Five Star Ford
North Richland Hills, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Betty was very patient with my wife and me and answered all of our questions. In fact, I contacted her while I was on business trip in San Antonio, and we spoke several times while I was out of town. Bas all of our questions. In fact, I contacted her while I was on business trip in San Antonio, and we spoke several times while I was out of town. Based on our telephone conversations, and e-mail messages, she had a few trucks available for my wife and me to look at. She was genuinely concerned about cost and options that we were interested in and did not rush our decision making process. She spent a great deal of time showing us the options and demonstrating them on the truck we purchased, showed us the web site for sync my ride. I too am in the customer service business, and I was very impressed with Betty's exceptional customer service. In the past, purchasing cars has always been somewhat of a stressful and painful experience; however, Betty made this a pleasant experience even though this was an expensive purchase. We are very pleased with our new F-150 truck and appreciative to have worked with such a pleasant and informative sales person. Betty is great! I will recommend 5 Star Ford and Betty to any friends, family or acquaintances that are wanting to make a purchase. No doubt I will seeking Betty's assistance when I make my next purchase. More
Dealer was able to locate the vehicle based on specifications requested. Misunderstanding on Ford rebates at time of closing but the dealer made it right to complete the deal. Fairly priced with l specifications requested. Misunderstanding on Ford rebates at time of closing but the dealer made it right to complete the deal. Fairly priced with little negotiation required making it a very pleasant experience overall. More
This was the 2nd purchase I've made from Five Star Ford. As always, the employees were very friendly and informative. I will refer all of my friends and family to Five Star Ford. As always, the employees were very friendly and informative. I will refer all of my friends and family to Five Star Ford. More
Hector was super, went over the top to give us the deal we needed. Friendly, efficient service all around. We will tell others about our experience. we needed. Friendly, efficient service all around. We will tell others about our experience. More
I purchased a used Ford F-150 from Five Star Ford on Monday. I found the truck on the internet and worked with Betty Watkins in the Sales Department. Betty was great to work with. She was very knowle Monday. I found the truck on the internet and worked with Betty Watkins in the Sales Department. Betty was great to work with. She was very knowledgable about the truck and had all the answers to my questions we discussed on the phone. After the purchase was complete, Betty stepped me through all the features of the vehicle. Dealing with Betty and Five Star Ford was the best vehicle purchase experience I have had thus far. In particular, I appreciated Betty being forthright and answering all my questions honestly (something not always felt after a car purchase). I recommend others to contact Betty if they want a good car purchasing experience. More
Called Melvin on Friday morning. Great service. Made a deal for our new 2012 Boss 302 Friday Pm. Flew from Minneapolis to Dallas on Saturday morning. Melvin picked us up at the airport at 11:30. Went ov deal for our new 2012 Boss 302 Friday Pm. Flew from Minneapolis to Dallas on Saturday morning. Melvin picked us up at the airport at 11:30. Went over everything about the car and by 1:30 we were on our way back to Minneapolis with the car. Great experiance! In fact if a 2013 is available we would consider buying it from the dealership. That pretty much says it all! Robyn and Patrick Goolsbey More
Rick Dike helped me find the perfect truck on the lot. I had very specific requirements which were far exceeded with the discounts Rick helped me get I could afford everything I wanted and then some. Lee w had very specific requirements which were far exceeded with the discounts Rick helped me get I could afford everything I wanted and then some. Lee was extremely helpful in teaching me how to use the Sync system in my truck and Kenny was very helpful and kept everything simple and to the point in financing my new vehicle. More
Mr. Andrews was very professional, knowledgable and frindly. He gave me a no pressure sales experience and helped to get me a good deal on my new truck. frindly. He gave me a no pressure sales experience and helped to get me a good deal on my new truck. More
Awesome dealership-great selection and Rick was terrific to work with. The financing and paperwork were taken care of by a very competent finance staff. We did not have to worry about getting the vehicle re to work with. The financing and paperwork were taken care of by a very competent finance staff. We did not have to worry about getting the vehicle registered or anythin else, all taken care of by the dealership. We will definitely continue to use this dealership and recommend it to all our friends. More
My family and I arrived at Five Star to look at the new 2012 Ford Focus. Joe approached and introduced himself to us. We went over the car and found a hatchback which I was interested in. Turned out ano 2012 Ford Focus. Joe approached and introduced himself to us. We went over the car and found a hatchback which I was interested in. Turned out another family had already licked the door handle. :o) We looked at another Focus that is a sedan and is the one we ultimately brought home. Joe was very helpful and friendly throughout the entire process. He made sure we were comfortable while there as well as comfortable with our purchase. After playing with numbers we were able to come to an agreement on the sale. It was the first time I had ever been to Five Star. It was a great experience and I would do business there again. I love my 2012 Focus. GET ONE! More























