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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,516 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,516 reviews

July 17, 2026

Good fast service from advisor Jose. I was pleasantly surprised when he came by to inform us our car was ready. More

by Carlos
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2026 -

Five Star Subaru of Grapevine responded

Thank you for sharing your experience, Carlos. Jose always works hard to respect our customers' time, and we are glad he got you back on the road so quickly. We appreciate you at Five Star Subaru and it will be great to hear from you in the future at 817-438-1700. Safe travels, Jakob Ritter, Service Director

July 17, 2026

Very, very friendly staff; I felt valued right from the start. My service advisor, Colin H., explained exactly what the problem was and how it was fixed. He took the time to ensure that everything was simp More

by Martin G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
Jul 17, 2026 -

Five Star Subaru of Grapevine responded

Martin, Thank you for the outstanding review! We pride ourselves on clear communication and friendly, professional service, and we're so glad Colin delivered exactly that at Five Star Subaru. We appreciate your high praise and are honored to have earned your trust. When you need our advice or your next appointment, please call 817-438-1700. Safe travels, and we'll see you next time! Take care, Jakob Ritter, Service Director

Jul 17, 2026 -

Martin G. responded

Thx Jacob, it was a real pleasure working with Colin and the entire team!!!

July 16, 2026

We knew we wanted a Subaru. BB, helped us decide on a Outback. Very Happy! More

by CKI99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2026 -

Five Star Subaru of Grapevine responded

CKI99, Thank you for sharing your experience at Five Star Subaru! We appreciate your business and will be sure to pass your kind words along to BB. We are delighted to hear you are happy with your new Subaru Outback—please let us know if we can ever help you with anything else you need at 817-438-1700. We are here to help you fully enjoy your car. Best regards, David Cheney, General Sales Manager

July 14, 2026

My only problem was they did not air up the tires after rotating them. I had to go to Costco afterward to get it done properly. Also, it was impossible to reach them on the phone yesterday, so I had to com More

by onetimeonly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2026 -

Five Star Subaru of Grapevine responded

Onetimeonly. Thank you for sharing your feedback with us. While we are glad we could get your tire rotation completed, we are very sorry for the oversight regarding your tire pressure and the frustration of not being able to reach us by phone. We are actively addressing our processes with our service team to ensure details like these are never missed. Because we are unable to associate your username to our files, please reach out to me at 817-438-1700 or jritter@subarugrapevine.com so I can address this with you personally. Thank you for helping us improve. Sincerely, Jakob Ritter, Service Director

Jul 15, 2026 -

onetimeonly responded

I just tried calling the phone number you gave, and your assistant said you're not in today. That's fine. Generally, I had no real problems, except for what I'd mentioned in the review. And I believe the tire pressure's been taken care of by what I did at Costco afterward. In the future, you might want to make sure that tire pressure gets done when rotating the tires. Thank you.

July 14, 2026

First great experience with a car dealership. Every employee was welcoming and helpful. Would definitely recommend this dealership to friends and family! More

by rebecca davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2026 -

Five Star Subaru of Grapevine responded

Rebecca, Thank you for the fantastic feedback! We love hearing that every member of our team made you feel welcomed and well taken care of. Recommending us to your friends and family is the highest compliment we could ever receive, and we truly appreciate your support. Thank you for choosing Five Star Subaru, and please let us know if there is anything else we can do for you at 817-438-1700. Enjoy your vehicle. Take care, David Cheney, General Sales Manager

July 13, 2026

Had a great experience looked at alot of different cars but went back to the original outback i went in to see. Love the ascent though just a little out of my price range. More

by CAROLYNHUNT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Mirbahaeddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2026 -

Five Star Subaru of Grapevine responded

Carolyn, We appreciate you taking the time to write a review. It was a pleasure working with you to compare models and find the right vehicle at Five Star Subaru. We completely understand the importance of sticking to your budget, and we’re happy that our team could help you make an informed decision that works for you. Stay in touch at 817-438-1700. We are here to help you enjoy your new Outback! Congratulations! Best regards, David Cheney, General Sales Manager

July 05, 2026

Honest and customer friendly. Appreciate this type of service especially since we are from out of town! More

by MECHENEY0628
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Roper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2026 -

Five Star Subaru of Grapevine responded

MECHENEY0628, We love hearing this! Delivering honest, customer-friendly service is exactly how we like to do business, whether you live down the street or are visiting from out of town. Thank you for trusting Five Star Subaru with your automotive needs, and we wish you safe and happy travels ahead. Let us know if you need our vehicle advice any time at 817-438-1700. Best regards, David Cheney, General Sales Manager

July 04, 2026

Everyone is courteous and polite. My service tech was the best! Snacks and drinks are always appreciated. More

by AJLRGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2026 -

Five Star Subaru of Grapevine responded

AJLRGL, Thank you for the wonderful feedback! Providing a comfortable and polite environment is a top priority for us, so we're glad you enjoyed the hospitality and the amenities. We have an incredible service team, and we'll make sure your tech gets the recognition they deserve. Thank you for trusting Five Star Subaru with your vehicle and please let us know when you need our expertise again at 817-438-1700. Safe travels, Jakob Ritter, Service Director

July 03, 2026

The staff we dealt with from beginning to end were very friendly. We would recommend them to our friends. More

by ARTTREVINO15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Gassner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2026 -

Five Star Subaru of Grapevine responded

Thank you, ARTTREVINO15, for the fantastic feedback! We love hearing that our staff made such a great impression throughout your entire visit at Five Star Subaru. Thank you so much for recommending us to your friends—we truly appreciate your support and your business! Let us know how we can help you enjoy your purchase at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

July 02, 2026

Everyone we interacted with was friendly and offered us a drink as soon as we walked into the dealership. David had the 2 vehicles we inquired about out and ready for a test drive when we arrived. We expecte More

by BJONES075.BJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Five Star Subaru of Grapevine responded

Thank you, BJONES075.BJ, so much for sharing your experience with us! We know how valuable your time is, and we love hearing that we were able to handle your deal in a timely manner. David takes great pride in having everything prepped and ready to go for our guests, and it's wonderful to know that having those two vehicles waiting for you made such a positive difference. Congratulations on your new purchase, and thank you for choosing Five Star Subaru! We remain available at 817-438-1700 for all of your new car questions. Best regards, David Cheney, General Sales Manager