Five Star Ford

Great five star customer service! Had a wonderful experience buying my new 2015 SUV, still learning about all my new gadgets. Special Thanks to Mario Hurley and Jim Fairweather for to Had a wonderful experience buying my new 2015 SUV, still learning about all my new gadgets. Special Thanks to Mario Hurley and Jim Fairweather for top rated customer service and follow thru. More

Great experience buying a special car from 250 miles away. I found the car online and called Jim Rich before 8:00am to find out if it was still available. He told me it was, but would be gone very soon. He wor I found the car online and called Jim Rich before 8:00am to find out if it was still available. He told me it was, but would be gone very soon. He worked with me through the entire process while I worked with my bank to secure financing. I made arrangements to fly out there to take delivery. Jim personally picked me up at the airport. The first thing he had me do was drive the car. (This car is special!) We confirmed that I had insurance and did the paperwork. all smooth and easy. He even bought me lunch before I left town. Great experience. More

Great personal service Randall Swindell was very patient and thorough with me as he helped me with my purchase of a Ford F150. He worked with me through the decision to pur Randall Swindell was very patient and thorough with me as he helped me with my purchase of a Ford F150. He worked with me through the decision to purchase a pre-owned vehicle vs. a new one. I was impressed with his demeanor and will use him and the dealership again. Tut was also very helpful with the financing and extended warranty. More

Wonderful Experience at Five Star ford Our experience with Five Star Ford was great, we had an excellent sales person Mario Hurley and finance person Anthony Snyder, who were very professio Our experience with Five Star Ford was great, we had an excellent sales person Mario Hurley and finance person Anthony Snyder, who were very professional and knowledgable of vehicles and products. Mario and Anthony worked very hard with us to help us get into the vehicle we wanted with the payment we needed. We will definitely return to Five Star Ford for our next vehicle purchase, we loved the no hassle no pressure approach. More

Superior service I actually came into the dealership to get my car serviced. While I was waiting, I decided to inquire about a new escape. I explained to Aaron exactly I actually came into the dealership to get my car serviced. While I was waiting, I decided to inquire about a new escape. I explained to Aaron exactly what I was looking for. I wasn't even expecting to buy a new car. Aaron worked a miracle to get me exactly what I wanted. He spent the rest of the day meeting my demands. He was like superman. I walked out of there with a brand new Escape. I am forever grateful to Aaron for working with me and meeting my difficult demands. What an awesome experience! More

Easiest car transaction of my life I came into the dealership looking for a certain used vehicle, not knowing what they had in inventory. My sales person (David Hyche) explored what op I came into the dealership looking for a certain used vehicle, not knowing what they had in inventory. My sales person (David Hyche) explored what options he had and after exhausting the choices, I decided to wait and see what else I could find. David followed up with me around a week later and had found my perfect vehicle. I came in that day and was out the door within 2 hours. Daivid was with another customer when I got there, so I was given another David to help complete the transaction. I got a great trade in, awesome vehicle, and fantastic financing through Ford Motor Credit. I couldn't be happier with the entire experience and would definitely recommend these guys to anyone looking for a painless car buying experience. More

BEST CAR BUYING EXPIERENCE MY HUSBAND AND I WENT IN TO FIVE STAR FORD NERVOUS BECUASE WEVE BEEN TO OTHER CAR DEALERSHIPS BEFORE NEEDLES TO SAY WE LOVED THE EXPIERENCE AND JUST F MY HUSBAND AND I WENT IN TO FIVE STAR FORD NERVOUS BECUASE WEVE BEEN TO OTHER CAR DEALERSHIPS BEFORE NEEDLES TO SAY WE LOVED THE EXPIERENCE AND JUST FELT VERY WELCOMED THERE! THEY MADE OUR FIRST SUV BUYING EXPIERENCE ONE THAT WE WILL NEVER FORGET FROM THE SALESMAN TO THE FINANCE THEY WERE BOTH AWSOME GENTLEMEN AND A PLEASURE TO WORK WITH WE WILL SURELY BE BACK ON THE NEXT GO AROUND! AWSOME PLACE, GOOD PEOPLE!! More

The Best Customer Service! We went in to look at a special running for the month of May at Five Star Ford and the friendly customer staff could not have been more professional a We went in to look at a special running for the month of May at Five Star Ford and the friendly customer staff could not have been more professional and calming. It can be a nervous and intimidating process, as I haven't purchased a new vehicle personally in many years, so I took my brother with me, but your entire staff, and mainly our Rep, Ollie Jackson, could not have done a better job at putting me at ease and feeling comfortable about the entire process. They were all incredible. So much so, that my brother and his wife, we own Fords also, but live in Dallas, took Ollie's business cards and the other staff who assisted, and said that they were going to drive over to Ft. Worth to this location for the next time they are ready to purchase their next vehicles. Believe me, that says a lot. Everyone there who helped in the process was just so genuine, it gave me a new perspective for sure. I deal with fleet vehicles at work and deal with 'salesy' people often that don't always seem sincere, but this experience was the complete opposite. They were the best. More

Another Ford Focus Another Great Lease Deal This is the second Focus SE that I have leased at Five Star at North Richland Hills with Justin. This time the car was for my second oldest son who's This is the second Focus SE that I have leased at Five Star at North Richland Hills with Justin. This time the car was for my second oldest son who's older car was worn out. On the last day of some lease specials, Justin was able to locate a white Focus that Sam wanted and get it done for us. They were busy last night as Ford and the dealership were closing out their specials, but Justin kept the process moving and Bob in Finance got us done in quick fashion. This was my son's first car buying/leasing experience which will build his credit with Ford behind the lease. I must also say the Ford Motor Credit was great with us on the last lease so I expect no problems with them on this lease for Sam. It is easy to see why the Car Pro Show recommends the Sam Pack family of dealerships when you have great people like Justin and Bob. Oh let me not forgot to say thanks to Sam in aftermarket sales as well. He put together a great deal for my son on window tint package just like he did for me on my Focus lease a couple of years ago. More

Outstanding service I am new to driving ford trucks with very little knowledge , my last truck was a trundra. After talking to Ollie terry I feel really good about my For I am new to driving ford trucks with very little knowledge , my last truck was a trundra. After talking to Ollie terry I feel really good about my Ford F-150 Eco boost truck, Ollie was very understanding of what my concerns were. Thanks Ollie for being very very very helpful, you won me over as a new ford customer. More