Fette Ford Kia

oh this is a good read ... #whycantwebuycarsonamazon Dealing with Fette Kia has just lowered my outlook on the human race's future. I was very optimistic at first, I actually was able to 'talk numbers Dealing with Fette Kia has just lowered my outlook on the human race's future. I was very optimistic at first, I actually was able to 'talk numbers' and have a solid deal in place over email with Christina. (which I later found out the management frowned upon and the employee broke policy in dealing with me that way) Upon arriving on location to execute my agreed upon deal, the internet sales person handed me off randomly to Estella. She was kind enough to give my kid a coloring book and crayons, the only positive aspect of the experience. However Estella left her desk while in the middle of helping me at least 5 times, like a vulture, to try to get another customer walking in the door, while multiple other sales people had no customers.... this is in bad taste. We finally (2+ hours on location due to their lack of speed or concern for my time) sign all of the paperwork... at the very end when I'm thinking its time to leave, they hand me 1 key, and tell me the 2nd key was lost. I was mildly annoyed but said ok and moved on... there is an official "we owe you' form and the lying snake sales manager who would say anything to make a few dollars told me he would mail it to me when they found it/ got a new one. That won't be happening... because I find out it was to be programmed I later find out... which requires a service appointment, during business hours... so this key will now cost me a 1/2 day off of work. They offered me no recourse and actually laughed-out-loud when I asked for compensation for my time dealing with this issue they caused. When I called back again to find out when it would arrive, they said they would call me, which also never happened. A few days later I get a vague service-department automated print out that seemed to imply that my key arrive at the dealership. They said they would call when the key arrived... that also didn't happen. If you like to be frustrated, laughed at, taken advantage of, and disrespected... by all means go right to Fette Kia / Ford !!! They specialize in this !!! 10+ emails to 'make the deal' ... total of 3 hours on location to sign papers ... an additional 1/2 day off work to get a key they lost ... Jeff Bezos are you listening? There's got to be a better way! #whycantwebuycarsonamazon More

great expierence sales person was there for my appointment had car ready for test ride explained features of car.he great knowledge or car. helped me a great deal in u sales person was there for my appointment had car ready for test ride explained features of car.he great knowledge or car. helped me a great deal in unloading my trade . More

Great experience I have been leasing cars through Fette for years. Daylin was very attentive to what I needed in car as well as what my price range was. She made what I have been leasing cars through Fette for years. Daylin was very attentive to what I needed in car as well as what my price range was. She made what could have been a difficult day very easy. More

Escape This is my third car from Fette Ford. I deal with Mario Castellanos. He is an excellent salesman. I will be back in three years when I have to return This is my third car from Fette Ford. I deal with Mario Castellanos. He is an excellent salesman. I will be back in three years when I have to return my leased car. I will make sure I see Mario. More

Explorer sport lease Mario and his team were very helpful with selection of vehicle and options. Alternatives were discussed. Test drive was taken. After agreeing on a de Mario and his team were very helpful with selection of vehicle and options. Alternatives were discussed. Test drive was taken. After agreeing on a deal, car would be ready the next day. More

Fusion I was about to commit to another car and not very happy, but thanks to Mario, I got into a car I love and my payments were exactly what I was looking I was about to commit to another car and not very happy, but thanks to Mario, I got into a car I love and my payments were exactly what I was looking for. I had a grear experience and the entire personnel at the dealer were very nice and helpful. I will definitely recommend Mario to friends and family. More

great experience. Mario was very helpful. Mario was great with assuring me in my new car purchase. Gave me many opportunities for test drives and was very patient with us. Walked us through th Mario was great with assuring me in my new car purchase. Gave me many opportunities for test drives and was very patient with us. Walked us through the entire purchasing process and was very transparent with us about all possible outcomes and best options for me. Mario has great customer focus skills and is very friendly. I will definitely recommend him to anyone looking to purchase a new car! More

Typical Highway Dealer.....Not so My wife and I recently leased a new vehicle from Fette Ford. Adam Horowytz made it easy to get into a new car. Great Job Adam! We have been leasing My wife and I recently leased a new vehicle from Fette Ford. Adam Horowytz made it easy to get into a new car. Great Job Adam! We have been leasing cars for over 25 years and really don't look forward to it. Adam understood and made it much better then any of our previous experience. Fair pricing so very little negotiating although we received an awesome pricing. I alway do my homework and was prepared to go elsewhere if needed. Fette should be proud to have Adam aboard with strong ethics and selling skills. More

Jose Diaz provide great service I went to this dealer to purchase an Edge. I had an appointment through an online site. When we entered the store, Jose was busy straightening up th I went to this dealer to purchase an Edge. I had an appointment through an online site. When we entered the store, Jose was busy straightening up the customer's waiting area. He greeted us with a smile and informed the representative we contacted on line that we were there. Unbeknown to us, the online representative is NOT the salesperson and she assigned Jose to be our sales rep. Jose worked to find the exact car we wanted as it was not available in their store. Jose still took us on a test drive with the same type of vehicle and explained all of our options to us. He allowed us to stop home to show the vehicle to our family. He was polite, well spoken, clean cut, and engaging. In the end, the exact color car could not be located in state. Jose was honest and upfront. I would recommend doing business with this gentleman because it is apparant that he respects all the customers as well as their needs. He did not try to maniputlate us into buying a vehicle that we did not really want. We would definatley do business with him in the future. More

Leasing Ford Escape Willing to work with numbers- personable and easy to work with. Good amount of cars in stock and Juan was very easy to talk to. He listened to our pre Willing to work with numbers- personable and easy to work with. Good amount of cars in stock and Juan was very easy to talk to. He listened to our preferences and tried to accommodate us as best he could More