Five Star Ford

Alfred was terrific. Very friendly, knowledgeable and patient. He even checked on us when we were waiting to go into financing because it took a while. I would recommend him to my friends and neighbors patient. He even checked on us when we were waiting to go into financing because it took a while. I would recommend him to my friends and neighbors. More

I was very happy with the overall experience. Being that I haven't purchased a new or used vehicle since 2008, I was very nervous and didn't know what to expect. Spencer Southwell made my time there great. I haven't purchased a new or used vehicle since 2008, I was very nervous and didn't know what to expect. Spencer Southwell made my time there great. He was very willing to help me find what I needed and went to great lengths to make sure that I was able to get my car. He personally drove my car to my place of employment, not to many sales people would take their time to do that. I have recommended Five Star Ford to people and Spencer to those looking for a new or used vehicle. Thank you all for all of the help and service that I have received. I am very happy with my new car, the focus is great. More

Alfred sat down with us, figured out our situation and set us up with a pair of vehicles that both my wife and I were happy with! Thanks Chad, Brooke McNeill set us up with a pair of vehicles that both my wife and I were happy with! Thanks Chad, Brooke McNeill More

I Got A Awesome New Car With no hassle straight forward pricing. They Also had great service and a friendly sales manager. I went to many dealerships and they had the best pricing here. pricing. They Also had great service and a friendly sales manager. I went to many dealerships and they had the best pricing here. More

We had been discussing purchase of a new Ford with family members for some time. My brother-in-law recommended we visit the Five Star Ford store in North Richland Hills - where he had recently purchased a n members for some time. My brother-in-law recommended we visit the Five Star Ford store in North Richland Hills - where he had recently purchased a new truck. Five Star was the first dealership we visited. I had already resigned myself to a long, drawn-out process typical of my past car purchases... Start to finish, Hector in sales and Mike in finance made this the best car buying experience I've had. We met Hector on a Thursday evening just to look at new cars. I was impressed with his product knowledge as he explained the differences between the Explorers we were interested in. I was amazed at his knowledge of the huge inventory on the lot. He was able to find exactly what we wanted. After a short test drive, we were sold! Hector is by far the most consumate professional sales associate I have ever done business with. We met Mike later that evening to sign the papers. We came to the dealership with a pre-conceived notion that we would obtain our own financing. Mike searched several lenders and found us a better deal. Mike had all the facts at his fingertips. He was very professional and made us feel at ease throughout the process. I would definitely recommend Five Star Ford - especially Hector and Mike - to anyone looking for a new car! More

I recently purchased a 2013 F-150 from Mel Seibel at 5 Star Ford in North Richland Hills, TX. Overall the experience was fantastic. I spoke with Mel on and off for over a year discussing Ford trucks and Star Ford in North Richland Hills, TX. Overall the experience was fantastic. I spoke with Mel on and off for over a year discussing Ford trucks and during this time, he was always patient, answered all my questions and most importantly, never made me feel any pressure into purchasing. When the time was finally right to buy, it was the same experience throughout the negotiations and purchase. He was willing to work out a great deal with me at a price I could afford on a vehicle that fit my needs. The same could be said about Tony Synder in finance. Again, no pressure, no "hidden fees or charges" and I sincerely appreciated his honestly and helpful advice during the final, often most tedious part of the transaction. A great sales and finance combination that I hope carries over to any future service work with the dealer. I would definitely recommend 5 Star Ford if considering a new vehicle and appreciate Mel and Tony's work in making my experience as enjoyable as possible! More

This is our second Expedition purchase from 5 Star Ford, plus we purchased a 2010 F-150 from 5-Star. We have been very satisfied with all our purchase experiences there. Mr. Rich is very cordial, understan plus we purchased a 2010 F-150 from 5-Star. We have been very satisfied with all our purchase experiences there. Mr. Rich is very cordial, understanding and helpful in answering our questions and helping us understand all the new bells and whistles on the new vehicles, and we really appreciate that. When we have questions or are are looking for something special we call Jim and he is quick to return our call and give us the help we need. After our first purchase from 5-Star in 2007 we continued to use the service department at 5-Star as well, and have been very satisfied with the service we get on our vehicles. Our vehicles always give top performance and we feel that's partially due to the knowledgeable staff in your service department, and of course Ford has been our first choice of vehicles for 50+ years.. We consider Jim Rich a helpful friend in the car sales business and 5-star ford the place to go to purchase a vehicle. We always recommend JIm Rich and 5 Star Ford to our friends and family and to others when asked. So we say "FORD & Jim & 5-STAR FORD keep up the good work and we will be back. More

The service I received was great. Randall was very nice, helpful and knowledgeable. The aftermarket install guys were helpful and very friendly. The finance manager I worked with was punctual and profession helpful and knowledgeable. The aftermarket install guys were helpful and very friendly. The finance manager I worked with was punctual and professional. I feel like I received a very fair deal. More

I knew Terry through family friends and decided to pay him a visit when it was time for my first truck purchase. He brought in Justin to handle the sale, and I am grateful that he did. Justin walked me th him a visit when it was time for my first truck purchase. He brought in Justin to handle the sale, and I am grateful that he did. Justin walked me through the entire process and explained every step of the way. I never felt like I was getting hassled or toyed with, and got a great deal. Between initial visit and final delivery of vehicle, Justin kept in touch with me about any updates on the vehicle periodically. He also thoroughly explained all the features and tricks of the new f150. Mike in finance was also great. Very easy to communicate with and very personable. We were in and out of finance with the papers signed in a very short time. I couldn't be happier with my experience at 5 star! More

I have used Five Star Ford (North Richland Hills) twice in the past 3 years and the quality of service and the outsanding presonality of the staff is beyond a Five Star (Ford) rating. I wauld give an 6th s in the past 3 years and the quality of service and the outsanding presonality of the staff is beyond a Five Star (Ford) rating. I wauld give an 6th star for honesty and a family atmosphere. Keep up the amazing and unique customer service. And a special shout out to Aaron Dias. Thanks, Alan Randall More