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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,535 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,535 reviews

August 19, 2026

Had recently serviced my 2019 Forester due to engine light on and Travis Littrell helped me a lot to get this done . He was very helpful, friendly, accommodating, knowledgeable. At Five Star Subaru Grap More

by emeritaherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Littrell, Travis
Aug 20, 2026 -

Five Star Subaru of Grapevine responded

Emeritaherrera, We are thrilled to hear that Travis Littrell took such great care of you and got your 2019 Forester sorted out quickly and smoothly. Thank you for being such a loyal part of the Five Star Subaru Grapevine family. We appreciate your business and look forward to keeping your Forester running smoothly for many more years to come! Reach Travis or me at 817-438-1700 with vehicle questions. Safe travels and thanks again, Jakob Ritter, Service Director

August 18, 2026

I arrived without an appointment on a very busy day for a leaking tire (which had to be replaced) and an oil change. Kyle was exception with his customer service, estimated time for completion and keeping me More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 19, 2026 -

Five Star Subaru of Grapevine responded

Jeff, Thanks for stopping by Five Star Subaru and leaving us a review! It’s great to know that Kyle made a busy walk-in visit smooth with clear communication and fast service. We appreciate the honest feedback regarding the complimentary car wash. We apologize for the missed spots on the glass.. Next time you're in, please don't hesitate to mention your recent visit so we can make sure your vehicle gets a proper, spotless shine! Reach us at 817-438-1700. Best regards, Jakob Ritter, Service Director

August 18, 2026

Work with Matt in service and Jason (heads up service). Could not do a better job of working with me to maximize my service experience. I’ve been going there for ten years! More

by Lkmeyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2026 -

Five Star Subaru of Grapevine responded

Lkmeyne, Almost a decade with Five Star Subaru—wow! Thank you so much for your loyalty! Matt and Jason are the best at what they do, and we’re so lucky to have you as part of our dealership family. When you need our advice, it will be great to hear from you at 817-438-1700. Safe travels and thanks again, Jakob Ritter, Service Director

August 18, 2026

This dealership is great ! Had car serviced today and the process was smooth and efficient from making the appointment to being escorted to my freshly washed vehicle after ev More

by Rgtay01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2026 -

Five Star Subaru of Grapevine responded

Rgtay01, This is what we love to hear! Thank you for the kind words about our team and service processes at Five Star Subaru. Enjoy that squeaky-clean ride, and we’ll look forward to scheduling your next appointment at 817-438-1700. Safe travels and thanks again, Jakob Ritter, Service Director

August 17, 2026

Service good and satisfied, service very fast not to long time and my grandson happy because your space have special for kid (tv channel for kid, book for kid) thanks More

by Susilotjahjono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2026 -

Five Star Subaru of Grapevine responded

Susilotjahjono, Thanks so much for sharing your Five Star Subaru service visit. We're so glad we could get your service done quickly—and even happier to hear that your grandson enjoyed the kids' corner! Between visits, please reach us at 817-438-1700 for vehicle advice. Hope to see you both again soon! Take care, Jakob Ritter, Service Director

August 17, 2026

Wonderful experience at Five Star Subaru. I think I may have some new friends. Javier, who picked me up from my home, Justin, who sold me the car, and Ryan Barham. The buying experience was More

by NANCYWILSON53
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nart Abzakh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Roper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2026 -

Five Star Subaru of Grapevine responded

Nancy, Thank you so much for sharing your feedback with us! Javier, Justin, and Ryan pride themselves on creating smooth, stress-free experiences at Five Star Subaru. Your Subaru history is incredible—going all the way back to 1984! Enjoy every single mile in your new Forester. If you ever need anything at all, reach us at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

August 10, 2026

I brought my Outback in for its 60K checkup. My service advisor, Deion Thomas, was excellent. Everything went as expected. I was kept informed about the progress of my vehicle from start to fini More

by pglock3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2026 -

Five Star Subaru of Grapevine responded

Pglock3, Happy 60K miles to your Outback! We're delighted to hear that Deion made the service process seamless and worry-free. Thanks for giving him a shoutout—he’ll be glad to hear your feedback. Drive safe, and see you again at Five Star Subaru. Call us when you need your next appointment at 817-438-1700. Take care, Jakob Ritter, Service Director

August 08, 2026

Great service these folks really care! ! I was so impressed we actually purchased two vehicles in 12 months More

by CRAVATTAMARTIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Mirbahaeddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2026 -

Five Star Subaru of Grapevine responded

Thank you so much for the fantastic review, CRAVATTAMARTIN! Buying two vehicles from us in 12 months is the absolute highest compliment we could receive. Our team works hard every day to show our customers how much we truly care at Five Star Subaru. We are deeply grateful for your continued trust and loyalty. Enjoy your vehicles, and we look forward to taking great care of you for years to come! Reach us at 817-438-1700. Best regards, David Cheney, General Sales Manager

August 08, 2026

Ray kirven! You’re the man. Thank you for an awesome experience and VIP treatment More

by ANTHONYCRIS.AZAJAR
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Mirbahaeddin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Roper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Kirven
Aug 08, 2026 -

Five Star Subaru of Grapevine responded

Anthony, Thank you for the awesome review! We are thrilled to hear that Ray Kirven gave you top-tier VIP treatment and made your experience so memorable at Five Star Subaru. We appreciate your business and look forward to helping you enjoy your purchase. Stop by or call 817-438-1700 with all of your automotive questions. Congratulations! Take care, David Cheney, General Sales Manager

August 06, 2026

Matt Branch, service adviser, kept me informed of the work, was professional and courteous. It would be nice if others in the industry was like Matt. More

by ddcs7205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2026 -

Five Star Subaru of Grapevine responded

Thank you, ddcs7205, for taking the time to share your feedback! We are thrilled to hear that Matt provided professional, courteous, and transparent service throughout your visit at Five Star Subaru. Keeping our customers informed every step of the way is a top priority, and we're proud to have Matt setting such a great example on our team. We appreciate your business and look forward to assisting you again in the future! Let us know when you car needs service at 817-438-1700. Take care, Jakob Ritter, Service Director

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