Five Star Ford

Great experience! What is normally a dreaded experience (car buying) turned out to be an awesome day. I choose to lease and this was my first time doing so; John and C What is normally a dreaded experience (car buying) turned out to be an awesome day. I choose to lease and this was my first time doing so; John and Crystal were extremely patient in explaining all the terms and conditions and differences in leasing versus buying. I never once felt pressured and truly felt like they had my best interest in mind during this process. They also stressed that just because the transaction is complete doesn't mean the relationship ends there, which I greatly appreciated. I've never owned a Ford before so the Sync technology is new to me. They walked me through my Escape and gave me both of their numbers to call anytime with questions. They also informed me of the Sync classes that are taught on site and I'll be attending one this Saturday. I have another Ford dealership closer to my new house but came to Five Star Ford in NRH because of a referral. My friend recommended I go talk to John Little and now I know why. John and Crystal make an awesome team and I am grateful to both of them for helping to make this experience a great one. Thank you! More

Very pleasant. Went in to just get a brochure and ended up buying a car. Everyone was very friendly and helpful. Looking forward to taking my car in for service be Went in to just get a brochure and ended up buying a car. Everyone was very friendly and helpful. Looking forward to taking my car in for service because they treat you like royalty. More

Ordered and purchased 2 cars recently changed jobs and was driving a F250 to and from work. The new job was quite a bit farther than the old job and need to find the correct vehi recently changed jobs and was driving a F250 to and from work. The new job was quite a bit farther than the old job and need to find the correct vehicle to save on gas. My wife was also over 30 miles each way to her job and wanted to find a new vehicle to help save on gas. We called Alfred at Five Star and told him what we wanted and he set up an appointment with us to come and look at the C MAX ENERGI and the Fusion ENERGI. They did not have exactly what we wanted on the lot so Alfred took us over to Jim and he ordered the cars for us. The cars got to Five Star this week and we picked up the cars. We got exactly what we were looking for and can already tell that this was a great fit for our needs. After we went over the cars and worked with Jim to get everything in line he took us over to see Sam in after market. We worked with Sam to get the windows tinted and to schedule a date to get this done. We then had the TUT experience in financing. Tut went over all the option and cost and since this was not the first time we had worked with him we got everything completed very quickly. This is the only place we have purchased a vehicle in the last 18 years and we still have the 2 F-150's and F250's we purchased from them. More

Awesome! The whole process was fast and Nathan and Tut were great!!!! This is our 4th Ford vehicle and this was by far the best experience. Thank you both! The whole process was fast and Nathan and Tut were great!!!! This is our 4th Ford vehicle and this was by far the best experience. Thank you both! More

Customer focused They thoroughly and transparently explain the deal to you. I honestly felt they were working hard to get the monthly payment as close as possible. They thoroughly and transparently explain the deal to you. I honestly felt they were working hard to get the monthly payment as close as possible. More

no sweat purchasing. The salesman was casual and did not pressure us to buy something we didn't want. We knew what we were looking for and he searched to find it for us. The salesman was casual and did not pressure us to buy something we didn't want. We knew what we were looking for and he searched to find it for us. everyone wanted us to buy but not to the point that we felt threatened where we wanted to leave. More

Great Truck Buying Experience Alfred El-Darazi worked with me to find the right truck. He was very knowledgeable and patient with me and answered all questions thoroughly. Tut Ed Alfred El-Darazi worked with me to find the right truck. He was very knowledgeable and patient with me and answered all questions thoroughly. Tut Edwards made the financing of the vehicle very easy and quick. Jimmie Mathews spent almost two hours with me explaining the electronics and operations of the truck and did a thorough job. Could not be more pleased with the service and will definitely recommend to others. More

Alfred made my experience an incredible one! Knowledgeable salesperson without the typical "pressure" in the new car buying experience. I felt no pressure, yet was very informed so that I could Knowledgeable salesperson without the typical "pressure" in the new car buying experience. I felt no pressure, yet was very informed so that I could make a good choice for my personal needs. More

Just a wonderful experiience Had a great experience yesterday. The people at Five Star Ford was so helpful. Mark Lancaster went through the process of ending my previous lease wit Had a great experience yesterday. The people at Five Star Ford was so helpful. Mark Lancaster went through the process of ending my previous lease with me then explained how we would go through getting me my next lease. At the time I was not sure which vehicle I wanted. I had several in mind so we went through each one with Mark explaining to me the features of each one. I test drove several and once I decided which one to get then Mark made sure that I understand all of the features on the vehicle and answered everyone of my questions which just blow me away at how detailed he was on the vehicles. I will always use Mark in the future and will recommend him to any friend who is looking for a new vehicle. Thanks again Mark. More

Fantastic Dealership! Magnificent dealership with quality employees that are "Second to None!" Chad Ritter is absolutely the finest car salesman we have ever met --> bar Magnificent dealership with quality employees that are "Second to None!" Chad Ritter is absolutely the finest car salesman we have ever met --> bar none! This is the 3rd vehicle we have purchased through Chad in the last five (5) years and we would never dream of using anyone else. He is dedicated, professional and his integrity is beyond reproach. His knowledge of the vehicles and associated accessories is refreshing and honest. We also met Landon Owens who is a truly wonderful Service Manager ... he assisted my wife when an issue arose within 72 hours of picking up the vehicle, and he went above and beyond what is normally expected to explain the issue and make sure everything was clearly understood. Both Chad Ritter and Landon Owens should be commended for being model employees and Five Star Ford is truly blessed to have them on their team. Hooah! More