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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,069 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,069 reviews

September 25, 2020

I had an airbag recall on My 2005 Subaru Impreza. It was done in a very timely manner !! I really appreciate the excellent experience, Everything was great More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Barrett
Sep 26, 2020 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for the opportunity to help with the recall on your Impreza. Safety comes first with Subaru! When you need additional vehicle care, we look forward to your call at 817-438-1700. Safe Travels, Marcus Procter, Service Director

September 25, 2020

I have bought 2 vehicles from Sam packs 5 Star! A Ford and now a Subaru! The service is impeccable and Stephen Kroes is the best salesman I have ever dealt with! Excellent service! More

by Jlepperson75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2020 -

Five Star Subaru of Grapevine responded

Jlepperson75, Thank you for your return visit to Subaru of Grapevine. You are a VIP and customer care is a priority. Please let Stephen or me know if you have technical or care questions we can address at 817-438-1700. We look forward to serving you again. Take Care, Doug Laymon, Sales Manager

September 24, 2020

I just bought my first Subaru, a Crosstrek and I was treated with “ 5 star” service.The experience was excellent, my sales person, BB, was very professional, very efficient and very fun to work with. It More

by Dancing lady7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BB
Sep 24, 2020 -

Five Star Subaru of Grapevine responded

Dancing lady 7, You are part of the Subaru Grapevine family and we want you to fully enjoy your Crosstrek! Reach out to BB or me at 817-438-1700 anytime you have technical or care questions. We want to make owning your Subaru a wonderful experience. We look forward to seeing you again. Thank you, Doug Laymon, Sales Manager

September 24, 2020

Mitchell Hunter was a great sales person to work with. He has exceeded my expectation in every aspect of car purchasing experience... I would call you guys - 10 Stars vs just 5 stars. You all have mesmerized More

by samir kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchelle Hunter
Sep 25, 2020 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to endorse Mitchell and Subaru of Grapevine, Samir. Customer care is a focus at our dealership and we are happy to continue sharing our vehicle knowledge. Reach out to us at 817-438-1700. Enjoy your purchase and please stay in touch. Take Care, Doug Laymon, Sales Manager

September 24, 2020

Very good service and great sales people. Nick made the process extremely easy and very enjoyable. Would definitely buy a car from this dealership again. More

by bgossee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Five Star Subaru of Grapevine responded

Congratulations on your new vehicle, bgossee. Everyone at Subaru of Grapevine is excited to help you enjoy your new Subaru. So, please let us know when you would like to review any of its features at 817-438-1700. Thank you for sharing your experience. Sincerely, Doug Laymon, Sales Manager

September 24, 2020

Bill K. Was thorough and helpful and never pressured me. Dealership.is one of the best as far as cleanliness. I will definitly get my 3rd Subaru from 5 Star. More

by Major Pots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Five Star Subaru of Grapevine responded

Hello Major Pots, Customer experience is important to us at Subaru of Grapevine and we look forward to helping you enjoy your purchase. Bill and I are available at 817-438-1700 whenever we can share our vehicle advice. We are happy to help you at any time. Thank you, Doug Laymon, Sales Manager

September 23, 2020

I've had great experiences with Five Star Subaru. Each time I need help or service of any type, I can count on it being done very well and the customer service to be exquisite. Michael Ohanesian, while pr More

by vj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ohanesian
Sep 23, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your loyalty to Subaru of Grapevine, vj! It is important that we always share our vehicle knowledge so that you are completely comfortable with our service. Call Michael or me at 817-438-1700 anytime you have questions. We look forward to helping you again. Take Care, Marcus Procter, Service Director

September 23, 2020

Jeremy Matthews was a pleasure to work with. If I had a position for him right now I would hire the man. Best car buying experience I've ever had. More

by davismcminn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Matthews, Frankie Saif
Sep 24, 2020 -

Five Star Subaru of Grapevine responded

Congratulations on your purchase at Subaru of Grapevine, davismcminn. Thank you for your endorsement of Jeremy and his customer awareness. When you have questions about your vehicle, Jeremy and I look forward to hearing from you at 817-438-1700. We value your feedback and business. Take Care, Doug Laymon, Sales Manager

September 21, 2020

Thank you for your having sales reps like Stephen K. He made this experience a very pleasant one. He was patient, informative, positive and uplifting during my purchasing experience. I will recommend Steph More

by egarced
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen K.
Sep 22, 2020 -

Five Star Subaru of Grapevine responded

Hello, egarced! It was great to have the opportunity to help you with your purchase at Subaru of Grapevine. Stephen is a wealth of information, so if he or I can help answer any additional questions, please let us know at 817-438-1700. Thank you for rating your experience and we look forward to seeing you again. Take Care, Doug Laymon, Sales Manager

September 21, 2020

This is our third Five Star vehicle , first Five Star Subaru. Everyone was thoughtful and courteous. They made sure we were comfortable with our new vehicle before we left. More

by mik21usa
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lombardo
Sep 22, 2020 -

Five Star Subaru of Grapevine responded

Thank you, mik21usa, for your continued business at Subaru of Grapevine. We want to continue making certain you are comfortable in your new Subaru, so we welcome your questions at817-438-1700. Let's make owning this latest purchase the very best experience. Enjoy, Doug Laymon, Sales Manager

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