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Five Star Ford
North Richland Hills, TX
8,749 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,749 reviews
April 09, 2026
As soon as we walked in we were greeted. I had messaged about a truck previously so we were looking for Cody. We sat down and told him everything we were looking for and he gave us a great l I had messaged about a truck previously so we were looking for Cody. We sat down and told him everything we were looking for and he gave us a great list of options. Cody took us to look at some trucks and we absolutely loved one and ended up purchasing one. He made this whole process so easy and stress free. I will 100% be coming back in the future for my wife a car. Cody was the best ! More
by Gxbxiel2ryan
Employees Worked With
April 07, 2026
Superior customer service. My needs were discussed and filled beyond my imagination. Respectfully, attentively, sincerely. Jason Howell went above and beyond. Great prici My needs were discussed and filled beyond my imagination. Respectfully, attentively, sincerely. Jason Howell went above and beyond. Great pricing, fast and courteous paperwork. Excellent financing. Warm. Caring environment. HUGE STOCK of vehicles, and the ability to access other vehicles on other lots. Wonderful experience More
by patriciaboyles3
April 03, 2026
I had my truck in or trailer lights not working they kept it for 2 weeks. They had to order a part I had to get my truck back because I'm moving to Oklahoma. The service advisor said the part was coming in t it for 2 weeks. They had to order a part I had to get my truck back because I'm moving to Oklahoma. The service advisor said the part was coming in that day or the next day but no guarantee. I did not keep me up to date on the truck I had to call him. I would call them after 2 or 3 days because I would not hear from them. Then I would get the service advisor voicemail it would take 4 or 5 hours for him to call me back. Service guy that was working on my truck said he could get not get my truck back in for 2 weeks. So I scheduled it for this last Monday took it in 8:00 in the morning and after 3 days being in the shop I had a call again. A few hours later they finally called me back said they have the part in but it's still not working right and going to have to keep the truck. And call Ford hotline. They said it could take 12 to 24 hours for them to respond back. I have two more trips to move to Oklahoma before the weekend and I told him I need the truck. The service visor said let me talk to my service manager this was at 9:00 in the morning 3:00 in the afternoon the service manager called me. They service manager told me that they need to keep my truck because they had several parts on order. And when I told him there was only one part ordered and it was already on there he looked at again said oh that's right. He told me that he would get with the service advisor and talk to him at 5:00 I went to go pick up my truck cuz I had not heard from him. My truck was in the parking lot when I went in service advisor said you're here to pick up your truck I said yes and y'all did not call me and tell me it was ready. I told him I needed the paperwork on the truck he said if the front didn't have it called the service manager. The service manager went outside and the service guy that was working on it was already gone and did not close out the paperwork. Service manager told me that he would email me the paperwork the next day. I'll call them today at 11:00 left a voicemail with the service advisor did not hear from him again do not have an email with my paperwork. Back to the top when they had my truck for 2 weeks every time I talk to him he said he emailed the service person but never did get a response back from him. He said he might have to walk back there and talk to him which is about 25 yards. If this is the way they do their business with emails only and nobody responds back no wonder they had my truck for 2 weeks. How hard is it for somebody to get off their chair and go back to talk to a real person instead of emailing. I still have to take my truck back in but not to them I'll be taking it to dealership in Oklahoma. When I took it first then it was still under warranty but the few trips I had to make to Oklahoma now it's out hopefully Ford will pay for the problem I'm having and we'll be covered under warranty. That's why I took it in the first time before the warranty ran out. Oh also I had a bulb out on the tail light and they replaced it but they told me they had to reprogram the truck if you put a new tail light light bulb in I found out from another dealership that is not right you do not have to reprogram it. I guess I'll have to spend my time calling back to get my paperwork in my email it seems like it be no problem since that's all they do is email people. I guess it's easier to send their employees email then one of their customers. I would never take my truck back to Five Star Ford in North Richland Hills Texas. I've seen a bunch of reviews on this dealership and they're all five stars so they must delete the ones that give them a bad review. More
by jeffnrh1
Employees Worked With
April 01, 2026
Lewis is so easy to work with. This was the easiest and most efficient car buying experience of my life. Ever. Go see Lewis. This was the easiest and most efficient car buying experience of my life. Ever. Go see Lewis. More
by Rob C
Employees Worked With
April 01, 2026
Lewis was amazing! Made it really easy for my son to purchase his new car and stressless for me! Will definitely contact Lewis when we are ready to buy another truck! T Made it really easy for my son to purchase his new car and stressless for me! Will definitely contact Lewis when we are ready to buy another truck! This is our second vehicle Lewis helped us purchase AMAZING rep! More
by patrick
April 01, 2026
Little bit of back and forth during the negotiation. ..but everything came together and it was a great experience. Thank you Mr. Bass for getting everything all together. ..but everything came together and it was a great experience. Thank you Mr. Bass for getting everything all together. More
by Erik
Employees Worked With
April 01, 2026
I would give Brieanna Lopez all the credit. She was a fantastic sales lady. After driving 4 hours to the dealership Brieanna made a better deal ! Walked away in a brand new instead of a used 20 She was a fantastic sales lady. After driving 4 hours to the dealership Brieanna made a better deal ! Walked away in a brand new instead of a used 2023 for a better deal! Now how the deal worked out was not ideal. We came to look at something else and it was a lot of back and forth it was at another location then it sold. But her quick response to get another explorer of a much better deal was what sold us on buying a car from her instead of walking away. We didn’t originally start with her as the salesman we were talking to but she was able to sell the deal. More
by Kailah Brooks
April 01, 2026
Everyone was kind professional and so courteous. Truly a great experience and I love my Bronco Truly a great experience and I love my Bronco More
by marilyn.garretson
April 01, 2026
Was shopping online for a new company vehicle. I was blown away with the selection and pricing they had. No silly business, what they had online was in fact what they offered. I was blown away with the selection and pricing they had. No silly business, what they had online was in fact what they offered. More
by Angel.moreno297
Employees Worked With
