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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
962 Reviews

962 Reviews of Five Star Subaru of Grapevine - Service Center

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August 11, 2021

Extremely helpful staff and very friendly service. Work completed on time and done very well More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Aug 12, 2021 -

Five Star Subaru of Grapevine responded

Thank you, SL, for making Five Star Subaru your auto center. Trina and our service team want to continue hearing from you at 817-438-1700. Do not hesitate to give us a call when you have care concerns. We are happy to offer our advice. Take Care, Marcus Procter, Service Director

August 06, 2021

Friendly staff and quality work!! Keep up the good work and other dealers will close their doors. More

by Doug Nash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Five Star Subaru of Grapevine responded

Doug, Thanks for endorsing Five Star Subaru. Your complete satisfaction will always be our priority. Reach Johnnie or me at 817-438-1700 any time you have maintenance or repair issues. We will be happy to share our advice. Thank you, Marcus Procter, Service Director

August 02, 2021

Service provided was excellent.Both in service and Service provided was excellent. Both in service and maintenance. Very clean environment and helpful people. I proud to be a three Subaru car Family More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Five Star Subaru of Grapevine responded

Martinkingtexas, We are thrilled to have you as a part of our Five Star Subaru family! It is important you feel comfortable every time you visit. Call us again at 817-438-1700. We look forward to seeing you. Thank you, Marcus Procter, Service Director

July 31, 2021

I am always pleased with the excellent service I receive here. The people are courteous and knowledgeable and the facility clean and comfortable. I appreciate the free coffee More

by Genacollier48nana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Five Star Subaru of Grapevine responded

Genacollier48nana, It is always our pleasure to see you at Five Star Subaru! Thank you for your loyalty and this great feedback. Contact our service advisors at 817-438-1700 any time! Thanks again, Doug Laymon, Sales Manager

July 24, 2021

We were traveling through and had an issue with our car. The dealership was able to get us in last minute, fix our issue, and even washed and vacuumed it! You do kit find dealerships that are willing to do More

by Kenny Watkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal, Trina McLean
Jul 25, 2021 -

Five Star Subaru of Grapevine responded

Hello Kenny, We hope you were able to continue your travels with peace of mind. Thank you for stopping by Five Star Subaru and if we can help further, reach us at 817-438-1700. Take Care, Marcus Procter, Service Director

July 24, 2021

Grapevine Subaru had a great service dept. work done in fast time. Repairs warranty excellent . Would recommend for subaru service.Jon is excellent to work with. More

by Gun3er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Five Star Subaru of Grapevine responded

Gun3er, Your recommendation of Five Star Subaru is truly appreciated. Between visits, Jon and I welcome your questions at 817-438-1700. Do not hesitate to ask for our automotive advice. We will be happy to help. Thank you, Marcus Procter, Service Director

July 22, 2021

This is our second purchase from 5 Star Subaru. The whole team is good to work with, follow through, and care about your buying experience. More

by D Ryder
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Five Star Subaru of Grapevine responded

Thank you, D Ryder, for returning to Five Star Subaru for another purchase. BB and I want to make certain to make this driving experience even better than the last. Reach either of us at 817-438-1700. We want to help you fully enjoy your Subaru. Thanks again, Doug Laymon, Sales Manager

July 17, 2021

Sean Roberts was absolutely wonderful and welcoming! Definitely coming back to this location! Everyone was very through on our work and exterior. We even got a free car wash! More

by Amandamorse2289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal, Trina McLean
Jul 18, 2021 -

Five Star Subaru of Grapevine responded

Amandamorse2289, We are so pleased to receive your endorsement of so many Five Star Subaru staff members. Thank you! Any time we can offer our maintenance or repair advice, reach us at 817-438-1700. We will be more than happy to help. Thanks again, Marcus Procter, Service Director

July 16, 2021

Always friendly and always meets me on the service drive and I never wait. Great service, Knowledgeable, helpful. He saw my window stripping was becoming a problem and had it replaced while my car was gett More

by Kimconner87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Kimconner87, for your loyalty to Mike and the service team at Five Star Subaru. We value you and your business. Let us know when we can help again at 817-438-1700. It will be good to see you. Take Care, Marcus Procter, Service Director

July 09, 2021

Johnnie was very courteous, professional and knowledgeable. He answered all my questions and reviewed what my car needed to maintain safer performance. I highly recommend Five Star Subaru of G More

by P. Wiegand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Jul 09, 2021 -

Five Star Subaru of Grapevine responded

Hello P. Wiegand, On behalf of Johnnie and the Five Star Subaru team, thank you for taking the time to rate your service experience. Between visits, call 817-438-1700 when you have vehicle care concerns. We will be ready to help again. Thank you, Marcus Procter, Service Director

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