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Five Star Ford

North Richland Hills, TX

4.9
8,584 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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6618 NE Loop 820

North Richland Hills, TX

76180

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Showing 8,584 reviews

August 30, 2020

This is my second vehicle with them but my family's 8th. We keep going back because of the wonderful service from Alfred and all the other 5 star staff! More

by kassi.noe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos
August 29, 2020

Just purchased the third vehicle from Five Star and my sales rep, Doreen. She is excellent at knowing what I like and need and putting me into it. And, my finance guy, Tut, knows how to arrive at the pa More

by Wheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Parker Bainbridge
August 26, 2020

John and Crystal were absolutely amazing. Working with them helped me build some trust and understanding while buying another car. Honest, sincere, and caring are just a few words to describe my experienc More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders
August 25, 2020

Joseph Ferrantelli was great to work with - we were looking for a specific KR expedition. They happened to have two, similarly loaded -when we arrived Joseph had them pull up and ready for us to decid More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ferrantelli
August 25, 2020

To whom it may concern: In my zest to tell you how impressed I was with the FiveStar team I worked with I instead sent incorrect information to the texts I was sent. I put 10+!, later at 3:00 AM the More

by Dnznszn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders, Siva David "MIT" Christos
August 25, 2020

This is the 3rd vehicle we have bought from Alfred and David and it was as always, easy and stress free. Great deal on a new F-150!! More

by hubskadub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos
August 23, 2020

Joe Ferantelli was attentive, responsive, and performed great follow through. Although we couldn't agree on a price for the vehicle, he was professional and straight forward. More

by IFD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ferrantelli
August 21, 2020

I purchased a New Truck and had the opportunity to work with Crystal Sanders and to a lesser degree John Little as Sales Staff. Their attention to detail and demeanor was outstanding. Crystal was very at More

by J. Kerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Sanders
August 21, 2020

I dealt with a local dealer first and was very disappointed. Then a long time customer of 5Star Ford took me there and it was great customer service from the beginning. Doreen Bainbridge went abo More

by Joemaxred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Allerheiligen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Parker Bainbridge, Siva David "MIT" Christos
August 20, 2020

Alfred was very helpful and easy going. We enjoyed being able to work with him and appreciated the fact that he made us feel comfortable, and that he explained everything to us. Nick was also very knowledge More

by HappyGirl07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Foster, Nick Cox
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