up after the start stop, didn't start back up and olta was a great service person ,she put me in to a loaner unit my tru because it didn't start back up after the start stop, didn't start back up and olta was a great service person ,she put me in to a loaner unit my truck was ready, she kept me posted on what's going on with my truck. Wonderful service. More

Everyone at Ferman Ford was so nice and helpful. They went above and beyond with their customer service. Matt was very knowledgeable and professional with us. went above and beyond with their customer service. Matt was very knowledgeable and professional with us. More

William was great to work with and always does a good job to make sure I am taken care of. Ferman ford has been a great dealership and has exceeded my expectations to make sure I am taken care of. Ferman ford has been a great dealership and has exceeded my expectations More

awesome assocaites in the collision center friendly and courteous. Constant updates and delivered vehicle in better than new condition. Took care of rental car and made my experience a very eas friendly and courteous. Constant updates and delivered vehicle in better than new condition. Took care of rental car and made my experience a very easy one. More

Awesome experience. I had got run around for a week from 3 other dealers. Picked out a truck online. Did application at 7:45 at night. Next morning everything was done and they were waiting on me to get the 3 other dealers. Picked out a truck online. Did application at 7:45 at night. Next morning everything was done and they were waiting on me to get there from Jacksonville. Had a rental vehicle, salesman followed me to drop it off and brought me back to dealership. After he had clock out for the day. Thank you. More

My service representative addressed all my needs in a timely manner! She was very thorough and kept me in the loop.I won’t hesitate to call on her again. timely manner! She was very thorough and kept me in the loop.I won’t hesitate to call on her again. More

Unfortunately I did not have the best experience with this dealership. I scheduled an appointment for 1:30 and when I arrived was told that the person assisting me had just gone on break and wouldn’t be this dealership. I scheduled an appointment for 1:30 and when I arrived was told that the person assisting me had just gone on break and wouldn’t be back until 2:00. Someone else said they would get me checked in, however they changed my time on the wait screen to 2:00. After an hour and a half, and not hearing anything, I went to ask if there was an update. They told me it was the battery and I agreed to replace it. I then waited another hour and then went back inside for another update. They said it was finished (as I noted since it was parked up front), however I was never communicated to about any of the progress along the way. One plus to my trip was the exceptional hospitality from Phillip! He provided myself and my kids with multiple tickets for free concessions. Hospitality was exceptional however communication and customer service should be greatly improved. More

William is great.. He has done a great job taking care of me when I have had to bring my truck in. Employees like that make it worth my while to drive 25 miles to the dealership and get my truck taken ca of me when I have had to bring my truck in. Employees like that make it worth my while to drive 25 miles to the dealership and get my truck taken care of. More