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Five Star Ford

North Richland Hills, TX

4.9
8,754 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one. Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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6618 NE Loop 820

North Richland Hills, TX

76180

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Showing 8,754 reviews

October 26, 2021

Buying a new vehicle at Five Star Ford has been the very best experience I've had in over 38 years of automobile purchasing. The personnel is the reason. Alfred and Doreen in sales were truly exceptional. More

by Drkaasik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brieanna Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Conner --add 5 stars!, Doreen Parker Bainbridge, Duy Nguyen
October 25, 2021

They advertised a vehicle listed at a good low price and then raised the price SIGNIFICANTLY when I asked for more information. False Advertising. I had to turn them into the FTC after they refused to let More

by z.ullom
Recommend Dealer
No
Employees Worked With
Preston Allerheiligen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Five Star Ford responded

Unfortunately, human errors occur and that is exactly what occurred here. The Ford Explorer ST in question has been online since 10/17/21 at a price of $52,000. On Sunday, 10/24/21 to a price of $3,472 instead of the intended $51,000. We don't see how this happened, but it did. As soon as we became aware of the error on Monday morning the price was changed to $51,000 at 8:31 am. All of this information is available in our pricing software tool history page if you would like to see it. This is not a case of false advertising as any person shopping for a 2020 Ford Explorer ST would know that a price of $3,472 is not realistic based on market pricing as well as what would have been seen while shopping other pre-owned 2020 Explorers. We do have a disclaimer on our website that says “No claims, or warranties are made to guarantee the accuracy of vehicle pricing, payments or actual equipment. Call to confirm accuracy of any information”. When you called on Monday to inquire about the Explorer ST, we immediately told you of the error. This is in line with our disclaimer of a customer calling to confirm accuracy and we were upfront about the issue. We did not mislead you into thinking you could purchase the vehicle at that price. We do apologize for the error and work diligently to not have mistakes. There was no intent to deceive or mislead anyone with this mistake and we corrected it as soon as possible.

October 24, 2021

Great experience. Purchased the new Bronco. All the curves thrown at Mike Huntzinger by Ford he stayed on top of it while keeping me updated on all info. More

by alanberrio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Huntzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos, Eugene Garcia
October 22, 2021

We could not be happier with our Five Star Ford experience! Doreen was very knowledgeable and worked hard to find the perfect vehicle for us. She is fantastic to work with. As a matter of fact, e More

by kchapman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Parker Bainbridge
October 21, 2021

We have bought multiple vehicles from Rick and have always been 100% satisfied. Great job Rick!! More

by cameronseal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2021

Everyone was helpful and nice. Rick Dike found us our car during these challenging times. I appreciated the dealership not adding adding unwanted items that raise the price or premiums onto the sticker price More

by Shane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brieanna Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duy Nguyen
October 20, 2021

Bob Nemri did a great job with my new truck purchase. This is the 2nd vehicle I have bought from Bob and he has always exceeded my expectations. There are never any "surprises" so I am always confident More

by rogerhaynes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bashar (Bob) Nemri
October 20, 2021

Rick Dike is amazing. 3rd truck I've bought from him and he makes it freaking happen. Everything was as expected, always up front, always professional. Can't wait to buy my next vehicle from you! More

by timheadrickjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2021

Rick Dyke continues to be awesome. We have bought several vehicles from Five Star Ford and all of our experiences have been great. Thank you. More

by jws
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Good peoples, good customer service. I really appreciate the service that Alfred provided to me, he took care of me and show me all the cars and explain as well regarding the features. I recommend everyone More

by Mike Kabamba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Crabtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos, Duy Nguyen
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