Five Star Ford

Our Third New Vehicle Purchase at Five Star Ford NRH We called ahead to set an appointment with Tony Mellado. When we arrived, he had a test drive all set up. We bought two vehicles from Tony before, s We called ahead to set an appointment with Tony Mellado. When we arrived, he had a test drive all set up. We bought two vehicles from Tony before, so we want to be loyal to a trusted, respected friend. Completely happy with everything: vehicle selection, test drive, purchase price, ease of completing paperwork. This was the first time we dealt with Tut Edwards in Finance, and he handled everything efficiently. Everything was correct the first time; Tut knows what he's doing. More

Excellent customer service start to finish This is our 2nd purchase from 5-Star Ford NRH. The process was painless and the staff was patient and understanding of our wants/needs. This is our 2nd purchase from 5-Star Ford NRH. The process was painless and the staff was patient and understanding of our wants/needs. More

great every one was very helpful and friendly. u could tell they knew what they were talking about.this is my 1st ford after 5 toyota's so far so good. i co every one was very helpful and friendly. u could tell they knew what they were talking about.this is my 1st ford after 5 toyota's so far so good. i could not be more pleased. More

Excellent customer service from beginning to end! I wanted to share my most recent experience with Five Star Ford NRH...Travis Ferguson and his fellow employees were top notch from the minute I walked I wanted to share my most recent experience with Five Star Ford NRH...Travis Ferguson and his fellow employees were top notch from the minute I walked in the door. They were never pushy and clearly communicated throughout the entire process. I really appreciated the way they never seemed in a hurry and were always willing to answer my questions, emails, and texts in a timely manner. I have a few Ford dealerships closer to my home, but doing business with Five Star Ford has been more than worth the drive. This is my second experience getting into a new vehicle with this dealership and both experiences have been just wonderful. I look forward to doing business with them for many years to come. More

Best Experience we've ever had buying a vehicle Nathan & Kelly at Five Star Ford in North Richland Hills were awesome. We had everything agreed on before we got to the dealership and when we arrive Nathan & Kelly at Five Star Ford in North Richland Hills were awesome. We had everything agreed on before we got to the dealership and when we arrived, Nathan had our F150 ready for us to test drive. He had all the paperwork ready for us and the process was very smooth and stress free. By far the best experience we have ever had buying a vehicle! More

Desire of new car ---BUT THEN. I wanted a new car, but I didn’t want to have to go through the hassle of dealing with car salesperson. BUT THEN, I found Marisa Thompson. After I wanted a new car, but I didn’t want to have to go through the hassle of dealing with car salesperson. BUT THEN, I found Marisa Thompson. After a phone call and setting up an appointment, my husband and I went to see Marisa with the promise she would not waste our time—right! She is a car salesperson. BUT THEN at that appointment, she kept her word! No, “let me show you this;” “why don’t you just drive this?”; “this will be a great buy.” The question was – “What do YOU want?” Marisa took notes – she looked at her inventory – she said “I don’t have that. Let me look for that. I’ll call you back in when I find that vehicle.” We didn’t have to wait at the dealership while she searched for our desired car. BUT THEN, she found it and called. With the desired color and model car on the lot, we made a return trip, and with financing set up and agreed upon before we arrived, I quickly drove off the lot in my Ruby Red 2018 Explorer. Marisa is the real deal! She cares about making your dream car be in your driveway. She cares about your time not being spent going from desk to desk at a car dealership. Marisa became my forever friend. More

Fantastic Truck Buying Experience Lee Clanton and the rest of the folks at Five Star Ford are first class. They treated us with the respect and courtesy and didn't do business like mo Lee Clanton and the rest of the folks at Five Star Ford are first class. They treated us with the respect and courtesy and didn't do business like most of us have come to expect from the auto business. Lee understood that we were educated customers and knew how auto financing worked. Rather then having us wait and go back and forth with the sales manager, we pre negotiated everything through email before my wife and I made the trip to the dealer for the test drive. When we got there, the exact vehicle was ready (not a 'similar' vehicle with added features) for my wife and I to test drive. We went into Lee's office where he turned his screen around to show how the financing would work and adjusted things based on certain variables (accessories etc) to show us what the payment would be. We even ran our credit in his office so we could make sure everything we had talked about was good and that our privacy was considered. Our experience with the accessories manager, the general sales manager and our finance manager was quick and easy. No high-pressure sales, fair prices and great customer service. I highly recommend driving to Five Star Ford from anywhere you live in the metroplex - we drove over an hour from Little Elm and we are extremely happy we did. More

Excellent service . We always use this dealership. We have purchased 4 cars and 2 trucks at this dealership. We have always received excellent service. The sales people and the service dept are always We have purchased 4 cars and 2 trucks at this dealership. We have always received excellent service. The sales people and the service dept are always professional. Tut Edwards was so easy to work with, professional and knowledgeable. Jeff Smith has always helped us and made our buying experience so easy, no pressure, just finds us what we want. More

OUTSTANDING CUSTOMER SERVICE - BEST EVER!!! WHAT A PLEASANT AND WORTHWHILE EXPERIENCE I HAD IN DEALING WITH RICK DIKE AND THE STAFF AT FIVE STAR FORD. MR. DIKE, HANDS DOWN, PROVIDED ME WITH THE WHAT A PLEASANT AND WORTHWHILE EXPERIENCE I HAD IN DEALING WITH RICK DIKE AND THE STAFF AT FIVE STAR FORD. MR. DIKE, HANDS DOWN, PROVIDED ME WITH THE BEST CUSTOMER SERVICE I'VE EVER EXPERIENCED WHEN PURCHASING A NEW VEHICLE. HE HAS THE ABILITY TO BE PROFESSIONAL YET SINCERE, KIND AND DOWN TO EARTH AT THE SAME TIME. I WOULD NOT HESITATE TO RECOMMEND RICK DIKE AND FIVE STAR FORD TO ANYONE I KNOW WHO IS SHOPPING FOR A NEW VEHICLE. KUDOS TO RICK DIKE ON A JOB WELL DONE. SIGNED, A SATISFIED AND HAPPY CUSTOMER More

Fantastic Experience Travis was extremely helpful! Will definitely reccomend him and 5 Star to our friends and family!! Thank y’all for all the help in our new purchase. Travis was extremely helpful! Will definitely reccomend him and 5 Star to our friends and family!! Thank y’all for all the help in our new purchase. More