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Five Star Ford
North Richland Hills, TX
8,650 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,650 reviews
August 12, 2025
Buying a car from Alfred is always an enjoyable experience. He listens to me. I tell him what I want and he finds it for me and makes sure that I’m happy with my purchase. He is the only car sal experience. He listens to me. I tell him what I want and he finds it for me and makes sure that I’m happy with my purchase. He is the only car salesman that I will buy from. More
by Srtwinsmom
Employees Worked With
August 12, 2025
Rick Dike was my sales person and I had an excellent experience with him and the dealership. experience with him and the dealership. More
by underwooded
August 11, 2025
Awesome. . killa service! Not much more to say, 15 words huh? Well here ya go! . killa service! Not much more to say, 15 words huh? Well here ya go! More
by Scottmasseymd
Employees Worked With
August 09, 2025
Alfred works with me as an out-of-state buyer to help get the truck that I really wanted. the truck that I really wanted. More
by Asr3248
Employees Worked With
August 04, 2025
Diron is amazing… very helpful and knowledgeable and most important very trustworthy… nice to see in a car dealership important very trustworthy… nice to see in a car dealership More
by Garyjones1895
August 01, 2025
I always get a fair deal at 5 Star Ford. This is the 4th truck Alfred sold me and my 5th from 5 Star Ford. I will be getting my service done there as long as I live in DFW. I know from past This is the 4th truck Alfred sold me and my 5th from 5 Star Ford. I will be getting my service done there as long as I live in DFW. I know from past experience that they will get it done right and get it done fast. More
by Lonny.ray
July 31, 2025
Very easy process with Mario. I conducted the transaction from out of state and Mario had everything ready for me when I got there. He answered all of my questions and provided in I conducted the transaction from out of state and Mario had everything ready for me when I got there. He answered all of my questions and provided information throughout the buying process. More
by Colepierce1822
July 31, 2025
Alfred is a great guy! He makes the car buying experience pleasurable And that's why we've come back to him 3 times. Thanks Alfred! He makes the car buying experience pleasurable And that's why we've come back to him 3 times. Thanks Alfred! More
by MASON56
July 31, 2025
Let me start with Lewis Bass who took my call to Five Star Ford. Told him I was thinking about Bronco versus my old Honda CRV. HE ANSWERED all my questions and I called back over a week later and set up Star Ford. Told him I was thinking about Bronco versus my old Honda CRV. HE ANSWERED all my questions and I called back over a week later and set up an appointment. He met with my husband and me and had chosen the Outer Banks for me to test drive. PERFECT—it worked for me!!! Emmanuel went with me on my test drive and guided me through Finance Manager, David Hill Sr., was so easy to work with and Bob and I appreciate that. Thanks to Sam O’Reggio for answering all are questions about Aftermarket products! Big thanks to Lewis Bass for making all this happen. Lewis, you have a great team!! More
by kikigolden45
July 31, 2025
A great all-around experience. This is my third truck i have bought from Five Star Ford. This is my third truck i have bought from Five Star Ford. More
by Jeff.whitehead
