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Five Star Ford
North Richland Hills, TX
8,705 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,705 reviews
September 06, 2025
Alfred and his teammate Mel did a fantastic job, from start to finish. You are now my favorite dealership ever. Sewell aint got nuthin on 5 Star!! If possible, please give them a raise, they are worth it start to finish. You are now my favorite dealership ever. Sewell aint got nuthin on 5 Star!! If possible, please give them a raise, they are worth it. And David in the closing office, he is top shelf. We are all best friends now. I will refer you every chance I get, thanks for the great deal on my new King Ranch!! More
by SuperKeith
September 05, 2025
We had an amazing experience with Emmanuel, he was super friendly, patient, and really went out of their way to help us. Made the whole process easy and stress-free. Highly recommend! friendly, patient, and really went out of their way to help us. Made the whole process easy and stress-free. Highly recommend! More
by ana & guillermo
Employees Worked With
Emmanuel Sanchez
September 04, 2025
The process of buying my new to me Truck was Great. Lewis and Tyler answered all my questions. the length of time spent at the dealership was normal. Lewis and Tyler answered all my questions. the length of time spent at the dealership was normal. More
by ehlersad
September 04, 2025
Wow, on the surface this dealership looks like many other in the metroplex, the staff here sets them apart from all the other dealerships I have worked with. in the metroplex, the staff here sets them apart from all the other dealerships I have worked with. More
by Dfwplaneguy
September 03, 2025
Everyone was very very helpful! I would recommend Five Star Ford to anyone in need of wheels! I would recommend Five Star Ford to anyone in need of wheels! More
by gonzaleschris570
September 02, 2025
I’ve probably bought trucks from Rick Dike for over 30 years at different locations he’s always treated me look and made sure I was happy with my purchase that’s why I allways come back to five star Tha years at different locations he’s always treated me look and made sure I was happy with my purchase that’s why I allways come back to five star Thanks Rick More
by Kctarich
August 12, 2025
Buying a car from Alfred is always an enjoyable experience. He listens to me. I tell him what I want and he finds it for me and makes sure that I’m happy with my purchase. He is the only car sal experience. He listens to me. I tell him what I want and he finds it for me and makes sure that I’m happy with my purchase. He is the only car salesman that I will buy from. More
by Srtwinsmom
Employees Worked With
August 12, 2025
Rick Dike was my sales person and I had an excellent experience with him and the dealership. experience with him and the dealership. More
by underwooded
August 11, 2025
Awesome. . killa service! Not much more to say, 15 words huh? Well here ya go! . killa service! Not much more to say, 15 words huh? Well here ya go! More
by Scottmasseymd
Employees Worked With
August 09, 2025
Alfred works with me as an out-of-state buyer to help get the truck that I really wanted. the truck that I really wanted. More
by Asr3248
Employees Worked With
