Ferman Ford

Reviews are NOT my thing, but To be honest, it's really hard to find a place to start with this dealership and the employees that helped me get out of one of the worst situations I To be honest, it's really hard to find a place to start with this dealership and the employees that helped me get out of one of the worst situations I could find myself in. I had a beautiful Ford F150 that I planned on keeping for years, but I was hit by someone without insurance and that produced events and circumstances I never thought could be imaginable, but it all happened. In short, my 3 year old and myself suffered so much more than the bad person that hit us. It was bad hit after hit, after, hit and so on. I didn't know what to do. Finances were becoming an issue and it was on myself and family to fix. Again, trying to keep this part short, a friend introduced me to Jeffrey Voorheis and Tom Sfero. What a blessing this situation would turn out to be! I can't even begin to explain how devoted and determined Jeff was to help me out in my bad situation. He answered text messages, cell calls, dealership calls and even calls when he was off. He even got back to me on FATHER'S DAY!!! Wow, that's customer service. All that being said, I was in a very bad situation with a beat up truck and a desire to get back into what I had and more options, to be honest. Jeff and Tom made it happen and when I say "made it happen," I mean it. They bent over backwards and then some to make everything right for me!! This was not a "sale" it was a family solution for me and I can't thank them enough!! Thank you guys so much, from the bottom of my heart! When you let my daughter pick a truck that she felt safe in to buy, you became part of our family. THANK YOU FOR EVERYTHING!! B More

Professional My service rep William was very professional and informative from the time I entered the facility until 2 days later with a follow up phone call. He e My service rep William was very professional and informative from the time I entered the facility until 2 days later with a follow up phone call. He explained what would take place in great detail and came and checked on me as I was waiting. Very pleased with the experience. More

Great service!! Went above and beyond! William was my service consultant and he was so extremely nice and accommodating. He hasn’t me checked in quickly, explained what services were neede William was my service consultant and he was so extremely nice and accommodating. He hasn’t me checked in quickly, explained what services were needed, and then made sure I was comfortable in the guest waiting area. I will definitely continue getting my vehicle serviced here. More

Service my wife’s 2014 Ford Escape William did an excellent job getting our car serviced for our trip out of town. Our Eacape runs like a dream now. Thank you William we will bring ba William did an excellent job getting our car serviced for our trip out of town. Our Eacape runs like a dream now. Thank you William we will bring back our other vehicles. More

Great experience Joe was a great rep ! Got me into a car I really love ! Great customer service ! Thanks joe you really made my day man ! Thanks Joe was a great rep ! Got me into a car I really love ! Great customer service ! Thanks joe you really made my day man ! Thanks More

Wonderful I just love your guys at Ferman Ford. Very courteous, friendly and tentative. I felt like they really listened to what I was saying I was looking for. I just love your guys at Ferman Ford. Very courteous, friendly and tentative. I felt like they really listened to what I was saying I was looking for. Thumbs up to Nabil and Issam!! More

Awesome dealership Best car buying experience ever.. Demetrios listened to what we wanted in our car and found the perfect car for us that met our price range and needs. Best car buying experience ever.. Demetrios listened to what we wanted in our car and found the perfect car for us that met our price range and needs.. It was super easy and fast... and we got a great deal on our car... we are very happy with our purchase... More

Best Oil Change The service that was provided was quick. I did not have to wait all day for a oil change. I would visit again. Thanks again. 😀 The service that was provided was quick. I did not have to wait all day for a oil change. I would visit again. Thanks again. 😀 More

Rude and nothing got accomplished in the 3 hours I was there From the start the guy I worked with Jeff was rude to me and I sat there for 3 hours and only a key got programmed. From the start the guy I worked with Jeff was rude to me and I sat there for 3 hours and only a key got programmed. More

Regular scheduled maintenance Excellent service. Great attitude by all personnel involved vehicle work was performed on time. Great communication regarding progress of work and Excellent service. Great attitude by all personnel involved vehicle work was performed on time. Great communication regarding progress of work and replacement parts needed Completion of service done on time More