Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,754 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,754 reviews
December 28, 2021
John Hilsinger and MIT were very helpful, informative, available for questions and helped us feel like they had our best interest at heart. We enjoyed our experience with 5 Star Ford and look forward to c available for questions and helped us feel like they had our best interest at heart. We enjoyed our experience with 5 Star Ford and look forward to continuing our business with them! More
by ryannicolello
December 27, 2021
From the start it was a great experience everybody was friendly and knew exactly what they were doing. John and crystal were excellent salesmen. The whole car buying process went smoothly thanks to them. friendly and knew exactly what they were doing. John and crystal were excellent salesmen. The whole car buying process went smoothly thanks to them. More
by Rachellittle21
December 25, 2021
John Little and Crystal Sanders were great to work with. I felt no pressure. John found the exact car I wanted and Crystal made the paperwork seemless. They both took the time to explain all the amenities t I felt no pressure. John found the exact car I wanted and Crystal made the paperwork seemless. They both took the time to explain all the amenities that came with my new car. I am extremely happy! More
by Paulajohns
December 24, 2021
Easiest car purchase ever. John and Crystal were very friendly and helpful. Would highly recommend if you desire a stress free car buying experience friendly and helpful. Would highly recommend if you desire a stress free car buying experience More
by jlil89
December 22, 2021
I am a repeat customer at Five Star Ford in NRH. My sales associate Rick Dike has been doing this a long time and made sure my purchase from start to finish was flawless. The entire Staff at Five Star in NRH associate Rick Dike has been doing this a long time and made sure my purchase from start to finish was flawless. The entire Staff at Five Star in NRH was indeed exemplary. More
by DW Meyer
Employees Worked With
December 21, 2021
We have purchased two vehicles from Crystal at Five Star Ford in NRH. She is the ultimate professional, not pushy, provides all the information needed for you to make the right decision! She also works ve Ford in NRH. She is the ultimate professional, not pushy, provides all the information needed for you to make the right decision! She also works very hard to #GiveBack in our community, and that is important to us. If you are in the market for a new or used vehicle, you owe it to yourself to go see Crystal! More
by G-DubTX
Employees Worked With
Crystal Sanders
December 21, 2021
Crystal Sanders and John Little took great care of my wife and I. They helped us find the perfect car plus kept it in our price range. I highly recommend both of them to by your next car wife and I. They helped us find the perfect car plus kept it in our price range. I highly recommend both of them to by your next car More
by stmeyer10
December 20, 2021
Great experience at Five Star Ford we love Marisa we bought our 2006 F150 from her bought our 2006 F150 from her More
by Pk2846838
Employees Worked With
December 20, 2021
Great no pressure sales approach. Convenient, genuine with a sincere interest in the relationship and not just a sale. with a sincere interest in the relationship and not just a sale. More
by Kaccdoc64
December 17, 2021
Everyone we came in contact with was kind and helpful. We ordered a vehicle and love how easy the process was to order and pick up. We couldn’t be happier. ordered a vehicle and love how easy the process was to order and pick up. We couldn’t be happier. More
by tmwckw
