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Five Star Ford
North Richland Hills, TX
8,637 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,637 reviews
April 04, 2022
Diron Lintz is the best salesman we have ever ran across in terms of a car dealer, and he has got us the best deal that we think is in our best interest and bang for our buck and that has kept us coming bac in terms of a car dealer, and he has got us the best deal that we think is in our best interest and bang for our buck and that has kept us coming back time and again for 5 new vehicles and 1 used one, so we will be back one more time..Thank you Five Star Ford for not letting Diron slip away during the pandemic!!! More
by stacey.umbaugh63
Employees Worked With
April 04, 2022
This place is awesome. .. they worked completely with me by phone due to me having a disabled veteran husband until I could get there to do my own test drive and do paper wo .. they worked completely with me by phone due to me having a disabled veteran husband until I could get there to do my own test drive and do paper work... Alfred El-Darazi done an amazing job and the finance person was amazing as well... I will definitely buy from there again and I will surely recommend them to anyone looking to buy a vehicle, new or used. More
by Packwood_r
April 03, 2022
I love Five Star and Alfred is the best salesman ever. Vehicle #12. I keep coming back to him and Five Star. Vehicle #12. I keep coming back to him and Five Star. More
by Julia
April 03, 2022
I do not like car shopping but five star is professional and they do not hassle you! Sales person Joselyn Salas LISTENED to what I asked for in a new car and showed me the closest match for me they had! I and they do not hassle you! Sales person Joselyn Salas LISTENED to what I asked for in a new car and showed me the closest match for me they had! I would recommend Joselyn to anyone looking for a new Vehicle! More
by Mac Soule
April 02, 2022
My experience at Five Star Ford 6618 NE Loop 820 North Richland Hills with John Hilsinger was fast, simple and trustworthy. Richland Hills with John Hilsinger was fast, simple and trustworthy. More
by Palaciosjosimar9
Employees Worked With
April 01, 2022
Jocelyn was the best part about my car buying experience! ! She started as a stranger and made me feel so comfortable that I felt I was leaving as a friend! After thinking I wanted one car, she let me test dr ! She started as a stranger and made me feel so comfortable that I felt I was leaving as a friend! After thinking I wanted one car, she let me test drive a model that was more in my price range with fewer miles, and it ended up being the car I fell in love with. I could never recommend her enough!! More
by Krista_bowman
Employees Worked With
Joselyn Salas
March 31, 2022
Marissa Thomas is a 5 star wonder. She worked with the criteria I had and I got my Ford Escape! Thanks also to Chris in Finance for making the signing of the deal painless and quick. N She worked with the criteria I had and I got my Ford Escape! Thanks also to Chris in Finance for making the signing of the deal painless and quick. No wonder these two are long time employees! They are the best and I am thankful my friend Renee recommended Marissa. I will be sending anyone looking for a vehicle to 5 Star Ford and Marissa and Chris! Sherri Pryor More
by spryor
March 31, 2022
Joselyn and Steven were great! Joselyn made me feel very comfortable with a process so unfamiliar to me. Steven was very quick to make sure we had everything needed for the process Joselyn made me feel very comfortable with a process so unfamiliar to me. Steven was very quick to make sure we had everything needed for the process. Also Chris in financing was kind enough to answer my silly questions, which is always appreciated! More
by Sel
Employees Worked With
Chris Lewis, Joselyn Salas, Steven Barnes
March 31, 2022
Amazing service. I'd go there again and again. Thank you William May. You're awesome. I'd go there again and again. Thank you William May. You're awesome. More
by BriNichols
Employees Worked With
March 30, 2022
Alfred has helped my family purchase several cars and his level of dedication and care is unlike anything I’ve experienced while car shopping. He will not only be accommodating to your schedule but he is h level of dedication and care is unlike anything I’ve experienced while car shopping. He will not only be accommodating to your schedule but he is honest and will get you the best vehicle and the best deal. For as long as he is selling cars, we will be his customers. More
by Megan
Employees Worked With
