Five Star Ford

All large dealerships are somewhat cumbersome, but working with Mel thru Internet sales makes the process almost enjoyable and definitely manageable. Mel was very upfront with all the cost involved i working with Mel thru Internet sales makes the process almost enjoyable and definitely manageable. Mel was very upfront with all the cost involved in purchasing my new truck. All expenses were itemized...state sales tax, dealer inventory tax, inspection and licensing fees as well as the document and dealer fees. It was a very professional and honest presentation. There were no sales gimmicks, dealer add-ons or pressure tactics used. I knew the price of the vehicle and all the associated cost prior to visiting the dealership and actually seeing the vehicle. Michael, the finance guy was knowledgeable, quick and efficient. He explained the benefits and value of an extended warranty, but there was no pressure sales pitch. The finance process only took fifteen minus due to the massive amount of required paperwork associated with a loan these days. Overall, I would highly recommend Mel Siebel and this dealership for a positive buying experience. If you are in the market for a new vehicle, give Mel a call or better yet, get on the Internet and have him price a vehicle from their inventory to you. They will be very competitive with any dealership in the DFW area and will be honorable with the transaction. More

Everyone was friendly and willing to help in any way possible. Overall, it was a fantastic experience. They've even called to check up on me and my car. I know that I can call them for any reason and th possible. Overall, it was a fantastic experience. They've even called to check up on me and my car. I know that I can call them for any reason and they will be there to help me without question. Thanks! More

The experience was outstanding and Jim Rich was great. He seperated himself from other salesmen through approachability and his desire to help the customer. Overall, the experience will bring me back to He seperated himself from other salesmen through approachability and his desire to help the customer. Overall, the experience will bring me back to 5 Star next time I am in the market to purchase a vehicle. More

Everyone was so friendly! Rick Dike and his whole team were very professional and got me in and out very quickly. I have gotten the last three or four of my vehicles here and will continue to come back, were very professional and got me in and out very quickly. I have gotten the last three or four of my vehicles here and will continue to come back, even all the way from Oklahoma. Thanks Five Star Ford!!! More

Courteous sales person who described the vehicle well. Helpful in finding the car I wanted,didn't try to push another one,and at a reasonable price including my trade in. The dealer was great but I don't Helpful in finding the car I wanted,didn't try to push another one,and at a reasonable price including my trade in. The dealer was great but I don't like this review system telling me how much I have to write. More

Nel Seibel responded to my initial request to look at automobiles by telephone. I made an appointment with him, he set up a time to meet and while we were headed to Five Star Ford he took the cars we we automobiles by telephone. I made an appointment with him, he set up a time to meet and while we were headed to Five Star Ford he took the cars we were interested in out of the outdoor stock and had them at the showroom for our inspection on arrival. He was ready to give us a firm price for the cars as soon as we decided on the models that we were interested in. We took those prices home with us and spend the next day deciding on which model we wanted to purchase. We returned to Five Star Ford and selected the auto that we wanted and got a final price based on the after market items we wanted to include. The job of signing the paperwork and getting the car prepared for us to take with us was completed in a short time. Mel spent a considerable amount of time helping us with the details of operating the F150 we purchased. He went through the operation of the radio, the SYNC, the maintenance requirements and the fact that our first oil change would be charged only $9.80. He set up the SYNC system using our Iphone and we were ready to leave with our new vehicle. All in all the experience was pleasant. More

This was by far the best buying experience I have EVER had. Thanks to a great salesman, Justin Compton, who knows his job and what it takes to treat a customer. He listened and then met my needs for the F had. Thanks to a great salesman, Justin Compton, who knows his job and what it takes to treat a customer. He listened and then met my needs for the Ford F 150 Lariat. Thanks Justin for a job well done. Also, thanks go to everyone at 5 Star Ford...Receptionist, Finance Dept., after market sales person, and everyone that you passed in the hall. More

This is the first new car I have purch. in 35 years because car dealers are the worst people to try and deal with. They give you the run around. I came to 5 Star because of the way you took care of re because car dealers are the worst people to try and deal with. They give you the run around. I came to 5 Star because of the way you took care of repair of my truck and the great service I got. Mel made this sale the best experience I have had in buying a new car. I was talking to Doug Stanley and Grapevine Ford also but in the end Mel made the best offer and did not give me the run around. I donot put dealers name on my cars but in this case the name stays on and I will be more the happy to tell anyone that is looking for a car to visit 5 Star first as it will save them a lot of time. You even had better pricing than Car Max. The only thing I am not happy about is that you do not have a dealer ship in Cedar Hill. You need to ck it out as a lot of cars travel highway 67. Thanks for the best new car purch I have had. Paul Aruda More

Had done my homework on new Mustang pricing and incentives and Five Star Ford in NRH had car in color/configuration I was looking for. Called in advance and sales(Jason) immediately quoted their be incentives and Five Star Ford in NRH had car in color/configuration I was looking for. Called in advance and sales(Jason) immediately quoted their best price which was similar to my best quote obtained from other dealers. I appreciated the "no hassle" approach and when I visited Five Star Ford later that day there was never any pressure to buy the car. Instead the features of the car were patiently explained by Jason and i could immediately take it for a test drive. I decided to buy the car and the ppwk was ready very quickly and in just 30 minutes I was on my way. I wanted to pick up the car the next day which was no issue at all and when I arrived at the time we agreed on, the car was all detailed and ready to go waiting for me in front of the dealership. A great experience! More

Adam was great and has been very responsive to my after sale questions and issues. I feel I received a good and fair deal from this dealership and will steer friends to them with out a doubt. Having Je sale questions and issues. I feel I received a good and fair deal from this dealership and will steer friends to them with out a doubt. Having Jerry Reynolds talk about Five Star Ford on his show is a great asset and you feel you are getting an honest opinion. More