Ferman Ford

Excellent Customer Service Even though no appointments were available, the Ferman staff worked my car in when the power window wouldn't close. They always seem to find a way to Even though no appointments were available, the Ferman staff worked my car in when the power window wouldn't close. They always seem to find a way to get my car in for repair when there is an "emergency". More

What great experience! Demetrios is amazing! Treated me with respect and honored my requests, Great reflection of Ferman and Ford in general, these are the type of people Demetrios is amazing! Treated me with respect and honored my requests, Great reflection of Ferman and Ford in general, these are the type of people that make a company successful. More

Patient and Knowledgeable This dealership was not in your face. They provided all of he information I was looking for. They let me make a decision based on my needs without pre This dealership was not in your face. They provided all of he information I was looking for. They let me make a decision based on my needs without pressuring me into anything!!! More

Superior Service Most of us have witnessed good service, great service and poor service. As consumers we know what kind of service we're receiving. I'm always happy t Most of us have witnessed good service, great service and poor service. As consumers we know what kind of service we're receiving. I'm always happy to recognize a company or a person when they truly give Superior Service. It's hard to find good customer service these days so my experience at Ferman Ford this past week was a delight from beginning to end of the highest quality possible. I give 100% credit to my service mgr, Jeff Vuncannon, who's detail to service his communication skills his friendliness, and follow through are the best I have ever had at any service center. He is top notch. More

Always great service William is very courteous and knowledgeable. Service team completes maintenance in a timely manner. Happy to see they are honest on work that actually William is very courteous and knowledgeable. Service team completes maintenance in a timely manner. Happy to see they are honest on work that actually needs to be done. More

Actual customer service After purchasing a roach infested 2018 car I took it to William explaining the issue he made the team clean it out properly and my car came back in gr After purchasing a roach infested 2018 car I took it to William explaining the issue he made the team clean it out properly and my car came back in great shape I really appreciated. More

Was great Everyone was very helpful and pleasant to work with. Knowledgeable about the product. And very professional. Demerits and Jeff were great. They worked Everyone was very helpful and pleasant to work with. Knowledgeable about the product. And very professional. Demerits and Jeff were great. They worked hard for my business. More

Scam Artists Bought a Brand new Mustang GT 2018 had problems right off the bat horrible service at first they thought it was an oxygen sensor so instead of orderin Bought a Brand new Mustang GT 2018 had problems right off the bat horrible service at first they thought it was an oxygen sensor so instead of ordering a new one they cleaned it out because they were too cheap then a week later engine light on again this time they said it was a short circuit claimed they fixed it literally 2 days later engine light on again they ordered a new oxygen claimed they put it in literally next day engine light on this time they said it was a computer issue claimed they fixed it once again then 2 weeks later engine light on yet again this time a computer coding issue. Still pending on the car they have not compensated me with nothing definitely will NEVER buy or talk good about this scam artist place again!!! More

routine oil change/maintenance Always great service very friendly and helpful! We love to visit Demetrios and pick his brain about new cars, we enjoyed test driving future cars whil Always great service very friendly and helpful! We love to visit Demetrios and pick his brain about new cars, we enjoyed test driving future cars while waiting for service on our truck. Thank you! More

Excellent as always Diagnosis of my issue was timely; completion of the repairs took longer than expected. William offered a rental car before I had a chance to ask f Diagnosis of my issue was timely; completion of the repairs took longer than expected. William offered a rental car before I had a chance to ask for one. That is great customer service More