Flemington BMW

Working with Hez is a very pleasant experience - an X3 owner My husband and I had a great experience with Hez, while he was helping us get to familiar with our new BMW X3. Hez is very knowledgeable and super pat My husband and I had a great experience with Hez, while he was helping us get to familiar with our new BMW X3. Hez is very knowledgeable and super patient, answering all of my questions, with a warm smile. I highly recommend his professionalism to my friends. More

Dana has always been professional, knowledgeable, and helpful with her service. It's a pleasure to work with her and the people at BMW Flemington. helpful with her service. It's a pleasure to work with her and the people at BMW Flemington. More

Easy to do business with We have been working with Michael O'Connor for our last 3 BMWs (2103, 2017, and recently 2020); Michael does a great job of knowing and showing/sharin We have been working with Michael O'Connor for our last 3 BMWs (2103, 2017, and recently 2020); Michael does a great job of knowing and showing/sharing all of the car features as well as its performance. Mike knows the changes implemented year over year & spends time getting to know you and in understanding your needs.. This time even though we have relocated to Florida we still used Michael and he found a perfect 2020 5-series that fit our needs and timing More

This is How Customer Service Should Be! J.R. was able to get me an awesome deal 3 years back on a 2016 BMW 3 series lease. He kept in touch often during the entire term of the lease to make J.R. was able to get me an awesome deal 3 years back on a 2016 BMW 3 series lease. He kept in touch often during the entire term of the lease to make sure I was happy and would also remind me of any upcoming BMW events. I recently decided to purchase the vehicle off my lease, J.R. was able to make the numbers work for me and made the process fast and easy. Jan did an excellent job at explaining all the little financial details at time of signing and answered any questions I had in detail regarding financing. A fellow auto enthusiast, we connected on the performance aspects of owning and driving these beautifully engineered German machines. Bob is my go-to service tech and the amount of technical knowledge he has on these complicated vehicles is unbelievable. Being a technical person myself, whenever I have a technical question about a service related item, he is able to explain in detail what the problem is and give me the best option on how to proceed. Highly recommend this dealership, I have yet to find personalized customer service at this level anywhere else! More

Excellent service I have recently bought my 4th BMW from Michael. He uses his BMW knowledge and expertise to help you find/build the car that meets your needs and budg I have recently bought my 4th BMW from Michael. He uses his BMW knowledge and expertise to help you find/build the car that meets your needs and budget. I appreciate his candidness and patience. He is a role model for excellent customer service! More

Thank you so much for such a wonderful pleasant experience. It is very much appreciated and no words to describe how pleased we are with you. Thank you again. experience. It is very much appreciated and no words to describe how pleased we are with you. Thank you again. More

Helpful Advocate I recently came to Michael with an offer from another dealer, and a number of questions. He was able to answer my questions, configure and order the I recently came to Michael with an offer from another dealer, and a number of questions. He was able to answer my questions, configure and order the car that I wanted, and provide me with a more competitive price. We ordered the car with a track package, and a very specific tires. When the car arrived with an alternate set of tires, Micheal advocated my claim with BMW, and we were able to get the tires switched, even though they now had a few hundred miles on them. Overall a very easy, and stress-free buying experience. More

Disappointing service for an above standard issue I had originally visited BMW of Flemington based on DealerRater reviews and feedback. In all fairness to this dealer they are quite responsive whe I had originally visited BMW of Flemington based on DealerRater reviews and feedback. In all fairness to this dealer they are quite responsive when addressing simple part swaps or straight forward Condition Based Services (Fluids, Brakes e.t.c.). Basic issues and/or concerns are on par with what would be expected. A very disappointing experience in facilitation of an issue requiring advanced troubleshooting methodology for a steering wheel vibration on an M3. Multiple attempts/visits made only to learn that no actual troubleshooting had occurred outside undoing the work that was originally conducted to address a different concern. The SA had shown poor interest in troubleshooting this issue, not responding to a single E-mail and after a week of the car being parked at the rear lot with no further troubleshooting attempts had provided me with the following explanation: - "My Engineers are too busy to troubleshoot your concern further" Will not be coming back. More

We have used JR Nast for our last 4 vehicles and he is very helpful and never gives us a runaround. He always gets us a good price and the right vehicle for us! very helpful and never gives us a runaround. He always gets us a good price and the right vehicle for us! More

My 13th car from Flemington BMW So I just picked up my 13th new car from Flemington BMW. I bought my car from Michael O'Connor and as with the first 12 cars I was pleased with the p So I just picked up my 13th new car from Flemington BMW. I bought my car from Michael O'Connor and as with the first 12 cars I was pleased with the process, the exchange and the price. I have had all good experiences with Flemington not just the sale but the service and when there are issues I have always found them eager to resolve the problem. I had purchased 9 cars from another dealer not too far away and the experience was awful, I was recommended to change to Flemington BMW and so far so good! Thanks for a good experience. I assume we will do 13 more. More