Findlay Honda Henderson - Service Center

made appointment at Findlay Honda for 12 noon. Expecting to be first inline since I had an appointment! | Showed up at 1150 am The service director informed me the service would take approximately Expecting to be first inline since I had an appointment! | Showed up at 1150 am The service director informed me the service would take approximately 1.5 hours. Hold the Phone! So from 1150 am I waited till 1: 30 pm to check on my car. They informed me they were still working on my car! So I looked out side and the car was still in the same spot I left it in. So went back to the service department to inquire about how my car was coming along! At this point he informed me it would be another 15 mins...... So I went back again at 2:30 pm they had just pulled the car into the service bay........ So after another hour went by so about 3:20 pm the car was finally ready! I had also informed the service director that I had another appointment scheduled that day for 3:pm. he said not a problem! Well it was a big problem! I was late for my dental appointment! That I had waited two weeks to get! So on my way out of the dealership I asked the service director what good are service appointments? He informed me that the appointments were for the dealerships benefit to see how much work was coming in that day! And I always thought Customer service was their priority! Not so! They're time is more important than the customers so keep that in mind if schedule and appointment! I feel the ( My time ) customers time is just as important as the dealerships time! I purchased an extended service contract when I bought my"NEW"2024 Honda Civic sport and I am seriously considering canceling this contract! Also I think I should mention they always ask if I speak English? Words are not enough to describe my frustration with Findlay Honda! Most Respectfully To Whom it may concern……. More

After the three years, I’m coming for service my car. I have very bad experience on the Service department with ANDREW. I’m thinking very serious if I’m going back to HONDA for this happened to me Of c I have very bad experience on the Service department with ANDREW. I’m thinking very serious if I’m going back to HONDA for this happened to me Of course I have to recognize Mr. Kevin Suarez to then they try to help me is amazing. Amazing customer service a nice guy for Keven five stars. But for aNDREW.one minus DENNIS MELESHES More

Great customer service by Andrew Tolentino! :) He was also able to provide estimates for upcoming services that will be needed! :) He was also able to provide estimates for upcoming services that will be needed! More

Maintenance Minder indicated A7, need for Brake fluid change. Took it in and was greeted immediately by Kevin Suarez. He recommended I get the oil change/tire rotation which was on sale. Also, unknown to change. Took it in and was greeted immediately by Kevin Suarez. He recommended I get the oil change/tire rotation which was on sale. Also, unknown to me, Fuel induction service was overdue. Kevin took care of it, and I was out of there in about 2 hours. Completely satisfied. More

Cole was very helpful in getting my A/C repaired. He provided excellent customer service. This is my first time using Findlay Honda. Because of the excellent service I received from Cole, I will def He provided excellent customer service. This is my first time using Findlay Honda. Because of the excellent service I received from Cole, I will definitely be coming back for the upkeep of my Honda, most especially if this type of service is the norm. The staff is always pleasant and courteous. by rtoribio More

First time visit to change oil and tire rotation after purchasing vehicle. Made an appointment, was greeting by Taylor who was exceptionally courteous, maintained professionalism, and kept me informed vi purchasing vehicle. Made an appointment, was greeting by Taylor who was exceptionally courteous, maintained professionalism, and kept me informed via text throughout the process. Had a seat in a lounge like area, various coffees and water available, and hour later, your car is ready. Reviewed a multi point vehicle inspection checklist, discussed thigs to monitor, what's aok, answered any questions, thanks for choosing us, and drive safe. Outstanding experience and well orchestrated by folks behind the scenes who did the work and particularly Taylor, whom was the face of the service. More

Cole Petto was very helpful in getting my battery checked and replaced in under an hour. He provided great customer service. I have been to Finlay Honda several times for the upkeep of my Honda and this typ and replaced in under an hour. He provided great customer service. I have been to Finlay Honda several times for the upkeep of my Honda and this type of service is the norm. The staff is always pleasant and courteous. More

Came for oil change. Greeted by Kevin. He was professional and courteous got my car in fast, me back on the road. Recommend Kevin and Findley Honda. Greeted by Kevin. He was professional and courteous got my car in fast, me back on the road. Recommend Kevin and Findley Honda. More

Not all hero’s wear capes. Some wear Findlay Honda shirts. Thank you Dom and Kacey for the EXCEPTIONAL service! Some wear Findlay Honda shirts. Thank you Dom and Kacey for the EXCEPTIONAL service! More

Judy was very pleasant and informative. She gave an estimated completion time and called me an hour before completion to give me an update on progress that was a first for me and hence impr She gave an estimated completion time and called me an hour before completion to give me an update on progress that was a first for me and hence impressed me very much. Keep up the good work Judy. More