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Five Star Ford
North Richland Hills, TX
8,676 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,676 reviews
October 23, 2025
I’ve been a Ford man as far back as I can remember and I bought my five star 2004 Ford Ranger 21 years ago. I have been so blessed to take it back & give me a great trade $$. For my salesman Alfred and the bought my five star 2004 Ford Ranger 21 years ago. I have been so blessed to take it back & give me a great trade $$. For my salesman Alfred and the financial David and the sales manager there’s no other better people in the industry Ford is now.Thank you, Alfred El Darazi for setting up all the technology. God bless everyone @ five star ford in North Richland Hills Sam Pack Five Star Ford…. More
by ant66rl
October 22, 2025
Alfred did a great job showing us every part of our new to us truck! He is very knowledgeable and helpful. to us truck! He is very knowledgeable and helpful. More
by moginfin
October 11, 2025
Alfred El-Darazi is a kind and professional salesman at Five Star Ford. He worked with us on taking our trade-in and putting us into the car we wanted! Five Star Ford. He worked with us on taking our trade-in and putting us into the car we wanted! More
by Twinphillips
Employees Worked With
October 11, 2025
Alfred Al-Darazi helped us make a deal on a Bronco Sport and took my Lexus as a trade-in. He was professional, courteous and thorough. We really appreciated how quickly we smoothly moved through the finan and took my Lexus as a trade-in. He was professional, courteous and thorough. We really appreciated how quickly we smoothly moved through the financing process. More
by Twinphillips
Employees Worked With
October 06, 2025
I live in South Dakota but found the Ford 250 Super Duty pick up that I wanted in 5 Star Ford in Texas. Lewis Bass did everything possible to make the transition, pleasant and easy even connecting with me o pick up that I wanted in 5 Star Ford in Texas. Lewis Bass did everything possible to make the transition, pleasant and easy even connecting with me on his day off! More
by johnlong
Employees Worked With
October 03, 2025
Lewis was excellent! Helped me find the right Bronco for me! Very thankful for his help! Helped me find the right Bronco for me! Very thankful for his help! More
by mariangelycorrea
Employees Worked With
October 02, 2025
Lewis was excellent to work with, no high pressure and he was great at answering questions that we had afterwards. I would highly recommend Five Star Ford and Lewis Bass to anyone interested in a Ford vehic was great at answering questions that we had afterwards. I would highly recommend Five Star Ford and Lewis Bass to anyone interested in a Ford vehicle. More
by drdale1000
Employees Worked With
September 28, 2025
We had a great experience at Five Star Ford! Everyone was friendly and knowledgeable. Our salesman, Alfred, went out of his way to meet our needs. Terrific customer service! Everyone was friendly and knowledgeable. Our salesman, Alfred, went out of his way to meet our needs. Terrific customer service! More
by 3vs
September 27, 2025
Alfred was amazing and worked quick! I got a much better rate than I expected! Would definitely buy here again I got a much better rate than I expected! Would definitely buy here again More
by Brandonh1306
September 27, 2025
Five Star Ford’s Alfred El-Darszi sold us our first Ford today! He went above and beyond to make this transaction seamless. Best dealership and sales staff! The financing component of the transaction today! He went above and beyond to make this transaction seamless. Best dealership and sales staff! The financing component of the transaction was easy as well! We’ll be back! Many thanks to Five Star Ford and their star of a salesman! Phil and Teresa P. North Richland Hills More
by Twinphillips
