Five Star Ford

The last time I went for service is when I found out Jonathan Pankrez was no longer there. Jonathan had been my service advisor from the day I purchased my Expedition and I knew he would take care of my Jonathan Pankrez was no longer there. Jonathan had been my service advisor from the day I purchased my Expedition and I knew he would take care of my issues. I had my car service that day but never came back. Being Jonathan was no longer there I decided to go elsewhere for service. Then I received a mailer with coupons asking me to bring the vehicle back in for service. So i decided or should I say the 'service engine soon' light made me decide to give Five Star another chance. As I waited to have a service advisor come out to greet me, to my amazement Jonathan walked out to assist me. Thank you for bringing Jonathan back!! I know that he will take very go care of my vehicle and make sure all the issues I reported are fixed to my satisfaction. Welcome back Jonathan!!!!! More

Marisa was great. She was probably the most knowledgeable car sales person I've ever dealt with. Really knows the product (both the Ford cars and the financing options) and worked hard to make knowledgeable car sales person I've ever dealt with. Really knows the product (both the Ford cars and the financing options) and worked hard to make us comfortable with the process. We'll see her again in 3 years when our lease is up. Also kudos to the Car Pros show (Jerry Reynolds). They turned us on to the 5-star Ford business. More

I want to acknowledge and thank Service Advisor Jonathan Pankrez for making an extra effort to recovery from an error. A clerical error resulted in a wrong part being ordered (a left side rear view mirror Pankrez for making an extra effort to recovery from an error. A clerical error resulted in a wrong part being ordered (a left side rear view mirror glass instead of the need right side). Jonathan found the correct part (right side mirror glass) locally, had it at the dealer the next day, and came into work that next day to install it for me even though IT WAS HIS DAY OFF. His friendly diligence is much appreciated. More

We have purchased pre-owned and new vehicles from Five Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and prof Star Ford since 1994. The service department has always provided great service at a reasonable price. Business is conducted in a friendly, and professional manner. They have earned our trust. More

Jonathan and Scott took great care of me today - provided friendly customer service, as well as super fast turnaround time. Thanks again guys for the 5 star treatment! A++ friendly customer service, as well as super fast turnaround time. Thanks again guys for the 5 star treatment! A++ More

I had a great experience there. Bob nemri was a lot of help and he asked me exactly what I wanted and he looked it up and showed me! The first truck I picked out was just too expensive for me and he was h help and he asked me exactly what I wanted and he looked it up and showed me! The first truck I picked out was just too expensive for me and he was honest and told me that but he still tried to see what he could do for me. Once we figured out that it was too expensive he showed me another and I fell in love with it. And also bob little was awesome! He really makes signing a paper that says I'm about to spend ALOT of money quite fun. More

I have lost count of the number of cars I have purchased from Rick Dike - every single time he goes above and beyond for his customers. No issue is to big and he is an expert in the details. Jonathan is from Rick Dike - every single time he goes above and beyond for his customers. No issue is to big and he is an expert in the details. Jonathan is equally amazing - he and Rick make a GREAT team. A sensor was acting up and Jonathan provided a GREAT solution and helped make what can be a challenge a non issue. He is a ROCK star!!! If you are in the market for a FORD this is the dealership and these guys are the ones to speak with. More

I had a problem with my 2013 Kig ranch the seat on the drivers side had discolored i showed to this to service advisor Jonathan Pankrez who immediately took charge and went to work to correct the proble drivers side had discolored i showed to this to service advisor Jonathan Pankrez who immediately took charge and went to work to correct the problem this service center is a first class center would recomedn serive to everyone Jonathan Pankrez is a great service advisor. More

I told Freddie and a sales manager the basic criteria of what I needed and they quickly directed me to the type of vehicle that I was looking for. They showed me several options and I quickly made a decisi what I needed and they quickly directed me to the type of vehicle that I was looking for. They showed me several options and I quickly made a decision on what I wanted, test drove it and made the purchase. I found all personel very helpful and informative. All questions were answered in a timely manner. The price seemed reasonable but I did no comparative pricing. More

Had searched on the internet for the Mustang I wanted and inquired at 5Star and met Chad over the phone. Deal was exactly the right car and price. Chad picked us up on a Sat. on his way to work as we were fr inquired at 5Star and met Chad over the phone. Deal was exactly the right car and price. Chad picked us up on a Sat. on his way to work as we were from out of town and the new car was our transportation back to our home. The entire experience was pleasant and very efficient . My car and the paperwork were ready in minutes. The remainder of the time was spent on showing the car and features. Chad made the experience enjoyable and the dealership was an extra bonus as it was the largest we have ever dealt with, neat in appearance and several other employees greeted and spoke with us during the short wait definitely giving the feeling of friendliness and good customer service. Our only regret is that we will not have the experience of their service department because of living out of state. I am certain it has a good team as well. More