Five Star Ford

First Class treatment from beginning to end. Hats off to Crystal Sanders for a superb truck purchase transaction from end-to-end. I could not be more pleased. Kudos to Tut Edwards for ending th Hats off to Crystal Sanders for a superb truck purchase transaction from end-to-end. I could not be more pleased. Kudos to Tut Edwards for ending the day on such a high note. Tutman has people skills through and through. These two members of the Five Star team are exemplary in every way. They took excellent care of me from start to finish. As long as Crystal and Tut are employed at Five Star, you can bet I'll be a repeat customer. More

Excellent Experience! I am a repeated customer and again Felipe helped me find the F-150 I had been wanting. He has a great deal of patience and gave me so many options. In I am a repeated customer and again Felipe helped me find the F-150 I had been wanting. He has a great deal of patience and gave me so many options. In the end, he knew exactly what I wanted. He is great and I highly recommend him. Freddie was also very helpful in explaining and breaking down the information. More

Great Experience!!! I called over the phone because I had a sick kid the day I wanted to go in. Juan was super friendly and even though I did not have a ton of money to s I called over the phone because I had a sick kid the day I wanted to go in. Juan was super friendly and even though I did not have a ton of money to spend and had some strict criteria for the truck I was looking for he did not blow me off. He did not try to up sale something I could not afford and did not give me the run around. He told me what he had which was a little out of my range so late in the day I went in to meet him. I took my wife and two kids (one feeling under the weather). I told him my price constraints expecting him to tell me this was not the truck for me and he would put me on a list of people to call if one became available. Instead he went to his manager because I had pre-qualified over the phone for Ford Financing he got my rate dropped, amount per month dropped, and the amount of months I was going to pay lowered. It seemed like he wanted to really help me get this truck even though I was convinced that this was more truck than I could afford. He got me a great price and did it super fast. He even got me twice what my trade-in was worth sight unseen. I didn't have my trade-in with me or a check for the money down. So he held the truck for me from Saturday till Monday night. I can't say that this will be the experience for everyone that goes in but I can't imagine may other dealerships that would do the things that Juan did. On the Finance side of things Freddie was great. It was super low pressure and I didn't feel uncomfortable at all. Again I had my wife and 2 kids with me and he got us in and out super quick. He told me all the options I had and I told him the financial situation I was in and he totally understood. He even did pretty well dealing with my after bed time and under the weather kids. After that I sent the family home and Juan came back to give me the keys and even though it was after closing time and raining outside he sat with me in the truck and explained all the buttons and answered any questions I had. I had a great experience and would recommend this dealership to anyone. I guess they don't call it Five Star Ford for nothing. They should maybe think about changing the name to Six Star Ford. More

Great Service ! We recently purchased a vehicle from Five Star Ford . We discovered the key code card was missing from the owner's manual. The service representa We recently purchased a vehicle from Five Star Ford . We discovered the key code card was missing from the owner's manual. The service representative, Ezra, very quickly notified the service manager, Ric and within a matter of a few minutes the problem was solved. A key code was recovered and we were on our way.. Thanks for the excellent service ! More

Simply Amazing. Chad Ritter is the quality of person you want when considering a purchase as big as a vehicle. I was a picky buyer, and wanted a certain truck. Chad f Chad Ritter is the quality of person you want when considering a purchase as big as a vehicle. I was a picky buyer, and wanted a certain truck. Chad found a truck (that wasn't at the dealership) and made sure to get it done. Amazing people at Five Star Ford. The whole experience was based on my terms. Never once did I feel rushed into buying a vehicle. I would definitely recommend Five Star Ford for your next car buying experience. All around grade A professionals. More

Aaron Diaz went above and beyond to help us get a car! Arron and spencer went above and beyond to help us out! And Jeff Crabtree helped get us closer to where we need to be! Thank you Arron and spencer went above and beyond to help us out! And Jeff Crabtree helped get us closer to where we need to be! Thank you More

Truly an excellent experience Professional yet personable, I found my experience with Mr. Nemri to be by far the best without question. His patience and attentiveness to my needs Professional yet personable, I found my experience with Mr. Nemri to be by far the best without question. His patience and attentiveness to my needs were sincere and without fail, and for that I left excited with a new car and a smile on my face. To be sure, the care with which Bob and the staff at 5 Star Ford treated me, I felt confident that I had gotten what I came for with a great deal to boot! Freddie handled the financing with ease, making sure I understood the finer points and ensuring I had all my finance needs met. Again, professional yet personable, Bob and Freddie were great every step of the way. Great people make all the difference to me when making a major decision such as purchasing a car, and it made all the difference for me here. More

Great Service From Beginning To End Aaron was of tremendous help. Not only did he help us find a amazing used ford fusion, he also made sure we were taken care of long after the sale was Aaron was of tremendous help. Not only did he help us find a amazing used ford fusion, he also made sure we were taken care of long after the sale was complete. I had a great experience and would buy from him again. More

effortless , David Hyche was perfect in every way Everyone at five star ford was very professional and friendly. This was the easiest and least pressure car buying event I have ever had. David Hyche w Everyone at five star ford was very professional and friendly. This was the easiest and least pressure car buying event I have ever had. David Hyche was a real pleasure to work with. He offered me discounts without my asking for them. I new what I should have received and it was a pleasure I did not have to haggle about them. More

Serious About Customer Service I went to the dealership with some qualms about the process; I expected the experience to be a long, drawn out, back and forth session of negotiating I went to the dealership with some qualms about the process; I expected the experience to be a long, drawn out, back and forth session of negotiating and haggling. To my surprise, the person I initially made contact with was actually the same person I dealt with throughout the process. Aaron Dias was extremely nice and professional, as was his colleague Destenee Dowd. Both LISTENED to what my mother-in-law wanted and truly assisted her in her decisions. At no point was there any untoward "drama" or "selling" things she didn't want or need. And Freddie Valdovinos in finance was also very nice and thoughtful. I would highly recommend Five Star Ford to anyone in the market for a new vehicle. They honestly know what good customer service means. More