Five Star Ford

Doreen is an outstanding sales representative. She was very friendly and helpful throughout the buying experience. She followed up on everthing. Went out of her way to answer my questions. Her knowlege very friendly and helpful throughout the buying experience. She followed up on everthing. Went out of her way to answer my questions. Her knowlege of her product was above average. I would definately recommend 5 Star Ford to friends and for them to specifically ask for Doreen. More

This was my third experience with Justin and Five Star Ford. I came back again because of the great experience I had the first time on my car and the second time on my wife's car. Justin was very knowledg Ford. I came back again because of the great experience I had the first time on my car and the second time on my wife's car. Justin was very knowledgeable and experienced with the programs and vehicles offered by Five Star Ford. There were no hassles, minimum negotiations, and best of all, no feelings of being taken advantage of that you get from most car dealerships. Everything was laid out in black and white with no "fine print" in the transactions. I would, and often do, recommend Justin and Five Star Ford or NRH to all my friend, family and anyone I meet that is looking to purchase a new or used vehicle. With service like I have received on every visit to Five Star Ford NRH, I will continue to only buy from here and be a life long customer. Thank you Justin Compton, and Five Star Ford, for making my buying experiences the best I have ever experienced! Keep up the Great Work!!! More

We knew right away once we met Betty Watkins this would be the deal for us. The car she described at the dealer matched the add in Autotrader.com exactly, no hidden agenda. It was the cleanest VW GTI wit be the deal for us. The car she described at the dealer matched the add in Autotrader.com exactly, no hidden agenda. It was the cleanest VW GTI with all the options we have seen. We were looking for my son's first car (turns 16 in Aug) and this was the one. We felt like we were all family, Betty has an excellent 'bed side manner', the picture of her w/ my son and his first car priceless. More

My experience at Five Star Ford was great. It was very calming and reassuring to work with Mark because I knew his intentions were honest and helpful. Even though my monthly payments were $15 more with th calming and reassuring to work with Mark because I knew his intentions were honest and helpful. Even though my monthly payments were $15 more with the vehicle choosen at Five Star Ford versus another Ford dealership in the area, it was worth the price to have the quality of service given by all team members I spoke to during my visits. I love my new car and I love the satisfaction of knowing Five Star Ford, Mark, will be with me during the life of my vehicle. More

Doreen Parker is absolutely wonderful. She was very knowledgeable about all the vehicles we looked at. She was also very honest and not so pushy when she was working with us. I will gladly recommend my knowledgeable about all the vehicles we looked at. She was also very honest and not so pushy when she was working with us. I will gladly recommend my friends to go through her when making their next purchase. Five Star Ford is lucky to have Doreen Parker on their staff. More

Carlos was extremely helpful! He was very upfront and honest and I felt like he was genuinely committed to getting me the best deal on my car. It was my first time buying a new car totally on my own, so honest and I felt like he was genuinely committed to getting me the best deal on my car. It was my first time buying a new car totally on my own, so I had many questions. Carlos was very patient and was always available to answer my questions. I will definitely return to Carlos when I buy my next car! More

Excellent customer service. Melvin was great and the finance guy was wonderful also (forgot his name). The vehicle was clean and ready for purchase when we arrived at the dealership. Spent two hours or finance guy was wonderful also (forgot his name). The vehicle was clean and ready for purchase when we arrived at the dealership. Spent two hours or less at the dealership....fastest we have ever purchased a car. Thank you and we would definitely purchase from this dealership again!!! DeCarlos and Kim Hill More

I must admit that I was a little leery at first due to Jay not responding to my internet request for a quote and I was actually leaning towards an entirely different manufacturer in my search for a hybrid Jay not responding to my internet request for a quote and I was actually leaning towards an entirely different manufacturer in my search for a hybrid vehicle! I initially received 3 emails and not a single one addressed my request, so I decided to respond to his third email, addressed my concerns and informed him of my decision to go with a different manufacturer. I basically told Jay that it was up to him to help me change my mind. I'm glad I did because as it turns out, it was a slight miscommunication that was rectified immediately and not only did Jay change my mind, he went above and beyond the call of duty! I am now the proud owner of a Fusion Hybrid and all credit goes to Jay for making the sale. He earned that sale! Jay has my total professional confidence, was knowledgable about the Fusion Hybrid, and briefly went over all the features this outstanding car has to offer. Don't get me wrong about his brevity! It was late (around 9PM) and I was tired, as was Jay. So he offered to explain everything in detail when I had more time. But a cursory review of the owner's manual told me what I needed to know and I politely informed Jay that I'm a tech junkie and already had it figured out. Surprisingly I'm still learning of new features! All in all my experience with Jay and 5 Star Ford as a whole was excellent and was the best car buying experience I've ever had. And Kenny in the finance department only added to my positive experience. Even their service department has my total professional confidence! And that says a lot because my previous experiences with service departments have not been very positive (with the exception of Mercedes dealerships)! Would I recommend 5 Star Ford and Jay in particular? Absolutely! Will I continue to do business with 5 Star Ford and remain a loyal customer? So long as they continue to operate as they currently do, you had better believe it! And I also plan on utilizing their service department as needed. Very few auto dealership's rate such high praise and it's obvious 5 Star Ford works very hard to earn such distinction. Well done team effort! More

Five star ford in north richland hills is a great place to buy a car. Doreen Parker is easy to talk to, very friendly and knows her product. I have purchased two cars from her and had excellent service bot to buy a car. Doreen Parker is easy to talk to, very friendly and knows her product. I have purchased two cars from her and had excellent service both times. The dealership is kept as nice as their new Fords in every department. Everyone I encountered is very friendly. I would not go any where else to buy a car. More

Justin met us in the parking lot as we were looking at vehicles. Although we didn't want to be hassled by a sales person, Justin simply answered questions and didn't force himself upon us like so many ot vehicles. Although we didn't want to be hassled by a sales person, Justin simply answered questions and didn't force himself upon us like so many other sales people do. He was very knowledgeable about the vehicles and we could tell he loved what he did. When I mentioned I would miss the 3rd row seating in my Durango he suggested the Explorer (we were looking at the Edge)and that the gas mileage and price were comparable to the Edge. His manager was very helpful with the closing and they didn't make us feel like we were being pushed into purchasing that day but they worked a deal we couldn't pass up. Daniel in the finance department surprised me with his knowledge in finance. He made several suggestions that made sense to us as to how much money we should put down on the vehicle. The process was very quick, smooth and painless. We don't feel as though we were put through the meat grinder and question whether we did the right thing or not after the sale as we have in the past. Five Star Ford's people helped us make the right decision and were very honest and up front in areas that most dealerships aren't. We feel like it is a family more than a business and that we are now a new member of the family. We will definitely be back and bring friends and family with us! Thank you Five Star Ford of Fort Worth! Boyd and Lori Sizemore More