Ferman Ford

Pleasant service experience Brought my Escape in for "The Works" oil change and tire rotation. Staff was attentive and wait area was comfortable. Service advisor William Pannie Brought my Escape in for "The Works" oil change and tire rotation. Staff was attentive and wait area was comfortable. Service advisor William Pannier was great to work with. I'll be back. More

Recall repairs Very eager to help. Customer forward thinking. Accommodating to my schedule and had my vehicle ready when promised. My service coordinator was extr Very eager to help. Customer forward thinking. Accommodating to my schedule and had my vehicle ready when promised. My service coordinator was extremely friendly and courteous. More

Great service and done well in a short time. Jeff was very professional. Service wait was short. Waiting room was clean and tidy. The cost of the oil change was competitive with other dealers. Jeff was very professional. Service wait was short. Waiting room was clean and tidy. The cost of the oil change was competitive with other dealers. More

Always going above and beyond Once again , Jeff V and Heidi have worked tirelessly to address every question I had, while also communicating time lines to me. Their willingness to Once again , Jeff V and Heidi have worked tirelessly to address every question I had, while also communicating time lines to me. Their willingness to help me, illustrates how approachable the Ferman Ford Team can be...a trait I have yet to find elsewhere in the industry. More

A Friendly, Polite, and Genuinely Nice Staff My wife and I came into Ferman Ford to check out a Chevy Traverse they had on the lot. Demetrios met us on the lot. He was friendly and, when we said My wife and I came into Ferman Ford to check out a Chevy Traverse they had on the lot. Demetrios met us on the lot. He was friendly and, when we said that we were not interested in financing, did not bring it up again. He helped us explore the car, test-drive it, and answered our questions. In the Sales Office, Jeff Voorheis helped us with pricing for the car, as well as our trade-in. He was polite, kind, and made us feel at ease. And when it came time to pay and sign all the paperwork, Eric Bartholomew was a model of efficiency. How he keeps all those papers and forms organized is a miracle. But he made sure we didn't miss a single sheet. And he explained every item to our satisfaction. Overall, it was a remarkable and enjoyable car purchasing experience. We will definitely be repeat customers. More

Oil Change & Tire Rotatio My car service, oil change and tire rotation was performed quickly. I had a certificate for my first oil change to be free and a coupon for the tire r My car service, oil change and tire rotation was performed quickly. I had a certificate for my first oil change to be free and a coupon for the tire rotation, so I was out the door for free! As a new customer, I did have some trouble finding where to enter the service center on the Ford property. I think the signage to the entrance of the service center could be better. More

It was good Service for driver side airbag was great but very concerned that you don't have the equipment to replace the passenger side as well. Dangerous ! Service for driver side airbag was great but very concerned that you don't have the equipment to replace the passenger side as well. Dangerous ! More

Super Service I had a scheduled time for a routine oil change and was taken right on time. The service was done within an hour and I was out of there. Advisor Jeff I had a scheduled time for a routine oil change and was taken right on time. The service was done within an hour and I was out of there. Advisor Jeff V. was friendly, courteous and professional. More

friendly, courteous The attendants were professional and courteous. It was a Monday, so they were busy, but they kept me informed. Would go back again, and would recommen The attendants were professional and courteous. It was a Monday, so they were busy, but they kept me informed. Would go back again, and would recommend this dealership. More

Prompt service I made an appointment for an oil change earlier in the week. When I arrived at my scheduled time the wait was almost two hours. William my Service I made an appointment for an oil change earlier in the week. When I arrived at my scheduled time the wait was almost two hours. William my Service advisor did everything possible to make sure my car was completed within an hour. Great customer satisfaction! More