Five Star Ford

I want to commend Greg in particular and this dealership in general. Greg was extremely personable and helpful. I was also very impressed with the friendliness and professionalism by everyone I encountere in general. Greg was extremely personable and helpful. I was also very impressed with the friendliness and professionalism by everyone I encountered and to be honest, it is what made me decide to purchase a car from them over another dealership. There were other cars I liked equally well but the deciding factor was how I felt when I was at this dealership. The entire process was smooth and efficient from vehicle selection to when I left with my keys - approximately 1 hour after I made my decision. I couldn't have asked for a better experience. When I returned a week later for some follow up details my sales person wasn't there, but I was promptly taken care of by another gentleman who took the time to show me some additional features on my car I was unaware of. I'm very pleased with my purchase and look forward to dealing with this dealership in the future. More

Completely satisfying car buying experience, professional, courteous and no pressure from any of the staff that we met with. From our experience, it appears as if the entire staff works together professional, courteous and no pressure from any of the staff that we met with. From our experience, it appears as if the entire staff works together to support one another. More

The service i received from Justin Compton, Internet Manager, and sales rep Carlos Perez was outstanding. They were helpful, knowledgeable, and friendly. They both spent a considerable amount of time w Manager, and sales rep Carlos Perez was outstanding. They were helpful, knowledgeable, and friendly. They both spent a considerable amount of time with me-Justin in the business deal and Carlos in guiding me thru the extensive tech features on the car I chose. It was a very good experience (especially after two experiences with other dealers that didn't work out) and i highly recommend them and Five Star Ford. More

Lee was extremely helpful and attentive as a salesman. Overall it was the best experience I have had purchasing a car. Lee made it a wonderful experience. Overall it was the best experience I have had purchasing a car. Lee made it a wonderful experience. More

Very quick service, clean waiting area. Good price on oil / filter change special. Also appreciate car service printout provided with the billing. And thanks again! oil / filter change special. Also appreciate car service printout provided with the billing. And thanks again! More

Grey was enthusiastic, knowledge, friendly and knew exactly the range of automobile we wanted. He quickly gave us 4 to 5 options and in the price range we wanted. I have purchased over 10 trucks and exactly the range of automobile we wanted. He quickly gave us 4 to 5 options and in the price range we wanted. I have purchased over 10 trucks and cars @ Five Star and have never been dissatisfied. Thank you again for a wonderful purchasing experience. More

Jonathan worked closely with me to make sure my needs were met and hat could have been a bad experience came out exceeding my expectations. I am extremely happy with the service I received from Jonathon were met and hat could have been a bad experience came out exceeding my expectations. I am extremely happy with the service I received from Jonathon and 5-Star Ford. More

I have been a customer of 5 Star Ford for 9 years I have always been vey satisfied with my service.. And My current Service Advisor Todd McDorman has always been been a Great help.. always been vey satisfied with my service.. And My current Service Advisor Todd McDorman has always been been a Great help.. More

I am a huge fan of Mr. Jerry Reynolds, host of The Car Pro Radio Show, and once we had decided that we wanted to find "the best deal" possible on a new or late model, low mileage Ford EDGE, Jerry strongly Pro Radio Show, and once we had decided that we wanted to find "the best deal" possible on a new or late model, low mileage Ford EDGE, Jerry strongly recommended that we call Terry Rich, the GM at Five-Star Ford in North Richland Hills, Texas, and he gave me their phone number. If you are thinking "vehicles", get acquainted with Jerry Reynolds, The Car Guy. We called the dealership, told the phone receptionist we wished to speak to Terry Rich. Terry came on the line, invited us to meet with him to discuss what we were looking for. We were VERY impressed with Terry's obvious honesty, candor, and ability to explain in simple, easy-to- understand terms the factors we should consider in our car-buying decision. He asked us to outline what we wanted in the car we would purchase, and what our goal for our monthly payment was. Terry then told us he was going to have Mr. Rick Dike, one of his most experienced people, help us find what we were looking for at a price we could be comfortable with, and Rick Dike did exactly that. Rick Dike's business card reads "Sales and Leasing Manager", but it could just as well say "Customer Satisfaction Manager". After we had driven two different 2013 Ford Edge SEL with all the optional features we wanted, Becky and I were at an impasse over Exterior Paint Color and Interior Trim Color. Rick found the vehicle that made us both happy at the Five Start Ford dealership in Plano, and had it transferred down to the NRH store that evening. 2013 Ruby Red Metallic with Medium Light Stone (beige) Interior w/ Heated Leather Seats, Navigation System, Power Liftgate, etc. Anthony Snyder, 5-Star Ford NRH Finance Manager then helped us get our financing set up, and "Tony" was extremely experienced, knowledgeable, and delightful to work with. He helped us select an Extended Service Plan that would fit our budget, and guided us through signing all the paperwork. Thanks, Tony! Finally, Rick Dike, our "Customer Satisfaction Manager", had Charlie "Carlos" Hernandez, one of the 5-Star Sales Professionals, give us a training session on the four systems of our new 2013 Ford Edge SEL - Climate Controls, Entertainment System, Navigation (Map/GPS) and Bluetooth smart phone setups. Another GREAT 5-Star Ford champion - Thanks, Carlos! Becky and I both greatly appreciate the "customer comes first" attitude of Terry Rich, Rike Dike, Anthony Snyder, and Carlos Hernandez, and their efforts to make our car buying experience both enjoyable and successful in getting exactly what the car we were looking for. C. Gary Kohr More

The people were great to talk too and also very helpful with the new car I purchased. I would purchase another car and would recommend this dealership to all my friends and family. with the new car I purchased. I would purchase another car and would recommend this dealership to all my friends and family. More