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Five Star Ford
North Richland Hills, TX
8,754 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,754 reviews
March 13, 2026
This dealership is the best in DFW and it’s not even close. The sales rep Tyler was professional and made the car buying process a breeze for my finance and I walked out with two new vehicles. I would h close. The sales rep Tyler was professional and made the car buying process a breeze for my finance and I walked out with two new vehicles. I would highly recommend! More
by Stanton Turley
Employees Worked With
March 12, 2026
Thank you very much Alfred and the financial team for making this a quick and easy process! 5 stars! making this a quick and easy process! 5 stars! More
by Lara.echeverria
March 09, 2026
Alfred always does a great job of ensuring the sales process at 5-Star Ford in NRH is smooth and easy. Even before you arrive he's got everything lined up and ready to go. When the sale is done, he's process at 5-Star Ford in NRH is smooth and easy. Even before you arrive he's got everything lined up and ready to go. When the sale is done, he's there to show you all the various functions of your new vehicle and get everything connected and operational. If you need to come in for service, he steps in again to ensure a great customer experience. I've purchased 4 vehicles from Alfred (3 new, 1 used) and I'll be back for #5 and beyond. More
by Klx677
March 09, 2026
Eric was awesome. Really helped us out with the sale. Very nice, very personable as well. Really helped us out with the sale. Very nice, very personable as well. More
by No
Employees Worked With
March 03, 2026
If you visit 5 star NRH, use Alfred. Straight forward and a pleasure to work with. We have purchased many of vehicles from him and will continue to use him and only him. Thank you, Alfre Straight forward and a pleasure to work with. We have purchased many of vehicles from him and will continue to use him and only him. Thank you, Alfred More
by Darren isbell
Employees Worked With
February 28, 2026
The Five Star experience was great! No pressure from start to finish. Mr. Alfred El-Darazi is a fantastic sales consultant. He answered every question and made sure we were satisfied be No pressure from start to finish. Mr. Alfred El-Darazi is a fantastic sales consultant. He answered every question and made sure we were satisfied before proceeding to finance. The finance department was a breeze. Mr. Elbert (Tut) Edwards was very professional, explained all of our options clearly and was very patient. This was our first "no stress" experience at a dealership. Thanks for a job well done!! More
by goulartk11
February 26, 2026
We love alfred! ! We will be going to him for all of our vehicles! He is the best! ! We will be going to him for all of our vehicles! He is the best! More
by smithmeghan79
Employees Worked With
February 21, 2026
I came to five star ford with a specific car in mind on there lot, salesmen Alferd helped me through every step of the process making it easy to understand and managed to make the usual car buying experien there lot, salesmen Alferd helped me through every step of the process making it easy to understand and managed to make the usual car buying experience into a fun and fast experience, I recommend five star ford! More
by Chase.w.evans06
February 17, 2026
Dealership was amazing. Sales team went above and beyond to make sure my wife and I were taken care of. Sales team went above and beyond to make sure my wife and I were taken care of. More
by jalove98
February 17, 2026
Alfred was awesome to work with. Even put up with me trying to get way to much money off an already heavily discounted truck. Even put up with me trying to get way to much money off an already heavily discounted truck. More
by Burleson_ryan
Employees Worked With
