Ferman Ford - Service Center

Unhappy No1 had protective gear on while dealing with me. Trunk was left with white dust all over it. had to make another trip to correct it No1 had protective gear on while dealing with me. Trunk was left with white dust all over it. had to make another trip to correct it More

I had my daughters car towed there after an accident. The initial estimate was 750.00 dollars from being totaled. The dealer said they would only find maybe 1-2 hundred more in damages and I was fine with th initial estimate was 750.00 dollars from being totaled. The dealer said they would only find maybe 1-2 hundred more in damages and I was fine with that. But the initial estimate was done without the car being taken apart. Long story short they waited until one week before the car was finished to submit a additional claim for over 1300.00 dollars which would of totaled the car. So of course the insurance said go ahead and finish the car because they were almost done. How you miss that much in damages and wait until the car was almost finish beats me this company was hard to work with and only worry about making a buck not your safety I will never do business with them again. Then the best part was when I went to pick my car up they wouldn’t take my check for the deductible saying that the machine was down would only take cash or a credit card. When I questioned them about it they got rude and cut me off. All I asked was if I was buying a car today they wouldn’t take a check for a down payment and the guy told me they would and that was different I guess they have different check machines for paying the body shop and buying a new car. I complained and the general manager emailed me a week later and said they would be more than happy to take my car in on trade. BEWARE TAKE YOUR BUSINESS ELSEWHERE THIS PLACE IS A JOKE. Read the reviews on google to I’m not the only one with problems with this place. More

Love my Ford Explore. Not crazy about salesman, didn't get back with me on emails I sent. Seems he was always out, felt like I was being ignored. Waiting to hear back from sales manager about back windo get back with me on emails I sent. Seems he was always out, felt like I was being ignored. Waiting to hear back from sales manager about back window scraches. Service person William was amazing when I brought back for a few repairs. Finance guy gave me a 5% interest loan!! With a credit score over 800. Which I wanted to pay cash, needless to say I paid off right away. I have not paid 5% on a lone in years. Other than this everyone was friendly. More

I always request Jeff V.... I get persoanlized service. The work is always done in a timely manner. I get updates and quotes along the way. I normally feel the service is done properly and have not had to The work is always done in a timely manner. I get updates and quotes along the way. I normally feel the service is done properly and have not had to go back for rework. Thanks More

Service was handled very professionally. Olta was our service rep. She is the reason we will come back to Ferman for service in the future. service rep. She is the reason we will come back to Ferman for service in the future. More

First time I had my vehicle in the issue was not resolved, made an appointment to bring my vehicle 5 days in advance after showing up was asked to bring my vehicle in another day was told they were resolved, made an appointment to bring my vehicle 5 days in advance after showing up was asked to bring my vehicle in another day was told they were over booked. Very disappointed with my service experience. More

Great personal service, listened to my issues and had them repaired in a very timely manner. Definitely recommend their service department over Flammer, they sucked. them repaired in a very timely manner. Definitely recommend their service department over Flammer, they sucked. More

They all did an awesome job on my truck everything was done properly..The estimate was just as they quoted me..I will be bringing my truck back to them again. done properly..The estimate was just as they quoted me..I will be bringing my truck back to them again. More