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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,098 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,098 reviews

April 06, 2023

I had a great experience. They worked with me so I was able to buy a great CPO vehicle. More

by leahraemsch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricco
Apr 07, 2023 -

Five Star Subaru of Grapevine responded

Thank you, leahraemsch, for shopping at Five Star Subaru. We want to help you fully enjoy your CPO Subaru, so stay in touch at 817-438-1700. Enjoy your car and call on us any time you have vehicle questions. Best Regards, Doug Laymon, Sales Manager

April 05, 2023

Great service , great teams and a great dealership. They are always helpful whenever we have a problem. We bought our Outback there and would never take it anywhere else. We have recommended them to al More

by Maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Five Star Subaru of Grapevine responded

Maryann, How very nice of you to recognize so many Five Star Subaru sales and service team members. It is our goal to make every dealership experience to be informative and enjoyable. Reach Mike and our techs at 817-438-1700 whenever you need vehicle advice. We are here for you and wish you safe travels. Thank you, Jake Ritter, Service Director

April 05, 2023

Did not meet Doug or Brandon. Did meet Riki Depesquale and he was 5 Star More

by sthomps2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, sthomps2, on your new Subaru. Thank you for recognizing Riki and his efforts to help in your transaction. When you have questions about your car stop by or give us a call at 817-438-1700. Enjoy the ride, Doug Laymon, Sales Manager

Apr 06, 2023 -

sthomps2 responded

I’ve been delighted with my new Subaru. I’m sure I’ll be a repeat customer in the future.

April 05, 2023

They were easy to work with and helped me find what I needed. I would recommend them to family and friends. More

by Hoogendoorntx
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Hoogendoorntx, Thank you for shopping at Five Star Subaru and offering Derek this 5-star review. Derek is a very knowledgeable contact for all of your automotive concerns. Stay in touch at 817-438-1700. Best Regards, Doug Laymon, Sales Manager

Apr 06, 2023 -

Hoogendoorntx responded

Will do!

April 05, 2023

Fast friendly service, clean and outstanding customer experience. Best deals overall and thank goodness for the car wash too! More

by Sarah.Rae.dow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Katy
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Sarah, We appreciate you at Five Star Subaru and thank you for your kind endorsement. Our service team remains available for your questions at 817-438-1700. We want you comfortable and knowledgeable about your car. Thanks again, Jake Ritter, Service Director

April 05, 2023

Mike, the service advisor, went out of his way to get my car fixed even though I had no appointment. Very happy. More

by Tborud111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Tborud111, for taking the time to recommend Mike and the Five Star Subaru service department. Sharing vehicle knowledge is only a phone call away. Reach Mike and our techs any time at 817-438-1700. We are here for you! Thanks again, Jake Ritter, Service Director

April 05, 2023

Always professional and kind. The new band to attach the number to the key was difficult to remove More

by Jsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Jsp, We appreciate knowing the Five Star Subaru service team took good care of you. We hope you count on us again for future vehicle issues. Reach out to 817-438-1700 any time. Thank you, Jake Ritter, Service Director

April 03, 2023

Overall I felt everyone was pleasant and polite. Unfortunately, in typical car dealer fashion, there was a lack of transparency on charges that I would be incurring. In the end, I was not happy. More

by ddvasel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Semler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
April 03, 2023

I’ve waited for hours at other dealerships for a simple oil change. That's with an appointment. Here, I scheduled it, got in, got it done, and was gone in an hour. More

by KerryVelazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Five Star Subaru of Grapevine responded

Welcome to Five Star Subaru, Kerry! When Johnnie or I can be of further service, please reach us at 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

April 03, 2023

Sams five star Subaru of Grapevine has a very convenient location, clean facility, very accommodating staff More

by TJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rikko DePasquale, five stars
Apr 03, 2023 -

Five Star Subaru of Grapevine responded

TJ, Thank you for choosing Five Star Subaru. We are excited to help you enjoy your new car. Reach Azrael or me at 817-438-1700 any time you need our technical or care knowledge. Customer satisfaction is the goal. Best Regards, Doug Laymon, Sales Manager

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